SLP3 won't open -SpectraLayers Pro - MAGIX Community Forums Archive

Subject:SLP3 won't open Posted by: Layerry Date:1/28/2015 11:18:47 PM Just downloaded the upgrade. When I start the program I get an instant error message that SpectralLayers.exe has stopped working. How can I get some trouibleshooting help? V 2.1 has always worked fine.
Subject:RE: SLP3 won't open Reply by: divideframe Date:1/29/2015 2:31:44 PM Hi, I emailed you regarding the crash.
Subject:RE: SLP3 won't open Reply by: ronyoko Date:8/11/2015 8:48:18 AM Hello. Have same problem. Have been emailing tech and have made 5 attempts at trying to resolve. No matter what I keep getting "spectralayers.exe has stopped working"- "close program" every time I click to open "Open" or "Import". Tech does not know what to do at this point. I have reloaded SL2 with no problem or issues. Running W10. Have asked for refund and will wait for next upgrade I guess.....
Subject:RE: SLP3 won't open Reply by: divideframe Date:8/11/2015 1:30:33 PM Have you tried the latest upgrade, 3.0.27 ? What are your system specs (OS, RAM, graphic card, audio card) ? Feel free to send me an email to contact [at] divideframe [dot] com with the log files located in documents/SpectraLayers Pro logs and we'll sort out your problem. Message last edited on8/11/2015 1:34:33 PM bydivideframe.
Subject:RE: SLP3 won't open Reply by: ronyoko Date:8/13/2015 5:16:01 PM Hello. I am working with a sony tech person to get to the bottom of it all. So far no luck. Have the latest. Brand new desktop which came with W8.1. Upgraded to 10. i5 processor. 2tb. Intel 4600 graphics. Have gone thru all the other items with tech that you mention. The weird thing is SL2 works perfect. I upgraded to SL3 and everytime I click "open" or "import" I get the error message. I took a screen shot of page and tech said I am trying to open from onedrive. I didn't know that so I disabled onedrive and still the problem occurs. Today I decided to start the project I was working on in SL2 again, (lost it after upgrade). After saving it, I opened SL3 and there it was! A project in progress. Was able to open. I stilled can't "open" or "import" direct from SL3 thought. Have to go thru SL2 it seems....

Subject:SLP3 won't open

Posted by: Layerry

Date:1/28/2015 11:18:47 PM

Just downloaded the upgrade. When I start the program I get an instant error message that SpectralLayers.exe has stopped working. How can I get some trouibleshooting help? V 2.1 has always worked fine.

Subject:RE: SLP3 won't open

Reply by: divideframe

Date:1/29/2015 2:31:44 PM

Hi,
I emailed you regarding the crash.

Subject:RE: SLP3 won't open

Reply by: ronyoko

Date:8/11/2015 8:48:18 AM

Hello. Have same problem. Have been emailing tech and have made 5 attempts at trying to resolve. No matter what I keep getting "spectralayers.exe has stopped working"- "close program" every time I click to open "Open" or "Import". Tech does not know what to do at this point. I have reloaded SL2 with no problem or issues. Running W10. Have asked for refund and will wait for next upgrade I guess.....

Subject:RE: SLP3 won't open

Reply by: divideframe

Date:8/11/2015 1:30:33 PM

Have you tried the latest upgrade, 3.0.27 ? What are your system specs (OS, RAM, graphic card, audio card) ?
Feel free to send me an email to contact [at] divideframe [dot] com with the log files located in documents/SpectraLayers Pro logs and we'll sort out your problem.

Message last edited on8/11/2015 1:34:33 PM bydivideframe.

Subject:RE: SLP3 won't open

Reply by: ronyoko

Date:8/13/2015 5:16:01 PM

Hello. I am working with a sony tech person to get to the bottom of it all. So far no luck. Have the latest. Brand new desktop which came with W8.1. Upgraded to 10. i5 processor. 2tb. Intel 4600 graphics. Have gone thru all the other items with tech that you mention. The weird thing is SL2 works perfect. I upgraded to SL3 and everytime I click "open" or "import" I get the error message. I took a screen shot of page and tech said I am trying to open from onedrive. I didn't know that so I disabled onedrive and still the problem occurs. Today I decided to start the project I was working on in SL2 again, (lost it after upgrade). After saving it, I opened SL3 and there it was! A project in progress. Was able to open. I stilled can't "open" or "import" direct from SL3 thought. Have to go thru SL2 it seems....