It sounds like you have already made your decision. It's not necessary to notify us that you have.

If you are interested in SOLVING any issues, there are some here who may help you if you have an interest in that.

OK, attempt at being supportive:

You have posted only twice on this forum (at least under your current user name) and both times complained about support. SCS support is NOT fast, but fortunately, this forum generally is. Look around a bit and see how many issues other users have helped one another solve. Tell us about your problems in detail, (adding your system specs will keep someone from asking you to do it), and join the conversation.

Edit: And if you're serious about getting assistance, you may consider changing your user name. You've been a "formerly customer" since 2012.

The OP has been here twice:

Once to Join: 12/20/2012 4:48:49 PM

And now today 3/14/2014 7:20:02 PM

Both occasions on the topic of SCS support.

O...K....

Grazie

Charles Darwin's theory of Natural Selection explains a lot more than how us humans came down from the trees. Consider that 90% of the species that evolved are now extinct and the prospects look bleak for Vegas however there's some bizarre creatures that have survived many cataclysmic events by having a niche.

The problems for Vegas and SCS for that matter seem to have started when they tried to move out of their niche. Trying to go head to toe with the big three without the corresponding ecosystem to support them in that marketplace was more akin to a random mutation than intelligent design. Apple made a similar mistake but they could afford mistakes.

Bob.

Vegas is a great product. I've been using it since 2003. The latter versions are far more tender, but still a great product. Support is very lean, but this forum more than makes up for it. But you have to ask a question in order to get an answer.

And I agree completely about the " higher than usual call volume" excuse. That should go tomorrow. It probably won't, but it should.

Well, the OP joined on 12/20/2012 and then complained about SCS support on 12/21. Presumably he has been waiting for that support response until he finally ran out of patience today.

I jest. Seriously, If SCS could respond to free support requests in 3 days rather than 30 I'd consider it slow but fair for the price. 30 days is the same as no answer at all, probably worse if I was fool enough to have waited for them. For paid service I'd expect them to pick up the phone during business hours in my time zone.

At my workplace we use paid support services for several products. Those vendors get on the phone and help us. However, those vendors are never Apple or Adobe. In the case of Adobe, we adopted PPro at CS2 and bailed rather than go to CS3, precisely because the product was buggy and we couldn't get support. My employers then moved back to Apple, not because Apple supported anything, but because we were using an integrator who would support the products.

This forum, and a few others, are about the best support you're going to get for Vegas.

Rob

"- Some techs are sarcastic"

Hmmmmmm....

geoff

Should you stay?

Ask yourself the following question:

Is there another video editing software that has a forum with people as great as this one has who are always willing to help out whenever you have a problem?

For me, the answer is clear. This one is second to none. The number of people with an attitude toward fellow posters are few or none. On some other forums many of the long time posters have the attitude that you shouldn't post a question when you could have looked it up yourself. Many of them feel that THEY are way beyond elementary questions and the forum exists primarily for the experienced. Not here. And some of the most helpful people on the forum are still using Vegas 8 and 9 and Windows XP. I love this forum and the people on it.

John

On the original problem where Vegas crashes upon launch. I have that same issue regularly. When it pops up, you can go ten launch attempts or more with absolutely no chance of it starting. Reboots and relogins to Windows do not help.

What does get me going again is to plug or unplug in a USB memory device of some sort. It can be a hard drive or just a memory stick. It doesn't matter. After that I can launch Vegas.

I see the original poster not as a troll but as a legitimate user who has run into one of the very real issues with this software and is rightfully frustrated.

Customer service is subpar at best. I've had support tickets closed on me that were not solved yet. It's like talking to a wall that does not care. That's pretty much Sony on all software & hardware.

A lot of people on this forum have, or have had, real issues - with the software and support - and they've found a lot of help here.

I think legitimate suspicion is raised when a users signs on to the forum for the first time under, "Formerly Vegas Customer," makes a complaint without asking for help with a problem, then almost two years later does the same. If the intent was to draw attention to this thread and its title, he's succeeded. What he hasn't succeeded in doing is asking for or getting any assistance with his "issue." I believe that's the primary intent here, right?

It's definitely frustrating that Vegas users' experiences can be so different, especially where you can't even open the program. Sony has done a terrible job with communicating proven stable hardware/software configurations for the recent versions, but you can't deny it does work great for some users.

For users of a product that is assumed to run on any configuration (which is a bad assumption to make for any software, but SCS doesn't tell us differently) no one wants to change their system, but I have yet to hear of anyone who has EXACTLY duplicated a stable system and HASN'T found stability. Shouldn't have to be like this, but that's the hand we're playing. Glad we have this forum to sort out as much as possible.