Subject:SF Audio Studio 10.0 Install Failed!

Posted by: PHubaut

Date:3/10/2011 7:25:59 AM

Have just purchased the Vegas Movie Studio HD Platinium suite including the SF Audio Studio 10. All components install fine on my computer Windows 7, Intel i7 (Acer Aspire 8943G).
Error occurs, I think, in installation of sub-component WMFDist11-WindowsXP-X86-ENU.exe.
Error is (sorry in French):
Nom de l’application défaillante msiexec.exe, version : 5.0.7600.16385, horodatage : 0x4a5bc3e6
Nom du module défaillant : ADVAPI32.dll, version : 6.1.7600.16385, horodatage : 0x4a5bd97e
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0004f76f
ID du processus défaillant : 0x1b3c
Heure de début de l’application défaillante : 0x01cbd4559e8727c5
Chemin d’accès de l’application défaillante : C:\Windows\SysWOW64\msiexec.exe
Chemin d’accès du module défaillant: C:\Windows\syswow64\ADVAPI32.dll

Posted support request on Support desk but no answer now since 02/24/2011 01:23 PM

Anyone an idea?

Subject:RE: SF Audio Studio 10.0 Install Failed!

Reply by: jbolley

Date:3/10/2011 11:06:13 AM

Sony used to help with install/registration problems for free on the phone, I don't know if they still do...
US 1.800.577.6642
France 0805540331 9:00 a.m. to 5:00 p.m. CST, Monday through Friday

My online tech inquires have been answered in no less than 28 days.

Jesse