The CD Architect has been discontinued -Sound Forge - PC

Subject:The CD Architect has been discontinued Posted by: ramallo Date:9/13/2000 5:35:00 PM The censor (like the NAZIS) delete my old advice, I post this shame of SF again, and again.....(Olny need copy+paste), and I will change my user name forever SonicFoundry yours clients need a good explanation about your new politic of unsupport your programs. ------------------------------------------------ This is the request to a question to Sonicfoundy technical support. >Unfortunately CD Architect has been discontinued, so there >will be no more drive updates. A new email received today from SF: >Yes unfortunately we have discontinued CD Architect but we >still offer support if you own it. If not keep on the look >out for a new program that may be released before >Christmas of this year. If you have any further questions >please feel free to contact any of our Customer Service >Representatives weekdays from 7:00am to 10:00pm CST at 1- >800-57SONIC or reply directly to this email. I believe that SF is thinking in discontinued the SoundForge also, and sold us a new program (based on the mix of SounForge and CD Architect plus 24 bits) without the posibility of a upgrade fro SoundForge or CD Architect. i'm mistake? Any conclusion? Be carefull with Sonicfoundry, think before buy any product of Sonicfoundry, the company not anounce the discontinued of a program that cost hundreds of dollars, and unsuported all customers. Regards
Subject:Re: The CD Architect has been discontinued Reply by: ramallo Date:9/18/2000 3:18:00 PM Hello Shaffer, Sorry for the Off-Topic if you think that this post is a off-topic (I know what is the CD Architect forum), but I think that the info of a discontinuity of CD Architect (Isn't a off-topic in my oppinion) need know all Sonic Foundry users, this new politic is very dangerous for the Sonic Foundry users and his interests. An Advice: This trouble is very easy to stop, Sonic Foundry must a explanation to the users (if SF appreciate his customers), why is discontinued?, If becomes a new release: cost of upgrade? and, politics of upgrade?. This notice or explanation are welcome, but no other. I know this email, customerservice@sonicfoundry.com , but this is a public interest info, you need post the SF explanation. Best regards P.D. I'm very unhappy, and CD Architec is one of the most importants add-ons of the Sound Forge K.Shaffer wrote: >>Hello. >> >>We have a CD Architect forum for our CD Architect software messages. >>Please post related messages to that forum, instead of this one. >> >>Due to the nature of our forums, finding pertinent information >>related to our products can becomes a bit complicated when there are >>off-topic messages. >> >>For direct correspondence with us, please feel free to send an email >>to: customerservice@sonicfoundry.com >> >>Thank you for your cooperation. >> >>Jesus Ramallo wrote: >>>>The censor (like the NAZIS) delete my old advice, I post >>>>this shame of SF again, and again.....(Olny need >>>>copy+paste), and I will change my user name forever >>>> >>>>SonicFoundry yours clients need a good explanation about >>>>your new politic of unsupport your programs. >>>>------------------------------------------------ >>>> >>>>This is the request to a question to Sonicfoundy technical >>>>support. >>>> >>>>>Unfortunately CD Architect has been discontinued, so there >>>>>will be no more drive updates. >>>> >>>>A new email received today from SF: >>>> >>>>>Yes unfortunately we have discontinued CD Architect but we >>>>>still offer support if you own it. If not keep on the look >>>>>out for a new program that may be released before >>>>>Christmas of this year. If you have any further questions >>>>>please feel free to contact any of our Customer Service >>>>>Representatives weekdays from 7:00am to 10:00pm CST at 1- >>>>>800-57SONIC or reply directly to this email. >>>> >>>>I believe that SF is thinking in discontinued the >>>>SoundForge also, and sold us a new program (based on the >>>>mix of SounForge and CD Architect plus 24 bits) without the >>>>posibility of a upgrade fro SoundForge or CD Architect. >>>> >>>>i'm mistake? >>>> >>>>Any conclusion? >>>> >>>>Be carefull with Sonicfoundry, think before buy any product >>>>of Sonicfoundry, the company not anounce the discontinued >>>>of a program that cost hundreds of dollars, and unsuported >>>>all customers. >>>> >>>>Regards

Hello Shaffer,

Sorry for the Off-Topic if you think that this post is a off-topic (I
know what is the CD Architect forum), but I think that the info of a
discontinuity of CD Architect (Isn't a off-topic in my oppinion) need
know all Sonic Foundry users, this new politic is very dangerous for
the Sonic Foundry users and his interests.

An Advice:

This trouble is very easy to stop, Sonic Foundry must a explanation
to the users (if SF appreciate his customers), why is discontinued?,
If becomes a new release: cost of upgrade? and, politics of upgrade?.
This notice or explanation are welcome, but no other.

I know this email, customerservice@sonicfoundry.com , but this is a
public interest info, you need post the SF explanation.

Best regards

P.D. I'm very unhappy, and CD Architec is one of the most importants
add-ons of the Sound Forge

K.Shaffer wrote:
>>Hello.
>>
>>We have a CD Architect forum for our CD Architect software messages.
>>Please post related messages to that forum, instead of this one.
>>
>>Due to the nature of our forums, finding pertinent information
>>related to our products can becomes a bit complicated when there
are
>>off-topic messages.
>>
>>For direct correspondence with us, please feel free to send an
email
>>to: customerservice@sonicfoundry.com
>>
>>Thank you for your cooperation.
>>
>>Jesus Ramallo wrote:
>>>>The censor (like the NAZIS) delete my old advice, I post
>>>>this shame of SF again, and again.....(Olny need
>>>>copy+paste), and I will change my user name forever
>>>>
>>>>SonicFoundry yours clients need a good explanation about
>>>>your new politic of unsupport your programs.
>>>>------------------------------------------------
>>>>
>>>>This is the request to a question to Sonicfoundy technical
>>>>support.
>>>>
>>>>>Unfortunately CD Architect has been discontinued, so there
>>>>>will be no more drive updates.
>>>>
>>>>A new email received today from SF:
>>>>
>>>>>Yes unfortunately we have discontinued CD Architect but we
>>>>>still offer support if you own it. If not keep on the look
>>>>>out for a new program that may be released before
>>>>>Christmas of this year. If you have any further questions
>>>>>please feel free to contact any of our Customer Service
>>>>>Representatives weekdays from 7:00am to 10:00pm CST at 1-
>>>>>800-57SONIC or reply directly to this email.
>>>>
>>>>I believe that SF is thinking in discontinued the
>>>>SoundForge also, and sold us a new program (based on the
>>>>mix of SounForge and CD Architect plus 24 bits) without the
>>>>posibility of a upgrade fro SoundForge or CD Architect.
>>>>
>>>>i'm mistake?
>>>>
>>>>Any conclusion?
>>>>
>>>>Be carefull with Sonicfoundry, think before buy any product
>>>>of Sonicfoundry, the company not anounce the discontinued
>>>>of a program that cost hundreds of dollars, and unsuported
>>>>all customers.
>>>>
>>>>Regards