Thrice!

That update looks like 6 months old!

G

also tried registering 13 under my software - not happening.

a lots not happening for me recently ;-(

You can update your specs at: https://www.sonycreativesoftware.com/myaccount/systeminfo.asp

Or are you saying that the changes you make in "My Account" are not sticking?

I think you have to be clear about what an update to the server actuallydoes - usually it is in cache and not going to write to a database result instantly and in fact the process could take anywhere from 24hrs to 72hrs as a best practice. SCS should be clear about what they are expecting of themselves to happen.

Forum admin, I've tried to update my specs 3 times and they haven't stuck. I haven't tried to repeat. VITGuy, no, previously I've had my updates appear instantly.

G

Just updated the specs and the update is showing instantly in Profile when I click my username.
Always has done that for me. I'm in Europe.

My update done just this moment shows immediately - I do notice that the Windows Version number entered from a drop-down box does NOT show however.

Grazie,

Have you tried another browser?

After hitting the 'submit' button below, did you get the message stating 'Your changes have been saved.' (in red) under the 'System Information' title?


VMP

@VMP: Have you tried another browser?

Yes. Same result, my changes are not updated.

@VMP: After hitting the 'submit' button below, did you get the message stating 'Your changes have been saved.' (in red) under the 'System Information' title?

Yes. Same result, my changes are not updated.

I added the make of PC and selected WIN7 as my OS, neither of them are showing.

Grazie

System Specs update fine here (also UK)
BUT - Like ushere my Software has not been updated ato reflect recent upgrades and entering serial numbers under "Register Software" results in a screen refresh (no message) and no update.

Tim, would you TEST temporarily changing your operating system information, Save Changes and see if you, or I can, see the changes?

From what you've said you're dealing with a static viewing test - change something and see if that takes - yes?

Grazie

Grazie, try take a look of mine, I just updated my System Spec #3 last week.
What does Add.Comments section says?

Set, you haven't got an OS, same as mine.

Here's what your #3 Comments are

Add. Comments: 240GB SSD (Intel) Storage. 2012: First use || 2014: System reinstall after fatal mainboard crash.

Grazie

You are right... the OSs are blank. Just update to add in comment section.

Your operating system FIELD is still blank. When did you last have a successful SPEC UPDATE take?

G

just recent.... but it is NOT successful. Windows field still blank (I think it should be OS now?)
So, I did the alternate way, add them in comment section:


------------------
System #1
Windows Version:
...
Add. Comments: New System 2011 February. OS: Win7-64bit

System #2
Windows Version:
...
Add. Comments: #1. New System 2010 April. ; #2. Win7-64 Reinstalled Oct 4th 2012. (System HDD failure)

System #3
Windows Version:
...
Add. Comments: Bought in 2012 | 2014 Fatal crash, then swap to 240GB SSD (Intel), Win7-64 system reinstalled
----------------

Sorry, I thought it was all system not appeared, but, yes, I just noticed that OS not available. Before last week's update for System#3, it was long ago.
While updating System#3, I noticed new field for Computer Brand/Model. So, I put System #3 Computer Brand as Notebook. Previous systems were built ourselves.

SCS, something not right with your website...

Thanks Set, seems the DB OS field is fried.

I've emailed FA and SCS directly.

G

Can confirm Grazie's findings.
Also in UK

System field also stays blank.

Geoff

Thanks Geoff.

g

Interestingly, my data are OK - I did an update on Thursday last week.

[I]"Interestingly, my data are OK - I did an update on Thursday last week."[/I]

Nope, no OS info for either system,

Bob.

Not forgetting the

SYSTEM : #1

Field either. That's kaput too.

G