Subject:Poor SFP Mac implementation
Posted by: Starman36
Date:1/5/2015 7:04:14 PM
I have been using Sound Forge Pro on PCs for over15 years with great success. It's without a doubt the best audio engineering software in the business. So, you can imagine how excited I was to see the release of a Mac version.
Unfortunately, I found the Mac software interface to be so difficult to use on the first day I tried it that closed the program and never used the SFMac again. Hence, my question is, has anyone used the second version of this software yet and if so have you found direct timeline editing to be easier and less cumbersome, or is it still very clumsy and efficient compared to the PC version? Let me know... Thanks!
Also, the Support interface for the Mac version is impossible to use. I have tried to create a support ticket for the Sound Forge Pro Mac on the Sony Software site five times and the website keeps rejecting the ticket and returns a message saying that this software is no longer supported!
Subject:RE: Poor SFP Mac implementation
Reply by: ForumAdmin
Date:1/20/2015 12:45:24 PM
Hello and thank you for contributing to our community forums at Sony Creative Software.
If you're trying to submit a Technical Support ticket specifically (as this shouldn't occur with Activation/General/Trial) you may be seeing this message:
"We noticed that you chose Sound Forge Pro Mac as the product. Either this is a legacy product that is no longer eligible for phone or e-mail technical support, or you need to specify your exact product version to continue."
You will need to use the arrow to the left of Sound Forge Pro Mac in the product drop down menu to select Sound Forge Pro Mac 1.0 (the exact product version). This helps our technical support staff know which product you're working in with the issue. I've just tested both 1.0 and 2.0 and successfully submitted a test ticket with each. Again, the other categories for submitting questions do not require the exact product version.