Subject:Support Plan Experience?

Posted by: Jephyr

Date:3/24/2011 4:29:02 PM

Hi,

I'm having a problem I detailed in another thread:

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?MessageID=749920&Replies=10

I'm in a bit of a hurry to resolve the issue because I have a large project that has to be compoleted by April 1, 2011.

I'm still hopeful to find a solution here and have been poking around on other sites as well.

But since time is of the essence I'm wondering if anyone has has experience with purchasing a support plan?

I'm considering buying the 60 day phone support plan.

I have some limited technical ability but am thinking having someone to walk me through a solution would be helpful...especially if I have to get into a clean install and do some reistry editing etc. I hate to screw up my new computer! : /

Anyway I'm interested in hearing if anyone else has bought a support plan and what your experinece was like.

Thanks in advance,

Jephyr

Subject:RE: Support Plan Experience?

Reply by: Jephyr

Date:3/25/2011 12:26:33 PM

The great news is that Peter (SonyPCH) resolved my question in the other thread so it looks like I won't be needing to spend any $$ on a plan!

Thanks again Peter!

Subject:RE: Support Plan Experience?

Reply by: pwppch

Date:3/25/2011 6:59:05 PM

FWIW:

The information I provided you is in our knowledge base.

Peter