Subject:Serial number and activation code problem

Posted by: rprezzano

Date:4/8/2002 8:46:12 PM

Recently I had to reformat my system drive and upon doing so I needed to reload Acid Pro 3.0f. When I am asked to enter my serial number I get a " The number that you have entered is invalid " message. I have put an e-mail message into the Sonic foundry support team and have yet to get a reply. Now this is a full version that I had paid for and downloaded about a year ago . I had gone to the Sonic Foundry site that handled this kind of problem and still could not load the serial number when asked to do so. Does anybody have an answer?
Thanks in advance.
rprezzano

Subject:RE: Serial number and activation code problem

Reply by: Erik_Nygaard

Date:4/9/2002 2:53:29 AM

To clearify, the serial number and activation number are 2 different beasts.
The serial no is either given you in an email if you purchased a downloadable version or can be found on the inside of your Acid manual.
After you have installed you must register with Sound Forge either directly online or preferably using the "other computer" option wich will save a html-file you can use to log on/register with. Then you will receive an activation code/register file via email. As long as you want to reinstall on the same PC using the ssame OS you can use the same actiavation code.
Hope this helps

Subject:RE: Serial number and activation code problem

Reply by: ramone

Date:4/9/2002 9:21:20 AM

actually, when you reformat, the computer id changes. this means you'll need a new activation code. if you're not getting a response via email, call the 800 number and they'll fix you up.

Subject:RE: Serial number and activation code problem

Reply by: AaronMcarthur

Date:4/9/2002 7:59:47 PM

Hello, I purchased Acid Pro 3.0v (build 261) awhile back, maybe about 4 months and I just reformatted my hard dribe yesterday and I dont have the Computer ID for Acid?
Do you have it or could you e-mail it to me?

Subject:RE: Serial number and activation code problem

Reply by: groovewerx

Date:4/9/2002 8:59:41 PM

The content of this message was deleted by the owner.

Subject:RE: Serial number and activation code problem

Reply by: ramone

Date:4/11/2002 3:28:59 PM

even if you got the numbers from somebody else it wouldn't work. the activation codes are specific to each pc; one size does not fit all. if you're a registered user, contact support and they'll fix you up. if not, then just buy the program and be done with it.