Subject:Sony does not care about Acid Pro castomers :(

Posted by: U4Ya

Date:5/7/2014 4:35:03 PM

Anybody experiencing the same thing i wrote to sony tech help and have not got any responce since april 17th.

Comon SONY GET YOUR S**T TOGETHER!!!

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: VMP

Date:5/10/2014 8:01:19 PM

Tried the chat option?

VMP

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Terje

Date:5/13/2014 1:43:21 PM

That's because SCS is no longer maintaining Acid

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Vocalpoint

Date:5/13/2014 3:07:37 PM

Cmon SONY GET YOUR S**T TOGETHER!!!

You seriously expect a response from Sony support whilst spouting off stuff like this?

Wow.

VP

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: U4Ya

Date:5/13/2014 8:07:15 PM

I contacted chat 2 days ago and someone from chat told me that they cant help me because my question is too technical, and the lady said that someone from tek team will contact me same day this is second day and still no contact, and yes i said sony get your s**t together, because i depend on acid, this is the only program i use and i actualy make music for labels that release my stuff on all mp3 shops, and to learn a new program meens I have to stop making music for a while which is not doable at this time for me. Also I paid the full price for the program 7 years ago, and because i did that i expect program to work perfectly.

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Vocalpoint

Date:5/13/2014 8:53:37 PM

. Also I paid the full price for the program 7 years ago, and because i did that i expect program to work perfectly.

We all paid for the program 7 years ago. And most of us are fully aware that Acid Pro is dead and gone. So if you are expecting Sony to drop what they are doing to service a dead app - I think you are dreaming.

Whatever your "issue" is - you will probably end up with two choices - live with it - or move over to another app. Simple as that.

VP

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: U4Ya

Date:5/13/2014 9:23:40 PM

even if the app is dead, there are some defects that should be fixed , im not talking about acid pro 8 but maybe acid pro 7 update f,

This is like going to best buy buing a tv, going home, realizing the tv is broken, going to best buy to exchange the tv and the best buy is closed, but not only for a day but for a month, and more. I dont think that asking to fix somthing that is broken, is too much to ask, and if you dont like what i write you dont need to answear this post Vocalpoint, this post was meant for sony to see, and for people that are still dreaming!!!

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Geoff_Wood

Date:5/13/2014 10:47:52 PM

What exactly is broken with your Acid ? "The same thing" doesn't actually help much, and whatever your problem is (meaning Acid problem), somebody here may be able to help.

geoff

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: U4Ya

Date:5/14/2014 12:08:48 AM

I dont think anybody here can help eccept sony tek because, there are vsts that dont work in acid pro 7 c,d and e, and in pro7e on some tracks the song does not stay on the beat, espcialy the vocals. those are just mine problems, and from what i see here there is more,and people already mentioned them here before, but the main thing is that the help from sony does not respond in almost a month, and that is not fair, they should at least send me an email that they are looking into it, or they dont support acid anymore, or somthing, but I got nothing since april17th.

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Geoff_Wood

Date:5/14/2014 1:24:59 AM

If you did not get an automatic acknowledgement that your fault report was received, then they didn't receive it, the email you supplied was wrong, or it somehow got junk-filtered.

But of course, once logged, getting a reply is another thing again ....

geoff

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: U4Ya

Date:5/14/2014 8:50:10 AM

what i wrote to them i have in the recent submissions section of my account, but there is no answers from sony :(

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Vocalpoint

Date:5/14/2014 8:52:54 AM

I dont think anybody here can help eccept sony tek

Well - we are better than nothing - which is what you are getting now.

There are vsts that dont work in acid pro 7 c,d and e

This could be any number of things - from an actual Acid problem to you trying to use a 64 bit VSTi in a 32 bit app. This one - if you mention the culprits could be eliminated fast.

In pro7e on some tracks the song does not stay on the beat, espcialy the vocals. those are just mine problems, and from what i see here there is more,and people already mentioned them here before

Again - if you describe the issue in detail - there is probably someone here who has run into it or has a workaround. Real fixes for 7.0e are a pipe dream as I believe AP7 is officially sunsetted. Even tho Sony won't state that publicly.

The main thing is that the help from Sony does not respond in almost a month, and that is not fair, they should at least send me an email that they are looking into it, or they dont support acid anymore, or something, but I got nothing since april17th.

Again - they might have finally gotten to you item and then saw you ranting on this board and decided that dealing with you is not worth their time. Or they did not get your request in the first place.

Asking for support demands just a little respect - if you ain't got it - don't expect anyone to come to your aid.

That said - for the handful of times that I have needed support in the past - Sony was very fast and very on the ball.

FWIW - I did all my support requests through my forum account area - and NOT through random emails etc.

VP

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: U4Ya

Date:5/14/2014 9:01:39 AM

Vocal point , i never was disrespectful to you and to anybody on here, exept maybe sony, and you come here and answer my post with smartass remarks, it is my beleave that if you dont have anything constructive to say dont say anything.

The problems i have i saw people post here before and they did not recive any responce, and even when i tried the chat the lady said that only sony tek can help me, and is not as easy as you think im using 64 bit plug ins, no they are 32 bit plug ins.

And lastly if sony have not responded to mad customers they would have not been in bussines for how long they are.

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Vocalpoint

Date:5/14/2014 9:11:25 AM

i never was disrespectful to you and to anybody on here, exept maybe sony, and you come here and answer my post with smartass remarks, it is my beleave that if you dont have anything constructive to say dont say anything.

Dude - anyone "ranting" on a forum is disrespectful. Man up and learn to deal with the world as it exists.

The offer is there for you to explain some of your issues and see if anyone here can help.

If you choose not to take us up on it - then good luck waiting around for Sony to help you.

VP

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: U4Ya

Date:5/14/2014 9:22:08 AM

Another smartass remark from Vocalpoint.

you write to me like i was stupid or somthing, people already submited those issues on this forum and they never got responces from any forum members, and by the way i know a bit about computers and i know that my issues need to be adressed by program programer.

and my problems are submited through forum account area,
and lastly this message was not written to get answers about my problems, i only wanted to know if anybody else is experiencing long delay in reciving a responce from sony.

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Vocalpoint

Date:5/14/2014 10:32:14 AM

you write to me like i was **** or something,

Seriously - with comments like this classic:

Cmon SONY GET YOUR S**T TOGETHER!!!

What else could anyone possibly be thinking?

Peace out.

VP

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: U4Ya

Date:5/14/2014 10:48:11 AM

Oh comon who is this Vocalpoint, is he putting me on? does he have to have the last word, always.

I'm going to end this with you Vocalpoint, and im not going to dignify any more of your derogatory rants.

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Kit

Date:5/14/2014 8:07:36 PM

U4Ya, I've read through this thread and I wonder why you didn't take up Vocalpoint's suggestion to describe your problems in detail. . I agree that in my experience SONY help haven't been useful but shouting on this board won't help you resolve your technical issues. It seemed to me Vocalpoint was offering to help you but you preferred to complain. I guess you are frustrated but attacking other board members won't help your case. Cheers.

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: feign

Date:5/15/2014 12:19:46 AM

And Vocalpoint has not been disrespectful or 'smartass' at all. In my experience, the people who contribute to message boards for ANY software I've used are often better and faster and more helpful than official tech support in resolving issues, and are genuinely interested in helping. Some of my Acid Pro problems were solved by helpful people here, for which I'm grateful. So, come on: describe in detail your issues, in ways that others can test and try to reproduce on their systems, and perhaps help you. Many people here are very tech-savvy. And when someone DOES offer to help, don't get angry at them.

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: 519tbarr

Date:5/22/2014 12:27:28 PM

I feel sorry for all the die hards here who keep waiting and requesting Sony to give us Acid Pro 8.
Last version released Oct 2008 - Last Updated Feb 2010... Since then silence.
You would all do yourselves a good service and find a platform that works for 2014.
Then you can just scan your email boxes (over the courses of years) to see if Sony releases an update to Acid Pro.
I was a die hard for Acid Pro. I am comfortable in other pastures that are updated frequently!

Subject:RE: Sony does not care about Acid Pro castomers :(

Reply by: Frank Z

Date:5/23/2014 2:37:22 PM

On that note, I would suggest Tracktion 5 which has a bit of a learning curve but as you get rolling is a great workflow.

I still do alot on Music Studio 9 right now especially when I need to sample how loops sound together or put together a quick soundtrack.

However, the Tracktion appears to be good enough to fill in the "Pro" aspects that are missing from Studio.

And I get some people are offended by angry demands but after almost four years with no official statement, I can't say it's not justified! It's highly annoying and not very "Professional".