Subject:Invalid Serial Number for Garritan Aria

Posted by: Enilson

Date:11/24/2012 7:07:49 PM

I bought my version of Acid on the Black Friday, but the serial number Sony sent me do not work with garritan aria. Does anybody know how to fix it? I tried to contact the support but had no answer. Does anyoneelse there have the same problem?

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: 519tbarr

Date:11/24/2012 7:24:02 PM

Support is very slow from sony.
Hang tight thats your only option.

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: cohibaman#1

Date:11/27/2012 2:04:17 AM

I am having the same problem, the serial number in the email that they sent me does not work. I even opened an account and registered the serial on the Garritan Aria web site, which gave me a generated image should the number ever be activated and the program launches. I haven't sent a support ticket to Sony yet, but I will. Also I will file a support ticket at the Garritan Aria web site and see if they might be able to help. Report back here if you have any success and I will do the same.

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: Enilson

Date:11/27/2012 2:37:19 PM

I think we did the same. I received the same card from Garritan and nothing happened . During the instalation I noticed that, after the agreement screen, if you unclick the option Soundware (update), it may run. I am not sure, because my copy is not reconizing any of my virtual sinths, but Kit Core. Good Luck

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: cohibaman#1

Date:11/27/2012 7:59:22 PM

I telephoned Sony Support, told them the problem and they emailed me a new serial number which activated the Garritan Aria Player. The Garritan website is going through some updates, according to support, and some serial number are not working. Also you have to set up an account at the Garridtan Aria website and register you serial number and then after that you generate an image which you will save to your desk top, and once the player is open, you copy & paste the image to the player and this will unlock it. Read the PDF manual for installing the Garritan Aria Player and it will explain how to do all of this, plus their are links in it to set up an account. One other thing is to rescan the vst plugins in plugin manager while Acid is open and the player should show up. One more thing is to make sure you install main program before you install the update.
Here is the link to the phone numbers for Sony Support:

http://www.sonycreativesoftware.com/support/contactus.asp

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: the_curtis_man

Date:11/27/2012 10:37:30 PM

I had the same problem with KitCore.

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: Enilson

Date:12/8/2012 1:19:25 PM

Well, after many days waiting, Mr. Travis G., from the customer service provided me with a different serial number and it is running now. Hope you succed too

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: D7K

Date:12/18/2012 7:59:56 PM

I just upgraded from AP4 today, and once I pointed AP7 to the right VST folder, everything worked. Perhaps the have the problems ironed out.

Subject:RE: Invalid Serial Number for Garritan Aria

Reply by: HennyT

Date:12/28/2012 1:49:28 PM

I have the same problem. I reported this with Sony and Garritan. No reply from Sony yet and Garritan told me to ask Sony. I hope to get a reply or a work-around. The player is installed and Acid will find it. The problem is that the invalid serial number prevents the samples for the synths to be installed, so you can't use the player.