Subject:SF5 won't extract from CD

Posted by: HalD

Date:2/24/2001 1:14:53 AM

Hi; In the "extract from CD" dialog it correctly shows my
Pioneer DVD104, but will not show any tracks. Judging by
the DVD activity light, SF is trying to read the drive but
nothing shows in the tracks window. The drive works
perfectly with everything else (UltraPlayer, MS
Mediaplayer, PowerDVD etc.) so I know the drive is working
correctly.
Any ideas what to check?
TIA
HalD

Subject:RE: SF5 won't extract from CD

Reply by: htk

Date:2/24/2001 2:35:06 AM

Hi, the same is true for me, it does show both Drives, a
Lite-On CDROM LTN403 and a Plextor CD-R PX-W8432T but no
tracks.
What OS are you running, W2000 i guess.
BTW,if i choose CREATE CD i get a NO Device.

Sent an email 2 days ago to SF Support for the NO Device,
had not tested extraction before, got a usesless response
yesterday.
Are you able to use....with other pgm's? Of course
check that you are using the latest firmware? Of course
Check for 16-bit(DOS) device-drivers. W2000

Subject:RE: SF5 won't extract from CD

Reply by: HalD

Date:2/24/2001 11:11:18 AM

Right - neither the extract CD or Create CD works. I would
bet this is an SF5 bug. I use Win2k. No reply from tech
support yet - I would imagine they are swamped, with a
bunch of the same problems.
Hal D

Subject:RE: SF5 won't extract from CD

Reply by: sreams

Date:2/24/2001 11:41:50 AM

Are you guys using VIA chipsets? If so, using the VIA
busmaster drivers in Win2K can create this problem. The MS
drivers in Win2K work just fine with the ATA100 hotfix (if
you have an ATA100 controller).

-S

Subject:RE: SF5 won't extract from CD

Reply by: HalD

Date:2/24/2001 2:19:40 PM

I'm using an Asus CUSL2C that has the Intel815e chipset. No
problems with CD use - except for SF5

Subject:RE: SF5 won't extract from CD

Reply by: htk

Date:2/24/2001 2:48:46 PM

Neither do i have a VIA-Chipset in my box.
It's a Siemens D1127 Motherboard with an Intel820-Chipset

Subject:RE: SF5 won't extract from CD

Reply by: HalD

Date:2/24/2001 3:21:52 PM

I FOUND the answer to the problem: TA DA!
It's the Intel UltraATA 100 support drivers!
Win2k cannot support the Intel 810/815/815e chipsets with
out the Intel driver upgrade. Unfortunatly the older (mine
were 10/2/2000)drivers report the drives (ALL OF THEM -
hard drives and CD drives) as SCSI when they are not. This
confuses all kinds of software that access CD drives. The
answer was simple - go to the Intel ATA driver download
page,
http://support.intel.com/support/chipsets/storagedrivers/ult
raATA/tti010.htm
and download and install betaata2_enu.exe
This solved the problem of no access in 4 programs.
Cheers
HalD