Sorry to hear that guy...

But I gotta say that Sony has one of the most liberal licensing policies I have ever seen so the question that pops into my mind is... what are you doing wrong?

Vegas 9 should be coming out soon. If you upgrade, then I think that your activation count will reset. That should solve your problem.

There's no need to wait for the next version.
Make a phone call to customer support tomorrow explaining why you had so many activations and, as long as it's a valid reason, they'll give you a new number.

Mike

Do a live on line chat with a sony rep and they will issue you a activation code, just takes a couple of minutes...make sure you have your serial number available....did it the other day when I did a new install for my new build...

on the registeration page: here

knowledge base tells you what to do: here

I lost a one of my biggest clients today because I
could not get the software that I had payed for back up
and running.

After I type in the serial number that should be the end of
it. I souldn't need to get on the net or try to get someone on
the phone. Period!!!!

I under stand that people that have complained in this forum
have been banned. So be it.

Terry

"After I type in the serial number that should be the end of

Is that all you're complaining about???

Geez... you need to try Adobe products. My heart goes into my throat every time I have to re-register Audition. EVERY SINGLE TIME I have to pick up the phone and call. I feel like I'm being interrogated on the phone. My mistake was setting it up for a dual boot system on the same machine..... it counts as 2 separate registrations.

"I under stand that people that have complained in this forum

And this here is just plain untrue. You have to do an AWFUL LOT to get banned from this forum.

You want to talk about banning... go to the Avid forums. I got suspended (the first time) for 30 days just for disagreeing with a moderator over a power supply voltage. The second time I got suspended was when I called Liquid a "waste of time". The third and final time was when I simply stated "Vegas beats the pants off of Liquid"

And talk about moderation! 5 moderators on just the liquid forum alone....one of them on quite the power trip.

No.... you got it pretty good here.

I lost a one of my biggest clients today because I could not get the software that I had payed for back up and running.

Not making sure everything was up and running properly long before this big client came in was because...?

How many times have you asked for a new activation number before this happened?

Mike

another thread i read where i won't get the time back... :) ... activation and re-activation is a piece of cake... oh no i may have to pick up a phone...

"How many times have you asked for a new activation number before this happened?"

And you shouldn't even really have to do this. Because of my Adobe Audition registration nightmares, I keep disk images. If I have problems I just roll back to a fresh brand new install that was imaged when I first installed. It's very rare that I have to re-register anything anymore.

The obvious question is, why are you registering so many times?

Usually you will only get this message on the eleventh registration attempt for a SMS software title, so either you are a compulsive uninstall / install type, or you are installing it on far more computers than allowed under the TOS, or you are using a cracked version, or some cracker somehow has your serial number and is distributing it. None of these scenarios implicate Sony as being personally unfair to you.

The one theory I do not believe is that you are somehow being singled out by Sony, and since this is not a widely reported problem, suggest you be a little diplomatic when you contact Sony.

Not only will I never again buy anything from sony, I

Why does this sound so familiar?

Rob

Haaa. Funny.
I was looking for that earlier today because i KNEW I has seen it before!

Why does this sound so familiar?

I'm glad I wasn't drinking anything when I read this or it would've ended up getting sprayed all over my monitor :-)

Mike

Many software firms require registration for activation, so this isn't peculiar to Sony. Yesterday I had to reinstall Vegas Pro on my editing machine and today I did an install on my laptop. Both times I did so online and it was very quick and pain free. Generally I don't have my editing system connected and have performed "activate from another machine" --- slower but also painless.

The only real way to resolve this is during business hours with a live chat:

Hopefully this link will work:

http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/chat.php?p_sid=KB53wIuj&p_accessibility=0&p_redirect=&p_lva=1499

"After I type in the serial number that should be the end of
it."

Why? If you have reinstalled on the same machine OR after rebuilds then you/I/we may have used up all the serials, or you have a problem with the IT on your machine/s. Asking for new serials it's how SONY keeps track. Don't you see it?

"I souldn't need to get on the net or try to get someone on
the phone. Period!!!!"

No, not "period", because this is a way you can get your life sorted out. I don't see how this is causal on your previous statement. Phone and get your work back on track. Stop winging!! You did this back then - stop it!

"I under stand that people that have complained in this forum
have been banned."

No not true!! I've complained - and I haven't been banned? So stop with the crying "Wolf"! You did it back then . . you have had clients since - yes?

"So be it."

No no no! - Not so - with the "so be it!!" attitude. How about now being clear and calm and get what you want - in a straight way. You have been happy and obviously made money from this software before, and now why, in all that is is BINARY, jack it in 'cos of your present AND UNDERSTANDABLE frustrations, with which I can sympathise - we ALL can.

Just get back to work and get your clients rolling in again - "You can do it!"

"No more Sony" - how about no more whinging?? OK, whinge, and I'll listen and I may just support you - but now, get what you want!

Cheers

Grazie

Here I sit with an entire Adobe MC CS4 that I can't open because I had to change a hard drive for the third time...And adobe support in India can't find my serial number but can find my original authorization. Someone in the US has to authorize my account so the people in India can re-authorize my new hard drive which may fail again...It's been 6 days without CS4. So...I'm temporarily using an old CS2 AE.
It's not just Sony trying to protect their software.

I suspect the real problem here might be that Support is not available 24/7.
I that's indeed the case this does need to be addressed.
I realise a bum on a seat 24/7 costs money but I'd gladly chip in a few more dollars on the next upgrade to help cover the cost of a chair warmer or two.

Bob.

I've installed Vegas 8 over a dozen times between two computers & never once got the "to many activations" issues.

Sounds to me like you're going out of your way to find things wrong vs actually something being wrong. If I was a client of yours & knew how much blame you put on a company because of you're not very good with computers I'd leave you ASAP. Next you'd be blaming the client because you promised what what you can't deliver.

He's obviously a shill for some software company.