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Subject:When is the activation server going to be fixed
Posted by: rictheobscene
Date:7/6/2013 9:49:03 AM

I have tried countless methods from multiple machines to authorize my copy of Sound Forge Pro 10.0.

When I use the wizard that starts when I try to open SF, it just states that the server cannot process the request. When I try to do it from the website (this is an existing serial already registered to my account), I get this:

The server was unable to complete the registration as requested. [-41]

I copy / pasted the machine ID:

I get this error no matter what browser I use, and I have tried multiple computers.

I have sent support requests to Sony, but it has been disregarded. And, a piece of software that I paid for is not giving me a return on the investment.


Subject:RE: When is the activation server going to be fixed
Reply by: SonySQAPete
Date:7/6/2013 2:37:32 PM

A -41 error just means that you've exceeded the allowed number of activations associated with a given serial number. The activation server is behaving normally when it returns such an error.

Customer service can resolve this issue for you in most cases.

Subject:RE: When is the activation server going to be fixed
Reply by: musicvid10
Date:7/6/2013 6:34:14 PM

"I copy / pasted the machine ID:"
In my experience, you shouldn't do that. Serial number only.

Subject:RE: When is the activation server going to be fixed
Reply by: rictheobscene
Date:7/7/2013 7:46:30 AM

Thank you for clarifying that. I have amended my support ticket to request that the activations be reset. Hopefully someone will read it and fix it on Monday.


Subject:RE: When is the activation server going to be fixed
Reply by: rraud
Date:7/7/2013 9:30:53 AM

Call customer service (not tech support), they can likely resolve/ reset the activation count.

Subject:RE: When is the activation server going to be fixed
Reply by: musicvid10
Date:7/7/2013 9:37:30 AM

"
Call customer service (not tech support),"


+1


Subject:RE: When is the activation server going to be fixed
Reply by: rictheobscene
Date:7/9/2013 8:35:33 PM

Well, as I was about to take the kindly provided advice and call customer service, I decided to check the support ticket I created. A fine bloke named Jacob had responded that he had taken care of it.

Again, thank you for the responses. Hopefully, future versions of SF will offer a more descriptive message when the activation limit has been reached.

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