Hej,
Why I can nat use my Support Page, I am redirected back to my acount.
The same happens when I try to use E-mail contact, so I can not reach any support.
Poul, this is your first post? And this would be your first time to try the Support pages. It could be that as it's the Weekend the Servers are asleep for logging on as a Noobie poster?
Are you referring to your account on www.sonycreativesoftware.com or on MAGIX?
Serial numbers are still on the SCS site (My Account > My Software) for some of us at least. I have no first-hand experience of the MAGIX registrations.
Using the first SCS link provided by the moderator (sorry, can't post his username since it is his actual name) I can see all of my SCS software / serial numbers / and product download links.
p.s. MAGIX staff have black hexagons with an M. Moderators have grey hexagons with an M.
Former user
wrote on 10/2/2016, 12:37 PM
Thanks Nick / vkmast -- good to know. I wasn't too sure about the difference between moderator / employeeand moderator / non-employee. I'll keep an eye out for the shading of the hexagon icon before giving attribution in a response.
I am traing to find my Sony software on my Sony site on which I can see only one of them, after Magix took over. I dont have orders numbers, so I can not register my sofware again as "lost...", so, I can not download my softwares to my new PC. Its my fault, that I do not have paper documantation, but I felt pretty sure with Sony database.
When I try to contact support from my Sony site, I got a massage "Unfortunately there was an error during sending your request, please try again later."
I had this problem the other day. All my software vanished from the SCS pages and I thought it had all been taken down for the transfer to MAGIX. But apparently it was an error and they restored it all. I will message the MAGIX developer who helped me with that.
Than you very much, bu the problem is that my Sony site does not work like before Magix came and took over. Thats why these adresses are nor workin properly for me.
I had this problem the other day. All my software vanished from the SCS pages and I thought it had all been taken down for the transfer to MAGIX. But apparently it was an error and they restored it all. I will message the MAGIX developer who helped me with that.
I have conact to MAGIX developer, but he could not halp me with my Sony site. I dont have my products KEYs.