Subject:Sound Forge 4.5 Free MP3 Plug in problem!

Posted by: semert

Date:3/28/2001 12:22:17 AM

Hi all,

I know that most of you are talking SF5, but I just bought
it and not knowing that the batch converter doeas not work
yet so I am back to 4.5 for now...
But I have a problem and I never get a response from tech
support via email. Mine came with a sheet with the serial
number for the MP3 plug in, but when I use it I am told
that the number has expired.. Yet it is supposed to be
free and unlimited...

Known bug?

Stephen

Subject:RE: Sound Forge 4.5 Free MP3 Plug in problem!

Reply by: htk

Date:3/28/2001 2:57:20 AM

Hi,
you have to use the old key (or reg-file) with the old(SF4)
mp3 plug-in, it is completely different from the mp3 plugin
that comes with SF5.

There's no extra key or reg-file for the new SF5 mp3-plugin
it is part of the SF5.

Subject:RE: Sound Forge 4.5 Free MP3 Plug in problem!

Reply by: semert

Date:3/28/2001 6:32:12 PM

That is what my problem is with...
I removed SF5 because it is useless to me without batch
conversion and SF4.5 is useless because the code for the
unlimited use mp3 plug in gives me the expired message...

I have Emailed tech support 3 time since January and they
never respond even though I am supposed to have 90 days
free technical support from first contact....

Anybody ever get them to respond?

Subject:RE: Sound Forge 4.5 Free MP3 Plug in problem!

Reply by: htk

Date:3/29/2001 1:56:19 AM

yep,i see, that has been a problem for me too, the first
time after i installed the public preview of SF5 and the
second time after i installed the Gold Version.
Messed up plug-in entries for the new plug-ins and problems
with the old/new mp3-plug-in.
What i've learned from it, you have to un-install SF5 first,
then you must uninstall SF4.5, plus all plug-ins, like
Noise-Reduction,CDA and the MP3-Plugin(it is a separate
entry under Start/Control/Software). After this, remove all
folder from your drives starting with Sonic Foundry or
Sound Forge. You may also want to delete the entry for
Sonic Foundry from the Registry HKEY_Local_Machine\Software.
Reboot and re-install SF4.5 which will re-install the old
mp3-plugin.
It should work now fine with your code or reg-file.

Subject:RE: Sound Forge 4.5 Free MP3 Plug in problem!

Reply by: semert

Date:3/30/2001 11:15:08 PM

Problem Solved!!

Nancy in tech support got with me and explained how to get
around what I was seeing. If anyone else runs into this
feel free to contact me at semert@highwaymp3.com and I will
try to walk you through it...

Thaks Nancy!

Stephen