Sticky,
I just finished reading your comments under the matter of using respect while here on the forum and I highly agree. I for one have used it as a place of going 'south' on a few small occassions and regret having done that. I am sincerely sorry.
However, where can a concerned user express frustration over a released product that has simply failed its expectations, and get a reply? Granted, I am one user among millions perhaps, but it is obvious to me that I am not the only one. This forum seems to be the best place to reach out assuming that folks at Vegas are paying attention to the complaints as well as to the compliments.
I use another software company, Cakewalk Sonar X1, of which I am informed frequently of updates and problems that are noted problems and also when an update will SOON be released. At present, there doesn't seem to be any communication at all from the folks at Vegas as to what may be going on with the V10 issues... and there are a lot of them.
Frankly, there are occassions where some new user will ask about V10 and whether it would be a good upgrade. In fairness to them I would reply and say "No, not at this time." Would that be a wrong thing to do? Integrity and honesty do far more for a company than a new package with a list of bells and whistles that sometimes do not work. Shutting the window where we can share, calmly, our concerns and wishes, as well as express to Sony the problems we are having is a necessary 'evil' at your end. You have to be willing to hear both sides.
Yes, I agree we should not use the forum as a place of Vegas bashing; hear, hear! Again, my sincere apologies for the times I personally have made snide remarks. But respectively, we need a place that we can tell Sony are honest opinions and be sure that we are being heard; and hear back from you!
As I can hear the frustration in your comments regarding this issue, I think it is fair to say that there will be some frustration heard in comments made about failed products. But I for one will certainly be kinder in the future when requesting help over problems I cannot resolve.
Sincerely,
Frogger
PS: Just so it is clear, I LOVE VEGAS and do see it as supreme in its field. Vegas 9x is working wonderfully for me at present and getting the work I do done.
I just finished reading your comments under the matter of using respect while here on the forum and I highly agree. I for one have used it as a place of going 'south' on a few small occassions and regret having done that. I am sincerely sorry.
However, where can a concerned user express frustration over a released product that has simply failed its expectations, and get a reply? Granted, I am one user among millions perhaps, but it is obvious to me that I am not the only one. This forum seems to be the best place to reach out assuming that folks at Vegas are paying attention to the complaints as well as to the compliments.
I use another software company, Cakewalk Sonar X1, of which I am informed frequently of updates and problems that are noted problems and also when an update will SOON be released. At present, there doesn't seem to be any communication at all from the folks at Vegas as to what may be going on with the V10 issues... and there are a lot of them.
Frankly, there are occassions where some new user will ask about V10 and whether it would be a good upgrade. In fairness to them I would reply and say "No, not at this time." Would that be a wrong thing to do? Integrity and honesty do far more for a company than a new package with a list of bells and whistles that sometimes do not work. Shutting the window where we can share, calmly, our concerns and wishes, as well as express to Sony the problems we are having is a necessary 'evil' at your end. You have to be willing to hear both sides.
Yes, I agree we should not use the forum as a place of Vegas bashing; hear, hear! Again, my sincere apologies for the times I personally have made snide remarks. But respectively, we need a place that we can tell Sony are honest opinions and be sure that we are being heard; and hear back from you!
As I can hear the frustration in your comments regarding this issue, I think it is fair to say that there will be some frustration heard in comments made about failed products. But I for one will certainly be kinder in the future when requesting help over problems I cannot resolve.
Sincerely,
Frogger
PS: Just so it is clear, I LOVE VEGAS and do see it as supreme in its field. Vegas 9x is working wonderfully for me at present and getting the work I do done.