UPDATED NOW BACK TO SQUARE ONE!!! -Sound Forge - Mac

Subject:UPDATED NOW BACK TO SQUARE ONE!!! Posted by: ClearBlue Date:1/8/2013 11:23:13 AM I did the latest update and now I am only getting audio out of 1 speaker again. I seriously want to sue you guys for the time and money I have lost dealing with the problems from this software.
Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!! Reply by: ClearBlue Date:1/8/2013 11:49:35 AM Someone from Sony needs to help me get back to the point where I can play mono files out of both speakers, without this I cannot do work. Get in touch with me ASAP. ClearBlueMusic@gmail.com
Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!! Reply by: SonySQAPete Date:1/8/2013 11:50:31 AM We made some changes to the way that we handled input/output routing in the newest update. Try holding ctrl + shift on launch to reset those settings to defaults, that should purge any saved mappings.
Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!! Reply by: ClearBlue Date:1/8/2013 1:46:20 PM that did absolutely nothing to help the problem... I cannot believe you guys fixed the mono files playback issue with the last update and then messed it up again with the next one.
Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!! Reply by: SonySQAPete Date:1/8/2013 2:16:51 PM The change to cause mono files to play from both stereo channels wasn't reverted or broken. It's still working quite nicely on multiple Macs here in our office. Are you running build 1.0.22.2? When you held ctrl + shift while launching the app, did it display "Application has been reset" in the activity view once the app launched? (It's sometimes helpful to launch from within Finder when doing this.) The problem that you're seeing is due to some other issue - output routing being the first place that I'd check. Did you remap the routing? What are you using as an output device?

Subject:UPDATED NOW BACK TO SQUARE ONE!!!

Posted by: ClearBlue

Date:1/8/2013 11:23:13 AM

I did the latest update and now I am only getting audio out of 1 speaker again. I seriously want to sue you guys for the time and money I have lost dealing with the problems from this software.

Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!!

Reply by: ClearBlue

Date:1/8/2013 11:49:35 AM

Someone from Sony needs to help me get back to the point where I can play mono files out of both speakers, without this I cannot do work. Get in touch with me ASAP. ClearBlueMusic@gmail.com

Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!!

Reply by: SonySQAPete

Date:1/8/2013 11:50:31 AM

We made some changes to the way that we handled input/output routing in the newest update.

Try holding ctrl + shift on launch to reset those settings to defaults, that should purge any saved mappings.

Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!!

Reply by: ClearBlue

Date:1/8/2013 1:46:20 PM

that did absolutely nothing to help the problem...

I cannot believe you guys fixed the mono files playback issue with the last update and then messed it up again with the next one.

Subject:RE: UPDATED NOW BACK TO SQUARE ONE!!!

Reply by: SonySQAPete

Date:1/8/2013 2:16:51 PM

The change to cause mono files to play from both stereo channels wasn't reverted or broken. It's still working quite nicely on multiple Macs here in our office.

Are you running build 1.0.22.2? When you held ctrl + shift while launching the app, did it display "Application has been reset" in the activity view once the app launched? (It's sometimes helpful to launch from within Finder when doing this.)

The problem that you're seeing is due to some other issue - output routing being the first place that I'd check. Did you remap the routing? What are you using as an output device?