By all means give us a clue as Dave said. Plenty of us here willing to do what we can to help.
At the same time escalate this though Broadcast, there are people there who know what a customer and a deadline is.
Heck Mikey, after spending that kind of money you should have a few peoples mobile and home numbers.

Bob.

"Sorry I am frustrated I never had any issue with Sony before this. That is why I purchased all the Sony stuff."

So I'm not the only one. This is one more example that we're aware of--the tip of the iceberg. How many will it take to get customer support fixed?

well, I've always experience sony support like this but....

you use SUPPORT - TECH SUPPORT - send us your technical support question?

That's always worked for me. they keep track of all your questions/answers in the "My Stuff" tab. Very nice. They don't always reply promptly (or at all) to what you submit, but the submission feature works flawlessly.

Thanks for the support. I did post my problem the day before but no one has responed. I have 7 Dell T7400 running Vista Ultimate 64 all with 64GB ram each, Dual Quads each. When I import the native file from the EX3 the audio is choppy but not on the waveform. I have a computer at home with 12Gb ram and i7 940 and the same OS the SAME FILE is great. I have downloaded a codec pack from sharky 007 but it did not fix it. Any ideas? Could the audio card not be able to play this codec?

you use SUPPORT - TECH SUPPORT - send us your technical support question?

Thats the problem I could not get that page to work. When I called back the person would not listen to me that I could not post a question to them. The page asked me to register and when I did, it told me my email address is already in use with them. Do I have to get a new email address every time I have a question? Do I have to register as a new user everytime I need support? The person at Sony told me they will email me something so I can open a case. Thats my mission today. Maybe I am spoiled but when I purchase professional products from other vendors at the station they treat me with great customer support. This makes or brakes my choice of who to buy from. I can not be tried up for days trying to get support. This not my hobby but my profession.

If you already have a support account, then there is no need to create a new one by entering your email address in the "Register" field. Simply enter your User ID/email address and your password to log in. If you do not know or remember your password, click the "I forgot my password" link. You will be sent an email with information on how to log in.

Once you have logged in and entered your question, hit "Continue..."

Now, this is where some people close the page, thinking their question has been submitted. IT HAS NOT. You must click the button "Finish Submitting Question" on the next page, below the Knowledgebase suggestions. This is an attempt to direct some of the many inquiries to the resources that are available in our Knowledgebase.

I hope this helps.

Mike, I just clicked on the link that HappyFriar posted and it came up as me being already logged in without asking me to register.
Since you still seem to be having problems though, try the Web Site Support page and see if they can help.

Mike

I think I know the issue. You can have a different e-mail for the forums & one for the support. I did @ one time. I lost all the support questions under the e-mail I could no longer access. Ends up the e-mail I wanted to use was the backup but nothing's normally sent there, and I couldn't use it for a new account because it was already used in a support account as a backup... And that was the time Sony removed the direct e-mail for support. I forget what I did (asked for help on the forums, sent to a different SCS division, not sure) but they got it straightened out & now it works fine for me.

If you never updated the support & forum e-mail to be the same when they changed systems you will not be able to log in to support unless you use your separate support e-mail & password. For the longest time, until I took care of it, I could click on "my support" and have it connected to my forum account, but if I used the link I provided I'd have a completely DIFFERENT account.

INFACT, I just tested, and under my current forum e-mail I have one set of support questions, under my old e-mail I have a different set. :D Want to know the kicker? Both accounts have been used in the past two years. :D

"I have 7 Dell T7400 running Vista Ultimate 64 all with 64GB ram each" Mike, I.m just guessing about the T7400 but I have had audio hardware and audio codec issues similar. An updated codec fixed the problem usually, but I also had to replace the audio card too. Also, if the audio "hard" interrupt is disable, you can experience a lag in segments being played, but there a dozen other causes too.

Sounds like all the T7400s were brought at the same time, so I would talk to Dell for sure about it also.

Here is the scoop. I needed to use all uppercase letters on my login email. I do not have to in the forms section. I was told that support is different than regular website and sometimes there are issues. Sony was nice and I figured out the problem when they loged in with my email address all caps. I am now in the process with them to figure this out. WOW all that because of upper and lower case issues on log in. OK lets move foward. Sony is being very nice and is on top of the issue with fast response back to me. I am thinking something with the audio card but not sure.

CUSTOMER (not tech) support problem: I pre-ordered V9 on the first day it was available. Got an email back a week later saying the wrong price ($199) had been shown when I placed order, but correct price ($184..) would be charged.

I never received an email when V9 was available giving me the serial numbers. The wrong-price email had a "reply to" address, so I used it to ask for serial numbers; 3 times. No response. So I went to support webpage and clicked on customer support > orders/preorders, or some such. I filled out the form, gave it a title like "serial numbers needed for V9" and filled in the rest of the blanks except for serial number. When I tried to submit the form, it gave an error prompt saying that I MUST provide the serial number. ??!

After another hour or so on the customer-support webpage looking for a form that didn't require a serial number, I gave up and called Sony. She found my preorder and sent an email. The email wanted me to log in. I logged in using my usual log-in name and password. No dice. After another X amount of time, I noticed a pair of words at the bottom of her email: Password: Password. So I logged in again but this time I used "password" as the password, and finally was able to get my serial numbers.

Total time over several weeks, probably more than 2 hours. Grrrr