I created a ticket on the 13th of Aug about an issue with the preview crashing, Ticket 120813-000038. In the ticket, in the original submission, I stated that I had already followed the KB suggestions to improve stability. 5 days later they responded to the ticket and posted as a response a link to the KB article that I stated I followed in the original submission and the ticket was closed without a chance for me to respond. Seriously ? This is the level of support I get from purchasing professional software? Why not leave the ticket open until I can confirm that this works? Also, didn't the tech read the initial submission with the SAME link ?
So, I created ANOTHER ticket (
120829-000052) with the first ticket as a reference on Aug 29th. Today is Sept 13th and I have yet to receive a response from a support tech.
Sony, if you wanted people to pay for support, you should advertise it, not frustrate customers into paying for a response when you offer free options.
So, I created ANOTHER ticket (
120829-000052) with the first ticket as a reference on Aug 29th. Today is Sept 13th and I have yet to receive a response from a support tech.
Sony, if you wanted people to pay for support, you should advertise it, not frustrate customers into paying for a response when you offer free options.