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Subject:What is Sony's return policy on softare?
Posted by: YB
Date:6/11/2007 10:59:56 AM
I'd like to know what the return policy is on software? Message last edited on6/11/2007 11:03:22 AM byYB. |
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Subject:RE: What is Sony's return policy on softare?
Reply by: Jay Z
Date:6/11/2007 1:12:53 PM
Not sure what the general policy was/is, but SCS was offering a 30 day refund for software at the NAB last April... I bought Vegas7+DVD(A4), upgraded to SF9(with CD5.2) from SF8...and also bought Cinescore...And I'm not returning ANY of it, so I don't know how they would handle it... I suspect a real phone call is in order... |
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Subject:RE: What is Sony's return policy on softare?
Reply by: Geoff_Wood
Date:6/13/2007 2:09:38 PM
I would guess it depends on what reason you are returning it for. If you didn't read the product description and bought the wrong sort of product, I wouldn't expect them to refund (exchange for another product maybe ...). If there is a problem that is attributable to your PC/Windows install, then I'm sure they would work with you to fix it., as far as practicl/reasonable. If there is some real and significant thing that should work some way and doesn't , then it should be straighforward. There is probably something in the terms and conditions in the software registratgion, or on this website. geoff |