V13 trial crashes immediately on start-up

Kraznet_UK wrote on 4/18/2014, 2:36 PM

Can't get past the crash screen

http://imageshack.com/a/img838/8836/6vab.jpg

Comments

Grazie wrote on 4/18/2014, 2:41 PM

Just being helpful here:-

G

Kraznet_UK wrote on 4/18/2014, 4:14 PM

thanks :)

Kraznet_UK wrote on 4/18/2014, 4:19 PM

Seems to be the tsscvid64.dll which is used in Camtasia Studio. I will try removing it.

Problem Description
Application Name: Vegas Pro
Application Version: Version 13.0 (Build 290) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Windows\SysWOW64\tsccvid64.dll
Fault Address: 0x000000007F845DEF
Fault Offset: 0x0000000000005DEF

Grazie wrote on 4/18/2014, 4:29 PM

Explore the TechSmith issue that that DLL relates to:-

https://feedback.techsmith.com/techsmith/topics/snagit_11_crashing_file_explorer_in_windows_8 SnagIt 11 crashing File Explorer in Windows 8[/link]

Cheers

Grazie

Grazie wrote on 4/18/2014, 4:31 PM

Oh yeah - yah got it! Good.

G

Kraznet_UK wrote on 4/18/2014, 4:31 PM

Didn't do much it just crashed a couple of secs later

Problem Description
Application Name: Vegas Pro
Application Version: Version 13.0 (Build 290) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\Sony\Vegas Pro 13.0\vegas130.exe
Fault Address: 0x000000226E8441B0
Fault Offset: 0x000000226E8441B0

Grazie wrote on 4/18/2014, 4:45 PM

Report this to SCS.

Grazie

Kraznet_UK wrote on 4/19/2014, 4:26 AM

Well I've submitted the crash reports to Sony. In the meantime I've uninstalled the software. I will continue using MAGIX Video Pro X6. I will try it again when they sort out their installers.

Vegas Filmmaker wrote on 4/19/2014, 11:06 AM

Uninstalling Vegasaur fixed it for me.

NormanPCN wrote on 4/19/2014, 11:07 AM

Vegasaur needs to be version 1.9.4 to work with Vegas 13.

Kraznet_UK wrote on 4/29/2014, 7:04 PM

So nothing has changed with the release of build 310. It's still crahing at startup :(
I'm running V12 without problems. I hope Sony will reset my trial counter when/if I finally get it working.

Kraznet_UK wrote on 4/29/2014, 7:11 PM

Well go figure I decided to uninstalled JRiver Media Center 19.0.128 and now V13 is starting. At least I can test the demo now :)