Subject:mouse not accurate in SF9

Posted by: rmetal

Date:8/1/2009 11:49:34 PM

Just bought SF9 and Acid 7....my cursor does not move correctly or accurately in SF9 ....it won't let me move it in very small increments....it works fine in Acid 7....I have looked into options of disabling snapping etc...nothing has helped....I do have my mouse through a kvm switch..it is a usb wireless mouse though I doubt that is effecting it as it works fine in Acid 7...also I tried to register both of these with my serials that I just purchased and they won't take...so at the moment these are demo versions...any idea as to why my serial won't take? my computer is not on the internet...I am considering going back to SF 8 any thoughts on that? I haven't seen major differences yet....
thanks
rm
windows xp pentium dual 2.5 4 gigs ram

Subject:RE: mouse not accurate in SF9

Reply by: jackn2mpu

Date:8/2/2009 5:25:19 AM

Your mouse - is it a MS or the Logitech moues? I have the Logitech one and they say that nearby wirless or cordless phones will mess with the signal. The one I have uses a USB dongle as well, but it's directly connected to the computer. This is on my net surfing machine - my daw uses a corded mouse. No reason to use a wireless mouse. In your case you compound problems by running through a kvm switch - any real reason why? To sort your problems and just as a trial, dump the kvm switch and connect everything directly to your daw computer.

Also mouse tracking, even the laser (non-ball) mice, depend on a good mousing surface. I have tried different mouse pads and there are some that will really mess with the tracking. Ordinarily I'd use my mice without a pad, but I dislike scratching up the surface underneath on the desk(s).

As to the serial numbers, they may be case- sensitive. Also don't confuse zeroes with the letter O. You'd be amazed how many people make that mistake. Some fonts don't make it any easier to distinguish between the two - it'd be easier if software companies would use a font that has the slash through the character to indicate a zero.

Jack

Subject:RE: mouse not accurate in SF9

Reply by: Chienworks

Date:8/2/2009 5:43:17 AM

Better yet is to avoid the confusing characters. When i generate passwords, serial numbers, and activation keys i avoid O 0 I l 1 S 5 B 8 (quick, tell me which of those was the capital i and which was the lower case L in any sans-serif font). There are plenty of other characters available without using those. But, alas, i don't write the serial/activation software for Sony.

rmetal, are you using the 'register from another computer' method? What's happening when you try it?

Subject:RE: mouse not accurate in SF9

Reply by: rmetal

Date:8/2/2009 5:19:02 PM

I got the serials to work....the mouse is logitech...I tried it without the kvm switch....I use a kvm so I can keep my music computer off the internet and use a second computer to go online and use the same key mouse and video...connecting it direct did not fix the problem....the mouse is fine on acid 7, it moves accurately and with the slightest mouse movement....with sf9 it seem it is snapping even though I choose in preferences not to...there are some new choices with snap etc...am I missing something there?....when I move the mouse the pointer (looks like a letter "I") moves but when I click it the selection will not move unless I go a further distance from the first point...so it is really hard to get your pointer where you want to be when you are doing something that requires precision...have used SF since version 4 so I know this is not normal
thanks for the input
RM

Subject:RE: mouse not accurate in SF9

Reply by: rraud

Date:8/3/2009 7:44:20 AM

when I click it the selection will not move unless I go a further distance from the first point.
"Snap to Zero Crossing" enabled perhaps. In Options menu.

Subject:RE: mouse not accurate in SF9

Reply by: rmetal

Date:8/3/2009 9:21:01 AM

it is the same whether zero snapping is enabled or not (zero snapping seems to have no effect also tried with and without disable auto snapping below a 1:4 ratio)....to clarify, the points are not snapping (unless by "not" moving that means they are snapping...the original points do not snap) they are not moving....I will select a point....then if I want to move the point a small amount with my mouse when I click the new spot (which is shown by the cursor looks like a letter "I") the point will not move to it...if I move a little farther it from the original point it will move.....what I found now was that if I double click the new point it will select the whole track (turns dark) I click again and it will move to my new spot even if it is very tiny move.....
mouse works perfect in acid 7
thanks for the input
RM

Subject:RE: mouse not accurate in SF9

Reply by: ForumAdmin

Date:8/4/2009 7:18:38 AM

Since you mention "points", are you zoomed below 1:1?

Being a file editor, the cursor must lie on a valid sample position in Forge (rather than just an arbitrary time in a DAW or NLE such as ACID). If you click in between two samples, the cursor will drop to the closest one. This behavior is by design.

J.

Subject:RE: mouse not accurate in SF9

Reply by: rmetal

Date:8/4/2009 12:46:57 PM

the problem is there at moderate zoom levels (above 1:1)...what is a "valid sample position"?...I am trying to edit stereo or mono wave files...the problem is there at any level of zoom....like I said I have used sound forge since version 4 and never encountered this problem....are you saying this is new to version 9? I would think I am moving to valid points because as I explained...if I double click the whole track will be selected and turn dark...then if I click again it will go to that spot...it just won't go to it when I click it one time.....makes editing much slower for me....
I am running out of options other than going back to SF8 and seeing if that works I do not have a copy of that software anymore....but did purchase it and have a valid serial...can I get a download of SF8 from Sony still?
thanks,
RM

Subject:RE: mouse not accurate in SF9

Reply by: rraud

Date:8/4/2009 1:06:08 PM

Download and install the SF-8d under "Updates". You will need the serial code # to initialize and re-register. Both versions can normally coexist w/o issue.
As for your dilemma, I do not recall this behavior ever being an issue. Let us know what transpires.
Cheers, Rick

Subject:RE: mouse not accurate in SF9

Reply by: rmetal

Date:8/4/2009 6:55:49 PM

I have downloaded SF8 and the mouse works fine....it still does not work correctly in
SF9..... I will see if I can get the money back that I spent on upgrading to SF9
Thanks
RM

Subject:RE: mouse not accurate in SF9

Reply by: Geoff_Wood

Date:8/4/2009 9:07:22 PM

Seems a bit drastic and unlikely to get a refund, especially given that the problem appears to be unique to something in your setup !

And did you log the problem at the proper place:
http://www.sonycreativesoftware.com/support/technicalsupport.asp

OK, you've said that all Snapping is 'off'.

Have you got 'Quantise To Frames" selected by any chance ?

geoff

Subject:RE: mouse not accurate in SF9

Reply by: rmetal

Date:8/4/2009 11:10:35 PM

it is unique to SF9...my mouse works fine in acid 7 and SF8
I cannot find a "quantise to frames" option...where is that?
I have gone through every option on the program....
it may "seem" drastic but if you have projects to work on
and the program is holding you up...my best option right
now is to us SF8
I will post this to the tech support...
thanks
RM

Subject:RE: mouse not accurate in SF9

Reply by: Geoff_Wood

Date:8/5/2009 4:27:39 PM

Ooops , was thinking of Vegas !

So, you've turned off all snapping on the Options menu; Grid, Zero-crossings, Markers, and selected the Disable auto-snapping below 1:4 zoom rations" in Options|Peferences|Editing ?

If so , then there may well be a bug that affect your system. Did you try an alternative mouse ?

geoff

Subject:RE: mouse not accurate in SF9

Reply by: rmetal

Date:8/18/2009 3:21:46 PM

been using sf8 without issue...tech support has been emailed about the problem
thanks
rm