Vegas Pro 13 Corrupt Preview Video & crashing!!

PeteM wrote on 4/17/2014, 4:01 PM

Hi folks,
I was really excited to see the new release and added options, especially the broadcast audio LFSU meters since we do a lot of TVCs. Been using Vegas since version 6.

We predominantly use Sony AVCHD camcorder models NX5P, NX70P, AE-50 & FS-100 and also use GoPro Hero 3's & Canon 5DM3. Sadly however the version 13 preview screen just shows corrupted frames for any of our AVCHD footage I put on the timeline and eventually causes Vegas to crash.

In my workstation I have a Blackmagic DeckLink 4K Extreme capture/preview card and two high-end Nvidia Quadro GPUs (FX3800 & 4000) - the FX3800 is purely dedicated as a video preview monitor, I gave up on using the DeckLink 4K as a preview card since there was too much time lag between the timeline position and what it showed on the screen. It seems Vegas has difficulty working with high-end or professional video acquisition hardware :(

I thought that SCS would have finally sorted out the Nvidia GPU acceleration bugs that stopped me from using GPU acceleration in Vegas 12, sadly things have gone from bad to worse in this new v13 release, now my workstation crashes even with GPU acceleration disabled.

I live in hope that there's still the possibility of a return to the good old days when we had solid versions like Vegas 8 & 9.

Even while I was typing this forum post Vegas 13 crashed with an all too familiar error I've got used to seeing in Vegas Pro 12, except this time it was only building the peak files for AVCHD footage I just put on the timeline.

Here's the error:

Problem Description
Application Name: Vegas Pro
Application Version: Version 13.0 (Build 290) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Windows\system32\nvopencl.dll
Fault Address: 0x000007FEBF2B849A
Fault Offset: 0x000000000007849A

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 13.0\vegas130.exe
Process Version: Version 13.0 (Build 290) 64-bit
Process Description: Vegas Pro
Process Image Date: 2014-04-10 (Thu Apr 10) 00:27:08

Comments

OldSmoke wrote on 4/17/2014, 5:23 PM

Pete

Try and select a different GPU for GPU acceleration and then back. Vegas is a bit quirky when you have two GPUs in your system. I got 2x GTX580 and had the same issue but after selecting a different card it all works fine.

PeteM wrote on 4/17/2014, 5:43 PM

Thanks for you suggestion OldSmoke,

I've been working with GPU acceleration off for the last 30 minutes and Vegas has been stable. I'd gladly remove the FX3800 out of my workstation and just leave the Quadro 4000, if there wasn't that screen latency problem with the Blackmagic DeckLink 4K extreme.

But I'll try what you suggest and use the Quadro 4000 for GPU accel instead of the FX3800 and see what happens.

xstr8guy@sbcglobal.net wrote on 4/17/2014, 5:53 PM

Vegas 13 just crashes before it loads on my PC. This is just flippin' fabulous!

Windows 8
Nvidia Titan

OldSmoke wrote on 4/17/2014, 5:54 PM

On my system, Vegas prefers to use to GPU that is the higher number slot first. I would suggest to put the FX3800 in the preferred motherboard slot for single GPU installation and the Q4000 in the next slot but select the Q4000 for GPU acceleration in Vegas. This way both cards should be used GPU acceleration; that is how it works on my system.

I am not certain what type/model of motherboard you have, but with 2 cards already in it, the Decklink card could be causing PCI Interrupt problems hence the delay.

VidMus wrote on 4/17/2014, 6:16 PM

"Problem: Unmanaged Exception (0xc0000005)"

Driver issue.

Maybe try a different driver version. Be sure to do a clean install of a different driver. They always recommend the default thingy which is almost guaranteed to fail.

PeteM wrote on 4/17/2014, 6:44 PM

Thanks fellas,
I've been editing successfully for the last 30 minutes with the Quadro 4000 in the primary 16x PCIe slot and selected as the main GPU acceleration card. The project is a 6 hour multi-cam event made up of 5 cameras & 7 audio tracks with mixed AVCHD formats & Canon MOV footage. So far so good. Let's see how we go after a couple more hours because I'm using the trial version. I don't want to make the same mistake when I upgraded from v11 to v12 and paid full price when around the corner SCS dropped the price to $129. At least I can still open v13 projects in v12 so there's not the same commitment if this v13 turns out to be a dud ;)

I just don't understand why the SCS support team can't tell you this sort of information regarding motherboard slots and dual GPUs to start with rather than the give you the usual scripted response. Sheesh!!!

OldSmoke wrote on 4/17/2014, 6:50 PM

I just don't understand why the SCS support team can't tell you this sort of information regarding motherboard slots and dual GPUs to start with rather than the give you the usual scripted response
___________________________________________________________

They don't even know that you can have GPUs working actively. I am not trying to defend them but I can understand it to a certain degree. There are so many possible hardware combinations that it is almost impossible to test all. But testing 2 GPU or even 3 PU setups should be on their list as many users want more then just 2 monitors.

If you tell me the make and model of your MB I can look at the manual and see if their could be any conflict with all the cards in your system. How many cards do you have in total in that machine?

PeteM wrote on 4/17/2014, 7:17 PM

I run 4 monitors so I have three cards on my Asus P9X79 motherboard.

The three cards & slot positions are:
nVidia Quadro 4000 - Primary PCIe 16x slot
nVidia Quadro FX3800 - Secondary PCIe 16x slot
Blackmagic DeckLink 4K Extreme - Standard PCIe 1x slot

Just the graphics cards alone cost more than most people's NLE systems.

A side note, Vegas Pro 12 would crash even with only one GPU installed in the workstation and GPU acceleration turned on. The worst offender would be when trying to render out in Windows Media Video format.

edenilson wrote on 4/17/2014, 7:54 PM

working perfect
Imac
Windows 8.1

OldSmoke wrote on 4/17/2014, 9:06 PM

Pete

Here is my recommendation or what I would try in terms of slot population.

PCIe_1X16 = FX3800
PCIe_2X16 = Q4000
PCIeX1_1 = Decklink (disable USB 3.0 #2 if possible or don't plug anything into it)

Select Q4000 for GPU acceleration in VP.

This is based on the manual page 2-16 "IRQ Assignments for this motherboard"

PeteM wrote on 4/18/2014, 7:47 PM

So after editing in VP13 all day yesterday with no hiccups, time came to render and sadly after 2 hours the render countdown timer got to zero and Vegas locked up.

I opened the same project in VP12 and re rendered the project successfully in one hour.

I think the jury is out on this new version, it's only redeeming feature at this point is the fact that I was able to open the project I spent hours on in VP13, back in VP12 :)

Haven't skipped buying a version in over 4 years, this time around however, I think I'll wait for VP14 or when a more stable version arrives, and for the record, I absolutely hate the fact that the edit toolbar has been glued to the bottom of the screen with no option to return it back to the top where it has been since the beginning. For now I've learnt to manage with VP12 bugs.

VP13 Uninstall now...

Philuk wrote on 9/20/2014, 4:53 AM

After jumping ship early this month to Premiere, (while suffering at the hands of a constant crashing 12 ), I've since hastily jumped back to using 10. Maybe that's an option for users? This seems to be a lot like the Vegas of old.

I found Premiere such a lumbering archaic beast it was driving me and the client mad. I know Adobe like their quirky buttons, but bloody hell what a time consuming mouse excercise!

My question is why oh why have Sony screwed up this excellent software??

Phil

OldSmoke wrote on 9/20/2014, 10:50 AM

I find VP13 very stable but so was 11 and 12 on my system. GPU acceleration is certainly not well implemented but with the right hardware it really rocks and I wouldn't want to miss it as the performance imporvements are fantastic.

musicvid10 wrote on 9/20/2014, 4:07 PM

If my material was headed for commercial broadcast, I would leave hardware acceleration out of the mix and use CPU decoding/rendering only, especially if I was using a high-end system such as yours.

What's not fast enough about an i7 12-core?

I can't see that the tradeoffs for such modest improvements in rendering times would be worth it. Maybe in an ENG rush-to-air environ, but otherwise . . . ?

OldSmoke wrote on 9/20/2014, 5:20 PM

What's not fast enough about an i7 12-core?

The reason why GPU acceleration was brought to light is the lower cost of the system. I reasonable good GPU like a R9 290 will get you the same performance as a faster CPU but at a much lower cost. Having GPU acceleration is not really so much about rendering but timeline performance, something only a good dual Xeon setup will get you and we know how expensive those are. As such, it doesn't matter where your material ends up, a fast timeline at high resolution is the target and GPU acceleration "can" get you there.

BruceUSA wrote on 9/21/2014, 10:38 AM

Oldsmoke is spot on CPU/Xeon chip and GPU Accelerate timeline performance.

For example a Single Xeon cpu E5-2697 v2 12 cores 2.7ghz 8.0GT/s 30mb cost $2.579.99 right now. The new i7 8 core cost $1100.00 and will be faster than that single xeon setup because the ability to overclock. With the overclock the i7 8 cores will be able to make up for the less cores to coup with the Xeon 12 cores.

Now dual setup E52697 v2 would be nice but da mn it cost over $5000 just for the CPU.

wilvan wrote on 9/21/2014, 2:04 PM

@BruceUSA :

dual E52690 v2 is also working just fine ;-)
as are the dual E5-2687W's

and RAM .... lots of .... helps
as does the SDD's

and bare minimum of windows processes running ( 27 and less ) etc...

OldSmoke wrote on 9/21/2014, 2:24 PM

@wilvan

What would you consider as working fine? What is your usual project like?
Also lets not forget a E5-2867w is by far more expensive then a 3930K & a GTX580.

I am looking for a system that can preview 4K XAVC 30p/60p material at full best in preview and external monitor simultaneously and if possible at 32bit(video levels only) with the minimum FXs applied such as B&C,CC and SCC.

1080/60p 8-bit is as far as my system can go with Best/Full in preview window and external monitor, video scopes must not be on.