Shocking upgrade experience II - Solved!!!

ingvarai wrote on 3/1/2015, 2:57 AM
I wanted to take advantage of the February upgrade offering of $149.95. It was 07 in the morning here in Norway, but still 1 hour left of February in California, so why not try.
When entering the page, I got the ordinary price. Ok, very often when I purchase software online, the rebate is withdrawn at the very last "place order" page. So I added my credit card details, clicked the continue button. The text on the page mentions a "complete order" button, which is not there, so I confidently clicked "continue", and expected to be taken to the final page where I confirm and place the order. Or, in case there was the ordinary price, cancel the order.
But lo and behold - by clicking "continue", I placed the order! At a price of 312.44!!!
I will contact Sony Creative over the weekend, I have used Vegas since Vegas 6, and hope they can help me out here. I haven't downloaded the thing, just because I have no intention to upgrade right now, unless I could take advantage of this rebate.
Any comments?
-Ingvar

Screenshot:

Order form

Comments

Chienworks wrote on 3/1/2015, 7:39 AM
I'm not sure if this is the reason, but 11pm in California would be 1am the next day where Sony Creative Software is located.
JJKizak wrote on 3/1/2015, 9:10 AM
Vendors are using new apps. for credit card purchases using increased security functions which check all the way to your credit card issuer. Some are getting up to 6% false rejections and problems and are re-writing the software because of certain number conflicts. The time for the purchase to go through will be doubled with these new apps. All though this may not be your problem it is something to keep in mind.
JJK
ingvarai wrote on 3/1/2015, 11:15 AM
I have no problems admitting being a slow starter, and not getting up in time, to get the announced rebate.
What I have problems with, is that I placed the order, by clicking a button labelled Continue. Especially because the web page says that there is a "Complete order" button, which is not there.
I just wanted to go to the Place Order, or Confirm Order page, so see if the rebate would be applied there. Which happens on some web pages where I purchase stuff.
So my complaint is about having ordered and paid for something, that I did not intend to.
This online store of Sony Creative is light years away from being crystal clear about when I actually place the order. I'll see what Sony Creative says, I will contact them.
P.S.
Did you see the image? I have to refresh the browser several times for the embedded screen shot to show (in my original post)

-Ingvar
TheHappyFriar wrote on 3/1/2015, 11:48 AM
I went to checkout using PayPal and it doesn't say press the "complete order" button.

So might be they changed the button graphic but not the text. Either way, there was this that, at the very least, told me to not click continue.
ingvarai wrote on 3/1/2015, 1:14 PM
Hi,
yes I see that one. Now. But I never paid atention to these tabs at all. I got my directiones, reading the text. Which cleary says I shall press the Complete Order button. So I pressed Continue and expected this operation to take me to the page where the Complete Order button is to be pressed. So that I, yes, shall Complete the order. A place where people enter creditcard information and spend their money, has to be absolutely crystal clear about what operation will make your money being transferred. This page is not.
I am irritated. I like Sony Vegas. A lot. I use it a lot. And I will probably upgrade, later this year. But I want to do it exactly when I decide to do it myslf. In this case, I went through the process just to see if the price was adjusted at the last step of the purchase process. Sony chat is open tomorrow, I will se what they have to say regarding this.
-Ingvar

Geoff_Wood wrote on 3/1/2015, 6:40 PM
I assume you have put in the support request with Customer Service on this matter. They seem conducive to helping in such situations, and reportedly reply more reliably than Tech Support.

geoff
ingvarai wrote on 3/3/2015, 6:01 PM
[i]> They seem conducive to helping in such situations[i]

Indeed, they helped me out!
See this new post of mine:
Super customer service

-Ingvar