Subject:Registration problems

Posted by: CJ

Date:8/31/2000 1:03:00 AM

Has anyone else been unable to use their ACID for days
because, despite Internet registration, four e-mails, 2
faxes, etc, the silence is deafening?

Needless to say, I've been trying to get the code for
eleven days and my program has expired. The shop refuses
to take the product back because it isn't faulty - it just
won't work because the company is inefficient.

How many days or weeks has it taken anyone else to get a
reply?

Subject:Re: Registration problems

Reply by: ramone

Date:8/31/2000 7:25:00 AM

try calling the 800 number. support has always been extremely
helpful and been able to fix things for me

C.J.Cookson wrote:
>>Has anyone else been unable to use their ACID for days
>>because, despite Internet registration, four e-mails, 2
>>faxes, etc, the silence is deafening?
>>
>>Needless to say, I've been trying to get the code for
>>eleven days and my program has expired. The shop refuses
>>to take the product back because it isn't faulty - it just
>>won't work because the company is inefficient.
>>
>>How many days or weeks has it taken anyone else to get a
>>reply?

Subject:Re: Registration problems

Reply by: Kelly_S

Date:8/31/2000 1:26:00 PM

Hello C.J.

We can assure you this is not normal. We apologize for any
inconvenience this has caused you. Please give us a call at 1-800-
57SONIC extension #3 for an immediate resolution to this.


C.J.Cookson wrote:
>>Has anyone else been unable to use their ACID for days
>>because, despite Internet registration, four e-mails, 2
>>faxes, etc, the silence is deafening?
>>
>>Needless to say, I've been trying to get the code for
>>eleven days and my program has expired. The shop refuses
>>to take the product back because it isn't faulty - it just
>>won't work because the company is inefficient.
>>
>>How many days or weeks has it taken anyone else to get a
>>reply?