ACID and SF XP Help files don't work -ACID Product Family

Subject:ACID and SF XP Help files don't work Posted by: RocketSled Date:6/25/2001 9:32:18 PM I can't seem to get the Help (from the menu) to come up in either product. I have reinstalled, with no results. I have also been in contact with Nate from tech support, but haven't had any fix. Has anyone had this problem? Fixed it? vince
Subject:RE: ACID and SF XP Help files don't work Reply by: Ted_H Date:6/26/2001 9:51:29 AM Find these folders on your hard drive: C:\Program Files\Sonic Foundry\Shared Plug-ins\Help Files C:\Program Files\Sonic Foundry\Help Files Right click on the folder, select properties, and then click advanced. Now look for the check box that says "For fast servicing, allow Index Servicing to index this folder" and place a check in the box. This will fix the problem. Ted
Subject:RE: ACID and SF XP Help files don't work Reply by: RocketSled Date:6/26/2001 12:43:59 PM Ted: Thanks...but I have 2 issues. #1--I can't find this folder: C:\Program Files\Sonic Foundry\Shared Plug-ins\Help Files (the other one I have - C:\Program Files\Sonic Foundry\Help Files) #2--I do not have the Advanced option, only General and Sharing. I am using Win 98 SE. (Right click on the folder, select properties, and then click advanced. Now look for the check box that says "For fast servicing, allow Index Servicing to index this folder" and place a check in the box. This will fix the problem.) Vince
Subject:RE: ACID and SF XP Help files don't work Reply by: SonyKevin Date:6/29/2001 9:41:47 AM Vince-- Apologies for the problems you're having. I guess the Help files won't do you any good if you can't get to them. :) I'll be sending you a registry patch (.reg file) by e-mail that should tell ACID and Forge where to look for their Help files. To help us reproduce the problem, could you please reply to the following? (1) Did you have any other Foundry apps installed before ACID 3 and Sound Forge XP Studio 5? (2) How did you install? From a CD or from downloaded versions? (3) In what order did you install the apps? Thank you, and I apologize for any inconvenience, Kevin
Subject:RE: ACID and SF XP Help files don't work Reply by: Ted_H Date:6/29/2001 10:12:14 AM Okay, I wasn't sure if you were using Windows 2000 or not. In case Kevin's reg file does not do the trick, you should be able to fix this by going to: C:\Program Files\Sonic Foundry Setup In the Acid 3.0 folder, find Acid.cab and open it. Look for Acid.hlp and Acid.chm and move them into: C:\Program Files\Sonic Foundry\Help Files In the Sound Forge XP Studio 5 folder (also in C:\Program Files\Sonic Foundry Setup) find Forge.cab and open it. Find Forge.chm and Forge.hlp and place these into the "Help Files" folder also. This will fix the problem in Windows 98. Ted

Subject:ACID and SF XP Help files don't work

Posted by: RocketSled

Date:6/25/2001 9:32:18 PM

I can't seem to get the Help (from the menu) to come up in either product. I have reinstalled, with no results. I have also been in contact with Nate from tech support, but haven't had any fix.

Has anyone had this problem? Fixed it?

vince

Subject:RE: ACID and SF XP Help files don't work

Reply by: Ted_H

Date:6/26/2001 9:51:29 AM

Find these folders on your hard drive:

C:\Program Files\Sonic Foundry\Shared Plug-ins\Help Files

C:\Program Files\Sonic Foundry\Help Files

Right click on the folder, select properties, and then click advanced. Now look for the check box that says "For fast servicing, allow Index Servicing to index this folder" and place a check in the box. This will fix the problem.

Ted

Subject:RE: ACID and SF XP Help files don't work

Reply by: RocketSled

Date:6/26/2001 12:43:59 PM

Ted:
Thanks...but I have 2 issues.
#1--I can't find this folder: C:\Program Files\Sonic Foundry\Shared Plug-ins\Help Files

(the other one I have - C:\Program Files\Sonic Foundry\Help Files)

#2--I do not have the Advanced option, only General and Sharing. I am using Win 98 SE.

(Right click on the folder, select properties, and then click advanced. Now look for the check box that
says "For fast servicing, allow Index Servicing to index this folder" and place a check in the box. This will
fix the problem.)

Vince

Subject:RE: ACID and SF XP Help files don't work

Reply by: SonyKevin

Date:6/29/2001 9:41:47 AM

Vince--

Apologies for the problems you're having. I guess the Help files won't do you any good if you can't get to them. :)

I'll be sending you a registry patch (.reg file) by e-mail that should tell ACID and Forge where to look for their Help files.

To help us reproduce the problem, could you please reply to the following?

(1) Did you have any other Foundry apps installed before ACID 3 and Sound Forge XP Studio 5?

(2) How did you install? From a CD or from downloaded versions?

(3) In what order did you install the apps?

Thank you, and I apologize for any inconvenience,
Kevin

Subject:RE: ACID and SF XP Help files don't work

Reply by: Ted_H

Date:6/29/2001 10:12:14 AM

Okay, I wasn't sure if you were using Windows 2000 or not. In case Kevin's reg file does not do the trick, you should be able to fix this by going to:

C:\Program Files\Sonic Foundry Setup

In the Acid 3.0 folder, find Acid.cab and open it. Look for Acid.hlp and Acid.chm and move them into:

C:\Program Files\Sonic Foundry\Help Files

In the Sound Forge XP Studio 5 folder (also in C:\Program Files\Sonic Foundry Setup) find Forge.cab and open it. Find Forge.chm and Forge.hlp and place these into the "Help Files" folder also. This will fix the problem in Windows 98.

Ted