activation -ACID Product Family - MAGIX Community Forums Archive

Subject:activation Posted by: falcon76 Date:9/13/2006 1:19:48 PM Sorry, but need to rant a bit here. I have recently purchased the PSP Media Manager and have had one of the worst experiences ever in trying to get this $20 bit of software activated. I have already spent considerable time collecting the serial number etc, (I never did get the e-mail containing the serial number as was suggested on your site). Having just spoken with your tech support I find that I now need to uninstall the downloaded product I orginally installed and disable my anti-virus and spyware scanning software to enable a correct install so that Sony can have its way with the registry on my machine and I can finally get this product running. Having been a victim of your recent audio CD copyright protection rootkit disaster, I find this all very unsettling and completely inconvenient to the point that I am feeling that I should avoid purchasing Sony software in the future. This is just a 'heads up' with regard to your currently rather invasive and complicated method of selling your software online. Thanks for reading. Regards, Alan
Subject:RE: activation Reply by: feign Date:9/13/2006 6:03:47 PM Alan, Who are you speaking to? This isn't Sony Tech Support. This is a user forum of individual Acid software users. Sony employees officially don't monitor this forum, even if occasionally one or two might glance at it. Message last edited on9/13/2006 6:04:04 PM byfeign.
Subject:RE: activation Reply by: Iacobus Date:9/14/2006 9:26:21 AM Usually, it's recommended you disable your antivirus and/or antispyware program before you install a program anyway. Otherwise, the antivirus/antispyware software might assume there's an attack being attempted. The whole rootkit debacle is not MMS' fault; blame the higher-ups at Sony Music for that. (Remember that this is basically the same team of developers that were formerly under Sonic Foundry.) Iacobus

Subject:activation

Posted by: falcon76

Date:9/13/2006 1:19:48 PM

Sorry, but need to rant a bit here. I have recently purchased the PSP Media Manager and have had one of the worst experiences ever in trying to get this $20 bit of software activated. I have already spent considerable time collecting the serial number etc, (I never did get the e-mail containing the serial number as was suggested on your site). Having just spoken with your tech support I find that I now need to uninstall the downloaded product I orginally installed and disable my anti-virus and spyware scanning software to enable a correct install so that Sony can have its way with the registry on my machine and I can finally get this product running.

Having been a victim of your recent audio CD copyright protection rootkit disaster, I find this all very unsettling and completely inconvenient to the point that I am feeling that I should avoid purchasing Sony software in the future. This is just a 'heads up' with regard to your currently rather invasive and complicated method of selling your software online. Thanks for reading.

Regards,
Alan

Subject:RE: activation

Reply by: feign

Date:9/13/2006 6:03:47 PM

Alan,

Who are you speaking to? This isn't Sony Tech Support. This is a user forum of individual Acid software users. Sony employees officially don't monitor this forum, even if occasionally one or two might glance at it.

Message last edited on9/13/2006 6:04:04 PM byfeign.

Subject:RE: activation

Reply by: Iacobus

Date:9/14/2006 9:26:21 AM

Usually, it's recommended you disable your antivirus and/or antispyware program before you install a program anyway. Otherwise, the antivirus/antispyware software might assume there's an attack being attempted.

The whole rootkit debacle is not MMS' fault; blame the higher-ups at Sony Music for that. (Remember that this is basically the same team of developers that were formerly under Sonic Foundry.)

Iacobus