Subject:Acid 2.0 Crashes Sound Card

Posted by: Radtz

Date:12/21/1999 9:15:00 AM

Is anyone else having serious problems with Acid 2.0? When
I install 2.0, my Soundscape Mixtreme Card keeps locking -
up and it needs a computer reboot. If I uninstall 2.0 and
re-install 1.x, all works fine.

Also, Acid 2.0 does not recognize my SCSI CDRW. If I try
to select one, it says there are no devices installed (or
something like that).

Thankfully this up-grade came with an updated SF XP and
some plug-ins I could use, or I would feel quite ripped off.

That said, maybe I could get a free upgrade to Soundforge
for my troubles :)

Subject:Re: Acid 2.0 Crashes Sound Card

Reply by: pwppch

Date:12/22/1999 9:45:00 PM

What OS?

What version of the Mixtreme drivers?

When you say "locking" what do you mean/how does this manifest itself?

What bit depth? Sample Rate?

What SCSI CDRW drive do you have?

Have you contacted our tech support?

Peter


Dave Radisewitz wrote:
>>Is anyone else having serious problems with Acid 2.0? When
>>I install 2.0, my Soundscape Mixtreme Card keeps locking -
>>up and it needs a computer reboot. If I uninstall 2.0 and
>>re-install 1.x, all works fine.
>>
>>Also, Acid 2.0 does not recognize my SCSI CDRW. If I try
>>to select one, it says there are no devices installed (or
>>something like that).
>>
>>Thankfully this up-grade came with an updated SF XP and
>>some plug-ins I could use, or I would feel quite ripped off.
>>
>>That said, maybe I could get a free upgrade to Soundforge
>>for my troubles :)
>>
>>

Subject:Re: Acid 2.0 Crashes Sound Card

Reply by: ASM

Date:12/23/1999 10:09:00 PM

Yes. I am running Acid Pro 2.0 under windows nt 4.0. As soon as I
load the program my computer crashes leaving the blue screen.

Dave Radisewitz wrote:
>>Is anyone else having serious problems with Acid 2.0? When
>>I install 2.0, my Soundscape Mixtreme Card keeps locking -
>>up and it needs a computer reboot. If I uninstall 2.0 and
>>re-install 1.x, all works fine.
>>
>>Also, Acid 2.0 does not recognize my SCSI CDRW. If I try
>>to select one, it says there are no devices installed (or
>>something like that).
>>
>>Thankfully this up-grade came with an updated SF XP and
>>some plug-ins I could use, or I would feel quite ripped off.
>>
>>That said, maybe I could get a free upgrade to Soundforge
>>for my troubles :)
>>
>>

Subject:Re: Acid 2.0 Crashes Sound Card

Reply by: Kelly_S

Date:12/29/1999 7:33:00 PM

Hello.

If anybody out there needs immediate assistance, please give us a
call at 608-256-555.

We are open weekdays (except holidays) 7am-10pm CST.

Also, for the Acid Pro 2.0 under Windows NT - You could try to
download and install the DirectX 6.0 Streaming Media Component from
our website in the Downloads -> Utilities section, if you haven't had
a chance yet. You'll also want to make sure that you are logged in
with Administration Priveleges when you install Acid 2.0, in case you
were not.

The DirectX 6.0 is supposed to automatically install, however, we
have seen cases where it has not.

Thanks.

Allen Melser wrote:
>>Yes. I am running Acid Pro 2.0 under windows nt 4.0. As soon as I
>>load the program my computer crashes leaving the blue screen.
>>
>>Dave Radisewitz wrote:
>>>>Is anyone else having serious problems with Acid 2.0? When
>>>>I install 2.0, my Soundscape Mixtreme Card keeps locking -
>>>>up and it needs a computer reboot. If I uninstall 2.0 and
>>>>re-install 1.x, all works fine.
>>>>
>>>>Also, Acid 2.0 does not recognize my SCSI CDRW. If I try
>>>>to select one, it says there are no devices installed (or
>>>>something like that).
>>>>
>>>>Thankfully this up-grade came with an updated SF XP and
>>>>some plug-ins I could use, or I would feel quite ripped off.
>>>>
>>>>That said, maybe I could get a free upgrade to Soundforge
>>>>for my troubles :)
>>>>
>>>>

Subject:Re: Acid 2.0 Crashes Sound Card

Reply by: Radtz

Date:1/3/2000 10:42:00 AM

Hi Peter,
Thanks for the response. I figured out a work around for the
crashing problem which makes no sense to me. Please bear in mind
that this problem developed imediatly after installing Acid 2.0, so
it may be something related with the install of 2.0. That said, I
found that if I boot up Emagic Logic Audio Platinum for windows
(latest versions)and play an audio file, shut down logic, then the
MME drivers don't lock any MME apps including Acid 1.x I have tried
using both the ASIO and MME driver in Logic and it doesn't matter.

I don't want to reinstall 2.0 again because I'm afraid it screw
things up again. As soon as someone can give me a good suggestion to
fix the problem, I would try to install Acid 2.0 again.

I have installed DirectX 7.X directly from microsoft to help me get
it to this point. I will answer your questions below.

Peter Haller wrote:
>>What OS?

Win 98 fully up-dated via windows update. No IEx 5.0 because I have
had problems with that in the past.

>>What version of the Mixtreme drivers?
The latest drivers available 1.06 I think


>>When you say "locking" what do you mean/how does this manifest
itself?
Acid will play aproximately 5-10 seconds then the computer completely
locks-up and I have to switch it off. Cntrl/alt/del does nothing

>>What bit depth? Sample Rate?

I tried all combinations. I usually use 44.1K and 16, 20 or even 24
bits depending on what I am doing.

>>What SCSI CDRW drive do you have?

Ricoh 6200S scsi. Only ACID won't see the drive. CD Arhcitect works
great. By the way, will there be an update to CD Architect that will
convert 24/24bit files to 16 bit for putting on CD? I would love
that.

>>Have you contacted our tech support?

A couple of times.

The first person I talked to said he had lost my email after several
weeks of no response. In all fairness, I have not dealt with this
problem in a while since I found the workaround; and I have been
working in the studio instead of playing with ACID.

I also want you to know I am not mad or even particullarly annoyed, I
just think its time to fix the problem. It may be my workaround will
work with Acid 2.0. However, if the install of the program is going
to change my direct X drivers and other things, i don't want to do
it. Everything else is working, including Acid 1.x. Lets figure out
the problem first.


Thanks, Dave

>>Peter
>>
>>
>>Dave Radisewitz wrote:
>>>>Is anyone else having serious problems with Acid 2.0? When
>>>>I install 2.0, my Soundscape Mixtreme Card keeps locking -
>>>>up and it needs a computer reboot. If I uninstall 2.0 and
>>>>re-install 1.x, all works fine.
>>>>
>>>>Also, Acid 2.0 does not recognize my SCSI CDRW. If I try
>>>>to select one, it says there are no devices installed (or
>>>>something like that).
>>>>
>>>>Thankfully this up-grade came with an updated SF XP and
>>>>some plug-ins I could use, or I would feel quite ripped off.
>>>>
>>>>That said, maybe I could get a free upgrade to Soundforge
>>>>for my troubles :)
>>>>
>>>>