Subject:Acid Pro 7e Crash

Posted by: jcasko

Date:1/2/2012 2:30:14 PM

About every 10th time that I right-click in a track header area, Acid Pro 7 crashes with a lengthy dump that mentions access violations. Never had any problems with ACID Pro 6 on the same machine (32 bit VISTA, Quad Core). When I un-install and re-install ACID, it works OK for a while and then crashes again. I sent screen dumps on Dec 8 to Sony Support but still no answer. I've been reinstalling ACID once a week just to keep working. It also crashes if I insert a video sequence. If anyone has any ideas, it would be greatly appreciated.
I also have Vegas and Sound Forge which work with no problems.

Subject:RE: Acid Pro 7e Crash

Reply by: Iacobus

Date:1/2/2012 2:47:25 PM

Trying to repro but cannot seem to do so. (Using a 64-bit Vista machine.) Try and give exact repro steps.

What video card are you using? Have you updated its drivers at all?

Iacobus

Subject:RE: Acid Pro 7e Crash

Reply by: jcasko

Date:1/3/2012 9:05:52 PM

mD,

I pasted my system parameters and ACID error dump at the end of this reply. After the crash, I also get an alert that says:
“.\portable\RewireDLL.cpp(3544): VERIFY failure”
; however, I'm am not using any rewire functions at all.

The problem can arise with something as simple as dragging a stock ACID drum loop onto a track. If I then right click on the track header area (for example to add another track), the crash happens as soon as I click the mouse.

Note that I am using two video displays. The crash happens on either display or if ACID is dragged across both displays.

I have the latest video drivers.

I use a Presonus Firestudio Project for recording. The crash has happened with or without the the Presonus active.
Regards,
John

***** My System Parameters are *********
Machine name: JCASKO-VISTA
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: GM5632E
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 3324MB RAM
Page File: 1681MB used, 5161MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

Video Card name: ATI Radeon HD 4600 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9490)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9490&SUBSYS_43101545&REV_00
Display Memory: 2424 MB
Dedicated Memory: 1017 MB
Shared Memory: 1406 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Gateway FHX2300
Driver Name: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.17.0010.1052 (English)
DDI Version: 10.1
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 10/27/2010 03:55:24, 547328 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D7D0-11CF-E972-1A63BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9490
SubSys ID: 0x43101545
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
**********************************************
**** ACID DUMP AFTER THE CRASH FOLLOWS **********
ACID Pro 7.0
Version 7.0e (Build 713)
Exception 0xC0000005 (access violation) READ:0x00000000 IP:0x0049EF8E
In Module 'acid70.exe' at Address 0x00400000 + 0x0009EF8E
Thread: GUI ID=0x3248 Stack=0x0012E000-0x00130000
Registers:
EAX=00000000 CS=001b EIP=0049ef8e EFLGS=00210246
EBX=00000008 SS=0023 ESP=0012e964 EBP=023a9a10
ECX=02365900 DS=0023 ESI=00000000 FS=003b
EDX=00000001 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
0049EF8E: 8B 16 8B 4A 0C 68 04 01 ...J.h..
0049EF96: 00 00 8D 84 24 84 02 00 ......
Stack Dump:
0012E964: 023A9A10 02310000 + 99A10
0012E968: 006B1895 00400000 + 2B1895 (acid70.exe)
0012E96C: 00000004
0012E970: 023A9A10 02310000 + 99A10
0012E974: 02384C50 02310000 + 74C50
0012E978: 00BF17CB 00400000 + 7F17CB (acid70.exe)
0012E97C: 00BF17CB 00400000 + 7F17CB (acid70.exe)
0012E980: 00BF17CB 00400000 + 7F17CB (acid70.exe)
0012E984: 0012EA30 00030000 + FEA30
0012E988: 00000000
0012E98C: 00000001
0012E990: 02384C50 02310000 + 74C50
0012E994: 00000000
0012E998: 0000002A
0012E99C: 00000000
0012E9A0: 0000002A
> 0012E9A8: 00400000 00400000 + 0 (acid70.exe)
0012E9AC: 00000000
0012E9B0: 00000000
0012E9B4: 00000000
0012E9B8: FFFFFFFF
> 0012E9D0: 006B1895 00400000 + 2B1895 (acid70.exe)
- - -
0012FFF0: 00000000
0012FFF4: 008539CD 00400000 + 4539CD (acid70.exe)
0012FFF8: 7FFDF000 7FFDF000 + 0

Subject:RE: Acid Pro 7e Crash

Reply by: Iacobus

Date:1/4/2012 1:11:29 PM

Could there be anything interfering with ACID somehow? The only time I've seen an error message like this is when a funky plug-in or VSTi makes ACID go kablooey.

Subject:RE: Acid Pro 7e Crash

Reply by: jcasko

Date:1/4/2012 3:30:30 PM

The only plugins I have are those that came bundled with ACID. The only thing I haven't tried is to download a fresh copy form Sony and reinstall again.

Subject:RE: Acid Pro 7e Crash

Reply by: Iacobus

Date:1/5/2012 12:47:10 PM

Try also uninstalling/reinstalling anything related as well, like video card drivers and audio interface drivers.

Subject:RE: Acid Pro 7e Crash

Reply by: jcasko

Date:1/5/2012 4:23:47 PM

mD,

I downloaded a fresh ACID installation. So far, I've used it 4 times without crashing. As far as reinstalling other drivers, I have VEGAS, Sound Forge, Photoshop, four 3-D animation programs, two 2-D animation programs, Turbo CAD, software development environments for 3 different languages, motion capture, and a number of other high-end programs. The only program that crashes is ACID Pro 7 so I am reluctant to mess with something as fundamental as video drivers.

I really hate to revert back to ACID 6 or to learn something new like Reaper because I like how the Sony products all work together and they are all relatively easy to use. However, the constant crashes make it impossible to get anything done.

I appreciate your suggestions.

Regards,
John

Subject:RE: Acid Pro 7e Crash

Reply by: jcasko

Date:1/9/2012 12:13:54 AM

mD,
After downloading the fresh install from Sony, the previously reported crashes seem to have gone away (no crashes this week). However, I decided to revert back to ACID 6 for now while I look at other options. ACID 7 also bogs down and stops working when scoring video sequences larger than 16Meg!!! The same sequences work OK in ACID 6.

Subject:RE: Acid Pro 7e Crash

Reply by: Iacobus

Date:1/9/2012 2:16:56 PM

"ACID 7 also bogs down and stops working when scoring video sequences larger than 16Meg!!!"

For the video track? What format is it? I typically use large MP4s (2+ GB) without any problems.

Subject:RE: Acid Pro 7e Crash

Reply by: gtrmaniam

Date:4/5/2012 4:24:13 PM

tried to load a 10 gig avi file to acid 7 (first build)... windows xp / 2 gig ram/ no page file...is this why? Presonus Firestudios x's 2 ...
immediately crashes to the desk top...converted to smaller file... ran ok...
do I need the page files for this intensive work?

Subject:RE: Acid Pro 7e Crash

Reply by: Iacobus

Date:4/5/2012 5:15:29 PM

Could be the case though I thought video tracks playback from the hard drive? (Don't know for sure.)

I wouldn't work with a pristine video file or anything like that since the video track is there for reference purposes anyway.

Subject:RE: Acid Pro 7e Crash

Reply by: b.complex

Date:4/6/2012 8:06:07 AM

Just a thought, as I have had a few errors at times as well.

I have a Presonus Firebox.

1.Make sure you have the latest drivers for your Presonus device. Also make sure that you have the right drivers selected in your audio prferences (ASIO is my choice )and that the project audio settings and everything match the audio device settings.

2. Make sure you have plenty of Virtual Memory set aside in your system settings. I find that no matter how much RAM I have, ACID likes large virtual memory paging sizes. This may help your issue with the video problem.

.02