What is Sony's typical response time to DVDA/Vegas issues? I submitted an issue to them 8 days ago. They gave me an auto-response, and posted the issue on their support site, but there has been no human intervention since.
It's been a while since I sent in a ticket but if memory serves me correct, I read somewhere on those auto responses that if you don't answer within 24 hours to confirm you still have the issue, then it gets cancelled
For the record though.... of the times I have had to submit... they have responded within 48 hours.
I've contacted Sony Support a couple of times. They send an autogenerated email pronto to let you know your question is logged. After that it takes 2-3 weeks to get a response. But the response is a bit confusing as you must click on the link in their email to view their response on the Sony support page. At first I didn't realize this and thought they simply sent me another auto-generated response. But I did indeed get specific responses to my questions although it took several weeks.
I found that reference also, although I didn't really understand it.
I'll have to check about Media Manager. Do I want it off or on?
Vegas and DVDA have no difficulty making DVD's; I've made dozens over the years from various home movies. On my first try with Blu-ray, though, I get the error you cited.
IT may be a windows problem, but the drive is a year old and hasn't been explicitly updated during that time. Of course, it's a Win 7 machine that updates itself regularly. The machine and drive have no problem reading and writing blu-ray using Nero.
I'm failing with DVDA during a Blu-ray prep phase, not the disc burning phase. It seems to happen while DVDA is preparing the menu, not the content. The content, previously prepared in Vegas, seems to be fine and DVDA seems content not to re-compress it. I simply don't know why all the heavy lifting in Vegas is fine, but the lift lifting in DVDA Blu-ray prep leads to this failure.
Do you have non selected items (in the menu) set for anything other than "transparent"? This is legal on DVD.... but not Blu Ray.
I've also had some issues in the past with DVDa writing the menu as AVC. These days I set the project for MPEG2 and have DVDa write the menu as such. Don't worry about your AVC clips. They will still go onto the disks as AVC without being re-compressed. Your disk will simply end up as MPEG2 on the menu and AVC on the main clips.
Any company that doesn't respond within 24 hours needs to rename their product "________ Amateur". That would knock out most, if not all of the pro level editing apps.
Having said that, if rely on Vegas to complete projects on time, then you may want to consider one of their paid support options. Yeah, I know - it's doesn't seem right to pay a company when it's likely a bug in their software. But consider it a cost of doing business and move on.
If you need to get a project done, I don't recommend fooling around with their unpaid support team. I've been on board with Vegas since version 4 and have only had to contact support once. The experience was terrible. I clearly stated the issue, listed the fixes that I had already tried, and the result. What I got back was a suggestion to try a fix that was on my "already tried this" list. This went on a couple more times until I just gave up.
Posted by: Guy S.; Date: 7/27/2011 7:58:21 AM
Any company that doesn't respond within 24 hours needs to rename their product "________ Amateur". That would knock out most, if not all of the pro level editing apps.
That statement reminds me of something I read on an Audio forum a long time ago.. "One should question the PRO-ness of gear (software) that advertises that it's PRO. (;
drmathprog, I feel your pain. I posted a problem on the Sony Support site 12 days ago and have not heard a word back from them. I wonder what the heck is going on????