Help Contacting Sony on Registration Problem -Sound Forge - PC

Subject:Help Contacting Sony on Registration Problem Posted by: Fredv Date:5/30/2010 2:47:36 PM I apologize for posting here, but I can't find where to contact Sony electronically, and after being on hold twice this past week, I thought I would try here. Does anyone have an e-mail address for a supervisor or someone in authority at Sony's support? Someone other than a regular customer service person. I recently changed computers, and everything reinstalled correctly except for one program. Each time I try to register the program it's telling me the number is incorrect, yet a friend of mine, and I, have hand entered the number multiple times, even trying to replace Zero with letter-O, but no luck. I'm really frustrated how Sony has built up a wall to defend themselves from legitimate customer service questions. If anyone would have an e-mail address I would be grateful so I can get back in business again. I've been down for several weeks.
Subject:RE: Help Contacting Sony on Registration Problem Reply by: ChristoC Date:5/30/2010 4:47:56 PM At the top of the page you are now viewing there's a link called "My Account" - therein you can do lots of useful things - fairly self explanatory - use 'Technical Support' link to get assistance. Here's a direct link: http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/ask.php
Subject:RE: Help Contacting Sony on Registration Problem Reply by: rraud Date:5/31/2010 9:01:13 AM Copy and paste your SF serial number from 'My Account' > 'My Software' > from the above SCS header menu. If you still get the same install error, I would call 'Customer Service' (not tech support) for this type of serial number issue.
Subject:RE: Help Contacting Sony on Registration Problem Reply by: Fredv Date:5/31/2010 10:46:25 AM Part of the problem is the Pull Down they have for products. One of my products, "Batch", does not have an entry in the pull down. Should I just put in my Sound Forge information and then say, "this is not for Sound Forge, but for Batch"? When I did that a week ago I didn't get any reply, which I assumed someone at Sony just tossed it out. :(
Subject:RE: Help Contacting Sony on Registration Problem Reply by: Steven Myers Date:5/31/2010 11:19:09 AM I don't have a Batch, but I do have a listing for Batch Converter. Notice that at the bottom of the My Softwre page, there's a section called Missing Products. You might want to try that. Steve f/k/a tididit
Subject:RE: Help Contacting Sony on Registration Problem Reply by: Geoff_Wood Date:5/31/2010 9:27:17 PM Do note that after you may think you have 'sent' the support request, there is an additional page with FAQ type suggestions, and another button at the very bottom you have to click to actually lodge the request. geoff Message last edited on5/31/2010 9:27:36 PM byGeoff_Wood.
Subject:RE: Help Contacting Sony on Registration Problem Reply by: rraud Date:6/1/2010 7:55:13 AM I also have a separate serial number listed for Batch Converter 5.0. Sound Forge and Batch Converter are separate app.s, and although BC was included with SF, the serial numbers are not interchangeable. Again, for serial number type issues, I would call Customer Service ( NOT tech. support ) on the phone. In my experience they have been very friendly and accommodating.

Subject:Help Contacting Sony on Registration Problem

Posted by: Fredv

Date:5/30/2010 2:47:36 PM

I apologize for posting here, but I can't find where to contact Sony electronically, and after being on hold twice this past week, I thought I would try here.

Does anyone have an e-mail address for a supervisor or someone in authority at Sony's support? Someone other than a regular customer service person.

I recently changed computers, and everything reinstalled correctly except for one program. Each time I try to register the program it's telling me the number is incorrect, yet a friend of mine, and I, have hand entered the number multiple times, even trying to replace Zero with letter-O, but no luck.

I'm really frustrated how Sony has built up a wall to defend themselves from legitimate customer service questions. If anyone would have an e-mail address I would be grateful so I can get back in business again. I've been down for several weeks.