Activation - Too many -ACID Product Family - MAGIX Community Forums Archive

Subject:Activation - Too many Posted by: cef Date:12/3/2012 1:22:54 PM I was wondering if a Sony admin in here could help in speeding up a support question i submitted. Acid and Vegas suddenly started giving me a message when it starts up saying "the media library default cannot be loaded". Hitting ok, makes it go away and the program is still usable. But i was gonna a start new project in Acid so i figured i would "fix' it first by doing a re-install. But registration will not take (error -41) due to too many activations. I just needed the count to be reset so i sent the support question (ref 121128-000050) and i have not gotten a response. I downloaded the free trial to Ableton Live 8 and so far whatever i can do in Acid it can do as well - but hate to purchase a new program when Vegas works fine for what i use it for. I have been with Sonic Foundry since Sound Forge 5 and Vegas 3 but didn't have to contend with bad customer service until now. I tried phone support but none of the options apply to my situation. Thank you.
Subject:RE: Activation - Too many Reply by: Geoff_Wood Date:12/3/2012 3:54:30 PM I take it you lodged an online support ticket for more activations . Did you get an acknowledgement ? I've never had a problem with a customer service requests for this - but maybe things have got worse lately.... geoff
Subject:RE: Activation - Too many Reply by: cef Date:12/3/2012 6:23:44 PM hi Geoff. Yes i did fill up an online support form, and no i did not receive an acknowledgment.
Subject:RE: Activation - Too many Reply by: Chienworks Date:12/3/2012 9:18:00 PM The one time i had this issue i called customer support, was talking to someone within a couple minutes, and had it reset a minute later. I'd call again and just take whatever option you get for customer service, then explain your situation to whoever answers.
Subject:RE: Activation - Too many Reply by: cef Date:12/3/2012 9:31:16 PM Thanks guys. They just responded to my email and Acid is back up and running.
Subject:RE: Activation - Too many Reply by: DJ Jayito Date:1/11/2013 4:20:38 PM I am having a similar issue. I couldn't even get an activation code. I am currently waiting for EMAIL support. Hopefully, they can fix this issue. My friend has switch AWAY from acid, but I'm not quite ready to do that, until I see hers in action.
Subject:RE: Activation - Too many Reply by: DJ Jayito Date:1/11/2013 4:24:35 PM Phone support refreshed for me, and I'm good to go.

Subject:Activation - Too many

Posted by: cef

Date:12/3/2012 1:22:54 PM

I was wondering if a Sony admin in here could help in speeding up a support question i submitted. Acid and Vegas suddenly started giving me a message when it starts up saying "the media library default cannot be loaded". Hitting ok, makes it go away and the program is still usable. But i was gonna a start new project in Acid so i figured i would "fix' it first by doing a re-install. But registration will not take (error -41) due to too many activations. I just needed the count to be reset so i sent the support question (ref 121128-000050) and i have not gotten a response. I downloaded the free trial to Ableton Live 8 and so far whatever i can do in Acid it can do as well - but hate to purchase a new program when Vegas works fine for what i use it for. I have been with Sonic Foundry since Sound Forge 5 and Vegas 3 but didn't have to contend with bad customer service until now.
I tried phone support but none of the options apply to my situation. Thank you.