Vegas 11 is CRASH HAPPY

GregO wrote on 3/18/2012, 3:45 AM
Just upgraded from Vegas 9 to 11 because I couldn't even load some new Canon DSLR video on to 9 without it crashing. Other than that... had no problems with 9. Rendered every time ( just about) and I loved it.

(BTW... Desktop uses a 2.67 gigahertz Intel Core i7 920 - 6GB ram - Win 7 - 64bit. With a ATI Radeon HD 4800 GPU)

Anyway... My buddy with the DSLR camera said He upgraded to Vegas Pro 11 and that fixed his problems with editing his DSLR footage. So... since it was a paying project on a tight deadline, I dropped the big bucks to upgrade immediately and have had a massive domino of problems.

First issue: it says that the GPU is not compatible with the GPU accelerator. (Bummer number one... Now I have to drop even more money for new GPU... But still have to get my project done ASAP)

Second issue: Love the new blue titler that comes with 11! BUT... It says my GPU is not compatible with it and may have issues or need new drivers. so I installed the new drivers and at least the new blue titler would now open in Sony Vegas.

Finish the big edit using the great new blue titler affects all over it and then go to render. First time it renders just great, looks great, sounds great. I going to make a few tweaks and try to render again. This time it crashes on me part way through. I try several other times with my client coming the next day to see the final project. Nothing but crash after crash in the middle of rendering.

So then I tried to render it in other formats the next morning (original crashes in Windows media video format) turns out it won't even start to render in other formats. So then I had the bright idea to load Vegas and the new blue titler and my production onto my new laptop to at least have the project rendered once my client arrives (now 2 hours away).
(It's an HP Pavilion dv7-6163cl. Intel Core i7-2670QM Processor 2.20 GHz - With 8GB DDR3 SDRAM. Radeon (tm) hd 6770m GPU.)
Just got it a few months ago... So This thing SHOULD be just screaming along without any problem! Right?

Nope!!! I load up Sony Vegas and open it up. Then I load the new blue titler program and now Sony Vegas crashes immediately when I try to open Vegas and won't even open any project at all. A warning comes up again saying that I may need updated drivers or to upgrade to a newer GPU. Seriously? A newer GPU than December? (Can you tell I'm a little P.O.'d about now?) So I update all the drivers on the laptop… And still Sony Vegas still won't even run when the new blue titler is installed.

So back to the old computer. I have to render it until it crashes... See where the video ended... Render it from there until it crashes... And do that four times to complete the whole 6 1/2 min. video. I patched back together at least to play for the client.

The request a few tweaks which should just take minutes to fix... But NO!!! Crash! Crash! Crash... It renders 19%… Than 37%… Then 8%… Than 64% before crashing. I keep trying and once in a while get a full render... But when I listen back to it… It has all kinds of weird sound anomalies in the middle of the project that randomly show up in some renders and not on others. So… After hours and hours and hours wasted… I finally get one good render to send to the client.

Sorry to vent all of the details... But I'm at my wits end and have no idea what to do for my laptop.

I'm guessing I need a new GPU for my desktop... But… Will that really fix the problem? Obviously I have a new GPU in my laptop and it doesn't like that.

Any suggestions???

Comments

Laurence wrote on 3/18/2012, 9:41 AM
What you need is Vegas 10. That version is good aside from some black frame rendering issues that only affect a minority of people and then only when rendering to specific formats. I use V10 with my native DSLR footage and have zero problems with that combination.
MTuggy wrote on 3/18/2012, 11:33 AM
Yeah, don't spend your money on a new machine with hopes of fixing V11. It's just V11 has a major programming issue somewhere that is causing many of us to crash on our perfectly good systems.

Vegas 10e is quite stable and does what you need it to so. Perhaps SCS will refund you V11 or allow an exchange for V10 instead. That's what I would do.

Mike
deusx wrote on 3/18/2012, 12:27 PM
Makes me wonder if all these reported crashes are related to plug ins like New Blue.

I haven't had a single crash since Vegas 11 came out ( I've never had problems with Vegas in any version ). I don't use any plugins though ( actually I do have spiceMaster thing and sometimes use that ). I use Vegas as a DAW and for editing/cutting video, maybe some basic effects and color correction. Titles, effects or compositing I do in fusion and then import that back into Vegas. Never had any problems with any version of Vegas doing it this way.

These days I use a Panasonic GH2, but older HDV footage imports/plays fine too.
i7-2760QM and nVidia 560m vid.card.
No issues whatsoever.
Grazie wrote on 3/18/2012, 1:08 PM
I think you are onto something.

G

Hulk wrote on 3/18/2012, 5:48 PM
deusx,

Wow! That's absolutely amazing that you haven't had a single crash since Vegas 11 came out. How many hours per day are you editing in Vegas 11?

Absolutely remarkable.

Can we see your system specs?

- Mark
Grazie wrote on 3/18/2012, 6:10 PM
Hulk, I believe deusx is maybe making a valuable point about that not using Plugins has made VP11 stable for him/her. And if this is true, then that certainly points the finger at that.

I'm starting to believe that the virtue of Vegas, doing stuff on the fly, is being put to the test. That, and mixing it up with GPU and OFX is pushing the programmers to solve the issues that many of us are having.

G

Hulk wrote on 3/18/2012, 8:20 PM
Grazie,

I agree 100%. My point is that I believe I have a pretty stable system but I still have my share of Vegas crashes, even with 10e. Not have a single crash for months on end with 11 is quite a feat. I'd love to see his system specs as they'd be a good starting point for many around here I would think.

And you are making a great point about the on the fly nature of Vegas is really being pushed. I did competitive demo for Sony once, and all of the big NLE's had representatives at the event. Vegas could do everything (for the most part) that the other NLE's could do but it would blow people's minds when I would loop a video and drop in effects or make other changes on the fly and Vegas would just keep rolling, with the frame rate getting better with each pass. I also remember that Sony actually shipped me a computer and monitor in a road case to use for the demo. It was rock solid. Anyway that was probably somewhere around version 5 to 8, can't remember exactly.

But besides not having any GPU acceleration we also were NOT dealing with HD temporally compressed video. Just relatively easy to deal with DV. I think that's part of the problem as well. Hopefully Sony can pull back on the reins of big new features for a revision or two and just get this thing solid again.

- Mark
Grazie wrote on 3/19/2012, 3:32 AM
Hopefully Sony can pull back on the reins of big new features for a revision or two and just get this thing solid again.

Nice point Mark.

Now here's the "nice" point, which I and others have mulled over for 4 years: What comes first? The drive for the NEW or establish stability? Or rather, why should one "driver" come before another? What are the company imperative-weightings for these 2, which, on the face of it, appear to be mutually exclusive, targets? Are the engineers and marketers integrated enough to have even this form of communication? Or is the experience of the IT specialists and marketers, here on this Forum, that this is rarely if ever, a happy fruitful marriage? Can/could we envisage a typical day at SCS where the engineers and marketers sit down with each other and share and compare? It would be neat to think so and know. Presently I have no knowledge of these matters.

Until we are privy to this, we are but outsiders looking in. Actually, looking-in assumes we know WHICH window to peer through - and we don't even know that.

G
PeterWright wrote on 3/19/2012, 4:04 AM
Yes good musings Grazie.

I guess the legacy/bane of software producers is to have to keep asking them selves "what can we sell 'em next year?"

Microsoft could have finished with Word ten years ago and it wouldn't have bothered me. I am however appreciative of the way Vegas has kept up with many new demands from the video industry, notably HD, but between the continuum from "new demands" to "flashy extras", there is a safe point I'd prefer Vegas to stay below.

For instance, I still use the original Titler practically all the time - it's fine. I don't mind having some of these visual tricks to pull off occasionally, but never at the expense of stability.
deusx wrote on 3/19/2012, 4:55 AM
I use Vegas mostly as a DAW these days, so I can't say I'm using it all that much for video, but haven't had a single issue so far. I had no issues with previous versions either. I completed one small job ( video work ) with Vegas 11 and I use it for my own experimentation here and there.

Right now I use laptops with i7-2760 QM, nVidia 560m video card, Fireface 800 and RME babyface for audio interfaces. 8GB of RAM on one, 16GB of RAM on the other laptop. They are all Clevo machines http://www.clevo.com.tw/en/products/prodinfo.asp?productid=307. The third,old one went 5 years with one crash that I can remember ( PC, not Vegas ).
ushere wrote on 3/19/2012, 6:43 AM
I guess the legacy/bane of software producers is to have to keep asking them selves "what can we sell 'em next year?"

i will happily buy vegas 12 IF it is just a solid, reliable, crash free version of 11 ;-)

i WONT be buying 12 for ANY new gimmicks - other than perhaps edl i/o.
JJKizak wrote on 3/19/2012, 7:13 AM
You can replace the "Beatles" (programmers) but you will never get the same product again. The chances are 98% that the rock solid stability of Vegas will never return.
JJK
Hulk wrote on 3/19/2012, 10:23 AM
In my opinion the only road to a super stable Vegas is for Sony to take a fresh look at their Beta testing program. I have been a beta tester for a few different video editing programs and the best, most fruitful of these testing periods included a wide range of users with good communication between the beta team leader (and the programmers). On one of these programs we went from a program that would crash just about every time you moved the mouse to a leading edge (feature-wise) and solid application. We had a bug list that was very organized and specific and it was updated by the testers almost daily. Fixed bugs were noted as such and moved to the bottom of the list. The more important ones were at the top of the list. Heck, we even got small changes made to the interface late in the beta it went so well. Eventually I even got direct contact e-mails from the programmers asking me for more specific information or explaining to me why something was not possible.

There are so many extremely smart, literate, and willing Vegas Pro users here that Sony is really missing a huge opportunity by not giving them the ability to take some ownership of this application. The point is you need all types on the beta. Some novice users, intermediate users, and advanced users. Some should be picked for the sheer number of hours they use Vegas, others should be picked for their writing and/or diplomacy skills which I believe it important to keep the beta team on a productive course, and others just because they seem to be able to crash Vegas at will, or because it never crashes for them. The one thing they need to have in common is a love for Vegas and a willingness to donate their time to make it better.

Internal testing can only do so much. And when a closed bunch of beta testers become "your guys" it can turn into a cheer leading session and not an efficient and productive beta run. The risk for Sony is that they are going to have users who will have very difficult problems with their systems, some may be strictly Vegas issues, others may be due to other hardware/software in their rigs. It is a lot of blood, sweat, and tears for the engineers to tackle such a beta effort. But in the end all of those issues much be tackled head on and diagnosed and fixed if possible. Some will be the result of other software/hardware. That's fine. Sony can send a message to that manufacturer with specific information. At that point they done their due diligence for the user.

As for marketing, I'm not sure they fully understand what the "word on the street" would do for sales if they got even 100 people from this forum out there (again) touting what an amazing and solid piece of software Vegas Pro is. I used to be a much bigger advertiser for Vegas when it was that lean, mean, and super stable NLE of years ago. Now I recommend it but not so heartily. It's more of a "you should check out Vegas Pro and see if it works for you" instead of "you MUST download and try the Vegas Pro trial, I'll help you get started with it, it's an AMAZING piece of software and you won't regret it!" The last person I "sold" MovieStudio to was my brother. It's still my first recommendation to friends that want to get into editing but I don't push as hard as I used to for fear of hearing crash stories.

Sony shouldn't be concerned with taking a feature breather with V12. If the Beta program is going well they could add a few features along the way so they could be ironed out quickly in the beta. The biggest and best feature I think most here would agree is the ability to have long crash free editing sessions. And there is nothing wrong with advertising the fact that Vegas has undergone a "rigorous stability enhancing overhaul!" NLE users will understand and appreciate that.

Finally, when a super stable version comes out the previous "not so stable" version is quickly forgotten by users. A lot of bad can be erased quickly with one new version.

- Mark
larry-peter wrote on 3/19/2012, 11:51 AM
Since this is all speculation, I'll toss mine in. I've only been in two beta testing programs, one for a company that invested in major code rewrites with full support of its marketing department to only release when ready and another that layered new upon old code and was pressured to meet annual release dates. Guess which was a satisfying experience and which was a terrible one. One company no longer exists.

I also have not experienced the level of crashing that some have with Vegas 11. It's now the version I'm using for paying work. I have never installed the New Blue titler on my system, and the crashes I have seen all involved multiple instances of OFX plug ins. I will further speculate that many of the problems began with the addition of code for GPU acceleration in rendering in V10 and increased with the addition of preview acceleration in 11. The fact that so many point to version 9 as a fall-back is evidence to me. It was still my favorite editing experience with Vegas. I wonder if somewhere there is a (non-programmer) voice saying, "The new features are working for a lot of users, let's just keep pushing forward and we'll sort it out eventually."
rmack350 wrote on 3/19/2012, 1:22 PM
I haven't banged on 11 a lot but one thing I did test on the Win8 preview was whether my crashing problems with Vegas still existed. Same computer, new fresh hard drive with new fresh OS and Newest build of Vegas but without any other plugins. And no history of other applications (no Vegas 10, no external codec packs, but I did install an adobe suite). And, yes, the crashing of OFX plugin dialogs has gone away. This is on an I5-2500 with 8GB RAM and basic Intel integrated graphics.

What I assume from this is that a super clean system will work. I hadn't yet installed the NB titler, and no virus scanners. Just a very clean win8 OS, VP11-64 b595, and the adobe CS5 production premium suite. I think that Win7-64 would be just the same but haven't gone down that hole yet.

Rob
JJKizak wrote on 3/19/2012, 3:10 PM
I do not understand why an OS has to be clean. If you write foolproof code how can any other code interfere unless hacked? I can see how the third party stuff can be a problem.
JJK
Hulk wrote on 3/19/2012, 3:40 PM
JJKizak,

I'm with you 100% on that. One of the biggest advantage, if not the biggest with x64 OS is the ability to reserve an area of memory for a specific application, no page swapping, no sharing of resources. Just a specific space for Vegas to run. And this is why x32 applications rarely brought down the house (OS) like the old 16 bit OS. And applications are even less likely to crash the OS with a 64bit OS. Sure, calls to other apps outside of Vegas can cause problems but that should be the same with an old install or a fresh one.

I think there are a lot of "dead ends" in the Vegas code. And that is what causes the lock up. Basically you do something to which the program commands run down a black hole. And there is no coming back.

- Mark
Marc S wrote on 3/19/2012, 4:31 PM
I'm curious what everyone's dynamic ram preview is set to?

I've stayed away from Vegas 11 because of my experience with the early days of Vegas 10 but one thing thing I noticed though on a recent large project in Vegas 10 was that high dynamic ram preview made Vegas crash like crazy. I dropped it to 256 and it works fine now.
Hulk wrote on 3/19/2012, 7:37 PM
Vegas Pro 10e. 16GB RAM total, dynamic preview sweet spot performance-wise for me seems to be about 1500MB.

I'm not getting many crashes in 10e but of course they do seem to come at bad times. Perhaps I'll back it down to 1000MB.
Marc S wrote on 3/19/2012, 7:46 PM
I have 12 GB on my system.
TheRhino wrote on 3/19/2012, 8:32 PM
I have a 6-core 980X. With 10e Vegas uses 100% of the CPU during renders. However, with 9e and 11.595 it only reaches about 60% rendering the exact same project using the exact same render settings. Anyone know why this is so?

I have tried different RAM settings & thread settings but the max I get is about 60% which almost doubles my render times. With 9e I can render-out two projects in the background while I am editing another. I never get black frames and 9e rarely crashes. However, with 10e and 11.595 I sometimes get black frames (regardless of what I do...) but if I have two Vegas windows open it gets even worse.

After spending a week using Vegas 11.595 I found that I do not like the new interface for accessing FX. It takes me longer to do color correction because of the new layout and smaller sliders.

Workstation C with $600 USD of upgrades in April, 2021
--$360 11700K @ 5.0ghz
--$200 ASRock W480 Creator (onboard 10G net, TB3, etc.)
Borrowed from my 9900K until prices drop:
--32GB of G.Skill DDR4 3200 ($100 on Black Friday...)
Reused from same Tower Case that housed the Xeon:
--Used VEGA 56 GPU ($200 on eBay before mining craze...)
--Noctua Cooler, 750W PSU, OS SSD, LSI RAID Controller, SATAs, etc.

Performs VERY close to my overclocked 9900K (below), but at stock settings with no tweaking...

Workstation D with $1,350 USD of upgrades in April, 2019
--$500 9900K @ 5.0ghz
--$140 Corsair H150i liquid cooling with 360mm radiator (3 fans)
--$200 open box Asus Z390 WS (PLX chip manages 4/5 PCIe slots)
--$160 32GB of G.Skill DDR4 3000 (added another 32GB later...)
--$350 refurbished, but like-new Radeon Vega 64 LQ (liquid cooled)

Renders Vegas11 "Red Car Test" (AMD VCE) in 13s when clocked at 4.9 ghz
(note: BOTH onboard Intel & Vega64 show utilization during QSV & VCE renders...)

Source Video1 = 4TB RAID0--(2) 2TB M.2 on motherboard in RAID0
Source Video2 = 4TB RAID0--(2) 2TB M.2 (1) via U.2 adapter & (1) on separate PCIe card
Target Video1 = 32TB RAID0--(4) 8TB SATA hot-swap drives on PCIe RAID card with backups elsewhere

10G Network using used $30 Mellanox2 Adapters & Qnap QSW-M408-2C 10G Switch
Copy of Work Files, Source & Output Video, OS Images on QNAP 653b NAS with (6) 14TB WD RED
Blackmagic Decklink PCie card for capturing from tape, etc.
(2) internal BR Burners connected via USB 3.0 to SATA adapters
Old Cooler Master CM Stacker ATX case with (13) 5.25" front drive-bays holds & cools everything.

Workstations A & B are the 2 remaining 6-core 4.0ghz Xeon 5660 or I7 980x on Asus P6T6 motherboards.

$999 Walmart Evoo 17 Laptop with I7-9750H 6-core CPU, RTX 2060, (2) M.2 bays & (1) SSD bay...

GregO wrote on 3/20/2012, 1:17 PM
I see what y'all are saying. To be honest... I'm no IT professional and I'm certainly not interested in paying good money to waste my time being THEIR beta tester. I've used Sony Vegas for 6 years and upgraded about every other version (7,9,11)... and sold several other producers on their product because of it's intuitive and relatively simple nature.
That's obviously becoming less and less true as they throw this garbage out with soooo many problems and glitches. People pay me good money for my services and I do this as a career... so to pay Sony and have them expect me to dump hours and hours of my time navigating their lack of planning and testing is obviously bass ackwards.
They also went to the stupid concept of hiding a bunch of the tools that used to be in plain sight and forcing me to play hide and seek and cost me countless additional clicks of the mouse to do that same old tasks that used to be automatic and simple. (like hiding the "center" tool in the cookie cutter... and also forcing me to click an "animate button" just to be able to make timeline movement changes that used to just be there.)

Now I'm trying to work with 11 and they want me to pay them even more money just to be able to talk to someone and get it fixed in a timely manor... or play patty-cake back and forth with their "support" department as they waste more of my time on wild goose - hunt and peck - back and forth attempts to see what's wrong with THEIR software.

AAAArrrrggghhhh!!!
rmack350 wrote on 3/20/2012, 1:30 PM
I do not understand why an OS has to be clean.

It doesn't. The problem I was pursuing was the crashing of all OFX filter dialogs after one or two FX adjustments. It happens on one computer using VP11 and VP10. Doesn't happen when I uninstall both and then reinstall only VP10. And doesn't happen on another system. My assumption is that there's some sort of errant file or library or configuration related to Vegas that I can't get at and can't quite remove from the system.

It *seems* like a fresh virgin install of the OS and then Vegas might have solved it, but since I've only tried Win8 I can't be sure.

Rob
DGarrison wrote on 3/24/2012, 1:49 AM
I can agree that 11 is very crash happy to the point where I am ready to go back to 10 along with calling tech support to complain!!

I am running a brand new system and I crash on this system about every hour which is bad when you have to get a project out right away. So I have to use my old system running 8 because it has a hard time with 10!! Plus I miss the network render feature which I need because I can have up to 5 projects stacked up in one day!

Here is my crash report:

Problem Description
Application Name: Vegas Pro
Application Version: Version 11.0 (Build 595) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\Sony\Vegas Pro 11.0\Video Hardware Drivers\Monitor3D.dll
Fault Address: 0x000000002F7B205B
Fault Offset: 0x000000000000205B

Fault Process Details
Process Path: C:\Program Files\Sony\Vegas Pro 11.0\vegas110.exe
Process Version: Version 11.0 (Build 595) 64-bit
Process Description: Vegas Pro
Process Image Date: 2012-02-24 (Fri Feb 24) 14:13:12