Subject:Sound Forge crashing is quite irritating

Posted by: RTVOK

Date:6/5/2011 3:26:12 AM

Hello,

Sound Forge keeps crashing every day with NO specified error. It only says "exception occurred" and that's it. Can someone PLEASE define me what's this mean:

Sony Sound Forge 9.0
Version 9.0e (Build 441)
Exception 0xC0000005 (access violation) READ:0x2DBC9C0 IP:0x7814500A
In Module 'MSVCR80.dll' at Address 0x78130000 + 0x1500A
Thread: ProgMan ID=0x664 Stack=0x1EDE000-0x1EE0000
Registers:
EAX=02dbda0b CS=001b EIP=7814500a EFLGS=00010216
EBX=00000000 SS=0023 ESP=01edea70 EBP=01edea78
ECX=00000412 DS=0023 ESI=02dbc9c0 FS=003b
EDX=00000003 ES=0023 EDI=02cb8018 GS=0000
Bytes at CS:EIP:
7814500A: F3 A5 FF 24 95 24 51 14 ...: 78 90 8B C7 BA 03 00 00 x.......
Stack Dump:
01EDEA70: 01662008 01570000 + F2008
01EDEA74: 01EDFAE0 01DE0000 + FFAE0
01EDEA78: 01EDFAE0 01DE0000 + FFAE0
01EDEA7C: 3414327A 34130000 + 1327A (mp3plug2.dll)
01EDEA80: 02CB8018 02B10000 + 1A8018
01EDEA84: 02DBC9C0 02B10000 + 2AC9C0
01EDEA88: 0000104B
01EDEA8C: 00203968 00140000 + C3968
01EDEA90: 00000000
01EDEA94: 3413A0A1 34130000 + A0A1 (mp3plug2.dll)
01EDEA98: 01EDFAE0 01DE0000 + FFAE0
01EDEA9C: 01662008 01570000 + F2008
01EDEAA0: 00203968 00140000 + C3968
01EDEAA4: 0165AC98 01570000 + EAC98
01EDEAA8: 027886D8 026C0000 + C86D8
01EDEAAC: 0165AC98 01570000 + EAC98
> 01EDEF30: 7C936D2B 7C900000 + 36D2B (ntdll.dll)
> 01EDEF34: 7C936D80 7C900000 + 36D80 (ntdll.dll)
> 01EDEFEC: 7C90E920 7C900000 + E920 (ntdll.dll)
> 01EDEFF0: 7C936D88 7C900000 + 36D88 (ntdll.dll)
> 01EDEFF8: 7C936D80 7C900000 + 36D80 (ntdll.dll)
> 01EDEFFC: 7C9101DB 7C900000 + 101DB (ntdll.dll)
> 01EDF128: 7C910435 7C900000 + 10435 (ntdll.dll)
> 01EDF12C: 7C91043E 7C900000 + 1043E (ntdll.dll)
> 01EDF140: 7C9142B9 7C900000 + 142B9 (ntdll.dll)
> 01EDF148: 7C901000 7C900000 + 1000 (ntdll.dll)
> 01EDF158: 7C90E920 7C900000 + E920 (ntdll.dll)
> 01EDF15C: 7C910460 7C900000 + 10460 (ntdll.dll)
> 01EDF160: 7C980620 7C900000 + 80620 (ntdll.dll)
> 01EDF164: 7C913F92 7C900000 + 13F92 (ntdll.dll)
> 01EDF168: 7C913F85 7C900000 + 13F85 (ntdll.dll)
> 01EDF178: 7C910323 7C900000 + 10323 (ntdll.dll)
> 01EDF180: 00400000 00400000 + 0 (Forge90.exe)
> 01EDF184: 7C80B7A4 7C800000 + B7A4 (kernel32.dll)
01EDF188: 01EDFC24 01DE0000 + FFC24
> 01EDF18C: 7C80B7B9 7C800000 + B7B9 (kernel32.dll)
01EDF190: 01EDF29A 01DE0000 + FF29A
> 01EDF198: 005E005C 00400000 + 1E005C (Forge90.exe)
01EDF19C: 01EDF8C0 01DE0000 + FF8C0
01EDF1A0: 00000000
01EDF1A4: 00000000
01EDF1A8: 0000002E
> 01EDF1F0: 7C910435 7C900000 + 10435 (ntdll.dll)
> 01EDF1F4: 7C91043E 7C900000 + 1043E (ntdll.dll)
> 01EDF208: 7C90E920 7C900000 + E920 (ntdll.dll)
> 01EDF218: 7C914152 7C900000 + 14152 (ntdll.dll)
> 01EDF224: 7C910460 7C900000 + 10460 (ntdll.dll)
> 01EDF228: 7C980620 7C900000 + 80620 (ntdll.dll)
> 01EDF22C: 7C914217 7C900000 + 14217 (ntdll.dll)
> 01EDF230: 7C9141DF 7C900000 + 141DF (ntdll.dll)
> 01EDF23C: 7C831F63 7C800000 + 31F63 (kernel32.dll)
> 01EDF258: 7C913FAC 7C900000 + 13FAC (ntdll.dll)
> 01EDF284: 005E005C 00400000 + 1E005C (Forge90.exe)
01EDF288: 01EDF8C0 01DE0000 + FF8C0
01EDF28C: 00000000
01EDF290: 01EDF29C 01DE0000 + FF29C
01EDF294: 00206C68 00140000 + C6C68
> 01EDF29C: 003A0045 00370000 + 30045 (frgplugs.dll)
> 01EDF2A0: 0050005C 00400000 + 10005C (Forge90.exe)
> 01EDF2A4: 006C006F 00400000 + 2C006F (Forge90.exe)
- - -
01EDFFF0: 00000000
01EDFFF4: 004354F0 00400000 + 354F0 (Forge90.exe)
01EDFFF8: 006AE678 00400000 + 2AE678 (Forge90.exe)
01EDFFFC: 00000000



and



Sony Sound Forge 9.0
Version 9.0e (Build 441)
Exception 0xC0000005 (access violation) READ:0x11 IP:0x32C56524
In Module 'forgek.dll' at Address 0x32C50000 + 0x6524
Thread: GUI ID=0x7B0 Stack=0x12F000-0x130000
Registers:
EAX=00000005 CS=001b EIP=32c56524 EFLGS=00010206
EBX=00000000 SS=0023 ESP=0012fb54 EBP=00140178
ECX=00000002 DS=0023 ESI=00140180 FS=003b
EDX=00000000 ES=0023 EDI=0012fbb8 GS=0000
Bytes at CS:EIP:
32C56524: 8B 48 0C E8 74 CE 00 00 .H..t...
32C5652C: C2 04 00 CC 8B 44 24 04 .....D
Stack Dump:
0012FB54: 32C8A519 32C50000 + 3A519 (forgek.dll)
0012FB58: 00000005
0012FB5C: 00140178 00140000 + 178
0012FB60: 004CAF2A 00400000 + CAF2A (Forge90.exe)
0012FB64: 00140180 00140000 + 180
0012FB68: 00000000
0012FB6C: 0012FBB8 00030000 + FFBB8
0012FB70: 0012FBB0 00030000 + FFBB0
0012FB74: 0044B17A 00400000 + 4B17A (Forge90.exe)
0012FB78: 00140178 00140000 + 178
0012FB7C: 0012FBB8 00030000 + FFBB8
0012FB80: 00000000
0012FB84: 0020C280 00140000 + CC280
0012FB88: 02DDCFA8 02B10000 + 2CCFA8
0012FB8C: 00000004
0012FB90: 005169E8 00400000 + 1169E8 (Forge90.exe)
> 0012FBA0: 006C0330 00400000 + 2C0330 (Forge90.exe)
0012FBA4: 00000000
0012FBA8: 00000004
0012FBAC: 0012FC54 00030000 + FFC54
0012FBB0: 00000002
> 0012FCCC: 005A0263 00400000 + 1A0263 (Forge90.exe)
0012FCD0: 02DDCFA8 02B10000 + 2CCFA8
0012FCD4: 00000005
0012FCD8: 00000000
0012FCDC: 00000000
> 0012FCF0: 005A0321 00400000 + 1A0321 (Forge90.exe)
- - -
0012FFF0: 00000000
0012FFF4: 00000000
0012FFF8: 006051BB 00400000 + 2051BB (Forge90.exe)
0012FFFC: 00000000

I've been pissed off when all my work has been simply deleted when this error occurs. It's happening while saving a lot of files, when a lot of files is open and i edit one of them, when i press "play clipboard" button (it's only happen once) and so on.... Please someone tell me what's wrong.

Thanks, Vladimir.

Subject:RE: Sound Forge crashing is quite irritating

Reply by: roblesinge

Date:6/5/2011 11:35:53 AM

You've listed no system information at all. What OS are you using? What are the specs of your computer? What audio interface are you using? There may be an answer that coincides with your hardware or OS.

Rob.

Subject:RE: Sound Forge crashing is quite irritating

Reply by: RTVOK

Date:6/7/2011 9:06:46 AM

Hey Rob,

specs are:

Windows XP Pro
SP 3
AMD Athlon 64 x2 dual 4000+
2.11GHz, 2.00GB of RAM

sound card is soundMax Integrated Digital DH Audio

I was googling around and i can't find any update for sound forge 9.0. Is there any?
According to this error log, i assume that problem is "mp3plug2.dll" but i don't know how to solve it because we have two copies of SF 9.0 and both have same problem.

Thanks.

Subject:RE: Sound Forge crashing is quite irritating

Reply by: Geoff_Wood

Date:6/7/2011 1:43:25 PM

Certainly looks like something wrong there. Have you installed an external version of the same encoder I wonder ?

What did Tech Support say when you logged all this here:
[link]http://www.sonycreativesoftware.com/support/technicalsupport.asp

4 x SF9 updates here:
[link]http://www.sonycreativesoftware.com/download/updates/soundforgefamily

geoff

Subject:RE: Sound Forge crashing is quite irritating

Reply by: RTVOK

Date:6/9/2011 5:22:09 AM

Thank you Geoff,

but i dislike that Sony's knowledge base is focused on Vegas :(

Subject:RE: Sound Forge crashing is quite irritating

Reply by: Geoff_Wood

Date:6/9/2011 6:23:17 PM

You get past the KnowledgeBase prompts and log the problem directly by the form that comes available after the KB bits..

geoff

Subject:RE: Sound Forge crashing is quite irritating

Reply by: musicvid10

Date:6/9/2011 8:27:13 PM

Your crash is possibly due to a video driver problem.
There may be more than one version of MSVCR80.dll floating around your system, and the one Sound Forge needs may have been replaced or gone wonky.

The steps I would take in order are:
1) Create a system restore point or backup
2) Reinstall video card drivers with the latest version
3) Reinstall DirectX if necessary
4) Reinstall Sound Forge if necessary
5) Try a different video card if all else fails

That being said, I don't recall ever having a crash or blue screen with Sound Forge, and my ownership history goes back to Sound Forge XP 4.5, twelve years ago (I still have the installation disc, it was a great program).

Subject:RE: Sound Forge crashing is quite irritating

Reply by: RTVOK

Date:6/12/2011 3:18:35 AM

yaaa, good old versions :D

thanks for your advice, i've reinstalled SF, well, actually i've installed, thanks to Geoff, an updated version 9 and for now it's working. I just wonder if it will crash again...

Subject:RE: Sound Forge crashing is quite irritating

Reply by: rraud

Date:6/12/2011 2:02:20 PM

Save your work more often. I leaned that the hard way.
I've experienced occasional lock-ups of SF since v8, however I don't recall any version of SF crashing the OS. I've been a 'user' since 4.5 also.

Subject:RE: Sound Forge crashing is quite irritating

Reply by: kryten

Date:6/12/2011 8:26:37 PM

And I *still* use 4.5 on Windows 7 64-bit, along with CDA 4. No issues at all.

Subject:RE: Sound Forge crashing is quite irritating

Reply by: RTVOK

Date:6/13/2011 5:53:38 AM

@rraud,

it's crashing during the saving process :)

it's OK saving project more often, i must get use to it. Well, it's not crashing since reinstall but we must be more careful now.