Subject:SF Mac doesn't work on my iMac 2011

Posted by: RickDV

Date:10/12/2012 6:03:12 PM

I bought and installed SF Mac. (I'm not a neophyte...I've been using SF Win since V. 2.0) All I get is my normal desktop, the SF icon in the dock and the SF ribbon on top. nothing seems to bring up the workspace.

I had this same problem with the demo before I bought it. Thought it was probably just a demo anomaly.

Where should I look? I tried shutting down and restarting. no luck

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: roblesinge

Date:10/12/2012 7:05:54 PM

They're going to want you to open a support ticket on this. Try that first.

Rob.

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: pwppch

Date:10/12/2012 9:40:42 PM

Are you running Lion or Mountain Lion? Make sure what ever version you have is updated.

Hold down shift and control keys and start Forge. This will reset Forge to its defaults. Does forge start?

Peter

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: RickDV

Date:10/12/2012 10:47:04 PM

running Mtn Lion, 10.8.2 with latest update.

shift/control start does nothing. Program seems to start but no workspace...just icon in dock and ribbon at top.

Tried it on my MacBook Pro 2007 vintage running Mtn Lion and it seems to work fine.

Just did the SF update and still no workspace.

??????

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: RickDV

Date:10/24/2012 10:43:42 PM

Still doesn't work. Reinstalled the OS. Reinstalled SF. No workspace unless I click on "new" and then the workspace lasts for 2 sec and the program crashes. Posted a Support thingy with the crash log etc. It's been 10 days and nada...no answer . Is anyone there? This is very disturbing.

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: pwppch

Date:10/25/2012 7:45:35 AM

We are working on this problem. An update will come soon.

Peter

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: J.

Date:10/26/2012 11:44:17 AM

If you want to try something in the meantime, you can try this. If the app isn't working at all, it's harmless:

1) In Finder, hit Cmd+Shift+G and enter: ~/Library/Preferences
2) Delete all files that start with: com.sony.SonyCreativeSoftware.Sound-Forge-Pro
3) In Finder, hit Cmd+Shift+G and enter: ~/Library/Saved Application State
4) Delete all files that start with: com.sony.SonyCreativeSoftware.Sound-Forge-Pro
5) Empty the Trash
6) Restart Sound Forge

No promises, but it might get you further than you're getting on the machine exhibiting the problem.

J.

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: levijudah

Date:10/28/2012 4:28:22 PM

Subject: RE: SF Mac doesn't work on my iMac 2011
Posted by: SonyPCH
Date: 10/25/2012 9:45:35 AM

We are working on this problem. An update will come soon.

Peter


===================================================
Mr. "Mac" user;

Take it from longtime "PC" customer; Don't hold your breath!"

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: RickDV

Date:11/8/2012 5:22:40 PM

I guess I should feel good since it works on my Macbook Pro but not my iMac. But I feel cheated paying the crossgrade for a buggy program.

so how long do i wait for a solution?

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: Geoff_Wood

Date:11/8/2012 7:48:24 PM

Is your imac compliant with minimum requirements - not mentioned in your System Specs....

geoff

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: RickDV

Date:11/16/2012 11:27:46 PM

Far exceeds the minimum specs.

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: SonySQAPete

Date:11/19/2012 9:00:12 AM

Have you tried the newest build, RickDV? (1.0.21 build 3).

Just to be safe, I'd follow the directions posted above in this thread by J. before running the new build.

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: RickDV

Date:12/5/2012 7:45:51 PM

So why does the software work on my iMac at work and my MacBook Pro but not on my iMac at home? For the umptheenth time what do I need to look for in the set up. Please respond.

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: SonySQAPete

Date:12/6/2012 10:48:20 AM

Have you tried the newest build paired with the directions listed upthread?

That'd be the first thing I'd try.

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: RickDV

Date:12/14/2012 3:24:58 PM

Followed the instructions for deleting files. Installed latest build. Still doesn't work on my iMac.

Other sound programs on the computer: Amadeus Pro, Audacity, Adobe Audition, soundminer mini,
iTunes and Qlab.

Would something in one of these programs inhibit Sound Forge?

Subject:RE: SF Mac doesn't work on my iMac 2011

Reply by: J.

Date:12/18/2012 11:19:23 AM

The other apps should have no effect. Removing all those prefs should have at least gotten the app to come up. If you do indeed have the latest update installed, the file here might have some helpful information in it: ~/Library/Application Support/Sony/Sound ForgePro/1.0/Log_AppLifetime.txt. While you are in there, you can try deleting metrics.xml if it exists.

J.