Subject:SERIAL NUMBER

Posted by: drusky

Date:8/1/2000 9:58:00 PM

I PURCHASED A SONIC FOUNDRY ACID MUSIC PROGRAM , ABOUT A
YEAR AGO.SINCE THEN I HAVE UNINSTALLED THE PROGRAM AND LOST
THE SERIAL NUMBER AND ANY PROOF OF PURCHASE. CAN ANY ONE OUT
THERE PROVIDE ME WITH A SERIAL NUMBER THAT MIGHT WORK SO I
CAN RELOAD THIS PROGRAM THAT I PAID A BUTT LOAD
FOR?....SASLOCOM@USWEST.NET THANK YOU

Subject:Re: SERIAL NUMBER

Reply by: Kelly_S

Date:8/2/2000 5:57:00 PM

Hi.

If you have no proof of purchase, no serial number, no manual, and no
registration history then unfortunately we cannot give you a serial
number to use our software.

Thanks.


ANDREW SLOCOM wrote:
>>I PURCHASED A SONIC FOUNDRY ACID MUSIC PROGRAM , ABOUT A
>>YEAR AGO.SINCE THEN I HAVE UNINSTALLED THE PROGRAM AND LOST
>>THE SERIAL NUMBER AND ANY PROOF OF PURCHASE. CAN ANY ONE OUT
>>THERE PROVIDE ME WITH A SERIAL NUMBER THAT MIGHT WORK SO I
>>CAN RELOAD THIS PROGRAM THAT I PAID A BUTT LOAD
>>FOR?....SASLOCOM@USWEST.NET THANK YOU

Subject:Re: SERIAL NUMBER

Reply by: hemmerling

Date:8/4/2000 10:04:00 AM

K.Shaffer wrote:
>>If you have no proof of purchase, no serial number, no manual, and
no
>>registration history then unfortunately we cannot give you a serial
>>number to use our software.
Isn't this **danger to loose everything** bigger if you download
software instead of buying a hardware CD in a paperbox in a local
store ?

In case of download software for *money* it is a must to record it on
CD (with a textfile with the optional serial number granted by the
purchase), to print the electronic document which mentions the granted
serial number, and to keep the credit card bills forever (not just for
6 months or so)

What a burden !

Sincerely
Rolf

Subject:Re: SERIAL NUMBER

Reply by: Kelly_S

Date:8/4/2000 12:49:00 PM

Hello Rolf!

I actually don't work for the Customer Service department (who does
the software sales) I am located in Technical Support... but, if you
buy software directly from us (in a downloadable format) we keep it
on our files forever therefore if you lose your serial number, you
could give us a call at 1-800-57SONIC extension #3 to get it back, so
luckily, as far as I know, this has never been a problem when you buy
software directly from us.





Rolf Hemmerling wrote:
>>K.Shaffer wrote:
>>>>If you have no proof of purchase, no serial number, no manual,
and
>>no
>>>>registration history then unfortunately we cannot give you a
serial
>>>>number to use our software.
>>Isn't this **danger to loose everything** bigger if you download
>>software instead of buying a hardware CD in a paperbox in a local
>>store ?
>>
>>In case of download software for *money* it is a must to record it
on
>>CD (with a textfile with the optional serial number granted by the
>>purchase), to print the electronic document which mentions the
granted
>>serial number, and to keep the credit card bills forever (not just
for
>>6 months or so)
>>
>>What a burden !
>>
>>Sincerely
>>Rolf