Subject:Bonus software with Acid 7 install issue

Posted by: sidecut

Date:3/30/2012 9:26:08 PM

Hi Guys:

WIth Acid 7 you received an NI amp Combo, Garritan library, Kit Core and Isotope programs. I had a system crash and have been reinstalling but I cannot get past any of the serial numbers. I have my Acid 7 registration info and my serial number which is matched to my computer via my online account. I purcahsed this via Sony online and there are no additional content serial numbers. The NI service center never connects. Any ideas?

Subject:RE: Bonus software with Acid 7 install issue

Reply by: b.complex

Date:3/31/2012 7:28:35 AM

Those programs had their own serial numbers included on a separate card included with ACID. Find the card.

Subject:RE: Bonus software with Acid 7 install issue

Reply by: sidecut

Date:3/31/2012 9:31:01 AM

Thanks for the reply. I purchased this online and receive an email with an authorization code which I went to the Sony website to my account to register and receive an ACID 7 serial number but nothing else. The bonus software is in my account to DL but there are no serial numbers or docs. I don't remember how I installed this previously. I have all my paperwork, emails etc from Acid 6 and the the 7 DL but there are no authorizations for this stuff.

Subject:RE: Bonus software with Acid 7 install issue

Reply by: sodbuster-ca

Date:3/31/2012 2:31:35 PM

"...I don't remember how I installed this previously. I have all my paperwork, emails etc from Acid 6 and the the 7 DL but there are no authorizations for this stuff.

sidecut"

I purchased AP7 as a download just as you did. Sony sent me an email with the five (5) required Serial Numbers:

1) ACID Pro 7 Competitive Upgrade
2) Garritan Aria for ACID Pro Player
3) ACID Pro Effects Rack, powered by iZotope
4) Submersible Music KitCore Drums
5) Native Instruments Guitar Combos Bundle

Lately, most of my music software purchases have been "Download-only" so I normally gather all the emails and downloadable material (purchase receipts, manuals, S/N's, Installers, data files, loops, etc.) and put them on a DVD for safe keeping.

If you didn't save those emails, you should be able to obtain the missing S/N's from Customer Service. I suggest you submit a Support Ticket.

Subject:RE: Bonus software with Acid 7 install issue

Reply by: sidecut

Date:3/31/2012 2:53:09 PM

Thanks guys...I dug around some more and although the number were not in an email they were on a card that I found! Thanks again

Subject:RE: Bonus software with Acid 7 install issue

Reply by: sodbuster-ca

Date:3/31/2012 3:34:29 PM

"...I dug around some more and although the number were not in an email they were on a card that I found! Thanks again

So you purchased a "Retail Box" via on-line purchase order instead of a "Download-Only" on-line purchase.

Had I known that, I wouldn't have wasted my time trying to help you. b.complex had the answer for you in the second post.

Your original post was not clear regarding all of the details of your particular circumstance. It helps if you lay out all the details up front.