When is the activation server going to be fixed -Sound Forge - PC

Subject:When is the activation server going to be fixed Posted by: rictheobscene Date:7/6/2013 9:49:03 AM I have tried countless methods from multiple machines to authorize my copy of Sound Forge Pro 10.0. When I use the wizard that starts when I try to open SF, it just states that the server cannot process the request. When I try to do it from the website (this is an existing serial already registered to my account), I get this: The server was unable to complete the registration as requested. [-41] I copy / pasted the machine ID: I get this error no matter what browser I use, and I have tried multiple computers. I have sent support requests to Sony, but it has been disregarded. And, a piece of software that I paid for is not giving me a return on the investment.
Subject:RE: When is the activation server going to be fixed Reply by: SonySQAPete Date:7/6/2013 2:37:32 PM A -41 error just means that you've exceeded the allowed number of activations associated with a given serial number. The activation server is behaving normally when it returns such an error. Customer service can resolve this issue for you in most cases.
Subject:RE: When is the activation server going to be fixed Reply by: musicvid10 Date:7/6/2013 6:34:14 PM "I copy / pasted the machine ID:" In my experience, you shouldn't do that. Serial number only.
Subject:RE: When is the activation server going to be fixed Reply by: rictheobscene Date:7/7/2013 7:46:30 AM Thank you for clarifying that. I have amended my support ticket to request that the activations be reset. Hopefully someone will read it and fix it on Monday.
Subject:RE: When is the activation server going to be fixed Reply by: rraud Date:7/7/2013 9:30:53 AM Call customer service (not tech support), they can likely resolve/ reset the activation count.
Subject:RE: When is the activation server going to be fixed Reply by: musicvid10 Date:7/7/2013 9:37:30 AM " Call customer service (not tech support)," +1
Subject:RE: When is the activation server going to be fixed Reply by: rictheobscene Date:7/9/2013 8:35:33 PM Well, as I was about to take the kindly provided advice and call customer service, I decided to check the support ticket I created. A fine bloke named Jacob had responded that he had taken care of it. Again, thank you for the responses. Hopefully, future versions of SF will offer a more descriptive message when the activation limit has been reached.

Subject:When is the activation server going to be fixed

Date:7/6/2013 9:49:03 AM

I have tried countless methods from multiple machines to authorize my copy of Sound Forge Pro 10.0.

When I use the wizard that starts when I try to open SF, it just states that the server cannot process the request. When I try to do it from the website (this is an existing serial already registered to my account), I get this:

The server was unable to complete the registration as requested. [-41]

I copy / pasted the machine ID:

I get this error no matter what browser I use, and I have tried multiple computers.

I have sent support requests to Sony, but it has been disregarded. And, a piece of software that I paid for is not giving me a return on the investment.