Can't re-install -Sound Forge - PC - MAGIX Community Forums Archive

Subject:Can't re-install Posted by: magnum99 Date:9/21/1999 8:43:00 AM In an attempt to un-install and re-install SF, I tried the uninstall feature first of SF and then the control panel in NT. Apparently some necessary files are unavailable for the uninstall to proceed. When attempting to reinstall regardless of the uninstall program functioning, the set-up process stops indicating that a "newer version" exists and should be unistalled first. Catch-22. What can I do short of Format C to eliminate the SF info from the registry. HELP!!! Email info if possible so I can work on this problem ASAP. wrightpg@ih.navy.mil
Subject:Re: Can't re-install Reply by: SonicTom Date:9/21/1999 10:46:00 AM Paul, Something in the Windows registry has likely become corrupt or there are files missing which were installed originally. Please call our Technical Support line for help with this issue. The number is (608)256-5555. We answer 7AM to 10PM Central Monday through Friday. It is best to callfrom a phone near your computer and have your serial number available. Tom Hamer Sonic Foundry Tech Support Paul Wright wrote: >>In an attempt to un-install and re-install SF, I tried the >>uninstall feature first of SF and then the control panel in >>NT. Apparently some necessary files are unavailable for >>the uninstall to proceed. When attempting to reinstall >>regardless of the uninstall program functioning, the set-up >>process stops indicating that a "newer version" exists and >>should be unistalled first. Catch-22. What can I do short >>of Format C to eliminate the SF info from the registry. >> >>HELP!!! >> >>Email info if possible so I can work on this problem ASAP. >> >>wrightpg@ih.navy.mil

Subject:Can't re-install

Posted by: magnum99

Date:9/21/1999 8:43:00 AM

In an attempt to un-install and re-install SF, I tried the
uninstall feature first of SF and then the control panel in
NT. Apparently some necessary files are unavailable for
the uninstall to proceed. When attempting to reinstall
regardless of the uninstall program functioning, the set-up
process stops indicating that a "newer version" exists and
should be unistalled first. Catch-22. What can I do short
of Format C to eliminate the SF info from the registry.

HELP!!!

Email info if possible so I can work on this problem ASAP.

wrightpg@ih.navy.mil

Subject:Re: Can't re-install

Reply by: SonicTom

Date:9/21/1999 10:46:00 AM

Paul,

Something in the Windows registry has likely become corrupt or
there are files missing which were installed originally.
Please call our Technical Support line for help with this issue.
The number is (608)256-5555.
We answer 7AM to 10PM Central Monday through Friday. It is best to
callfrom a phone near your computer and have your serial number
available.

Tom Hamer
Sonic Foundry Tech Support

Paul Wright wrote:
>>In an attempt to un-install and re-install SF, I tried the
>>uninstall feature first of SF and then the control panel in
>>NT. Apparently some necessary files are unavailable for
>>the uninstall to proceed. When attempting to reinstall
>>regardless of the uninstall program functioning, the set-up
>>process stops indicating that a "newer version" exists and
>>should be unistalled first. Catch-22. What can I do short
>>of Format C to eliminate the SF info from the registry.
>>
>>HELP!!!
>>
>>Email info if possible so I can work on this problem ASAP.
>>
>>wrightpg@ih.navy.mil