acid not responding -ACID Product Family - MAGIX Community Forums Archive

Subject:acid not responding Posted by: trishtrash Date:7/31/2006 4:25:24 PM Acid 6.0 keeps freezing up on me... "not responding"... I had this same problem with an earlier version of acid... when I contacted Sony back then, they gave me a list of things to do and nothing worked until someone on this forum told me to change to the windows classic wave driver... and that solved the problem... so when I upgraded to 6.0, I made sure to use that same driver... but my system is constantly freezing-up, any suggestions? (I use acid to record original tracks (rarely use loops) Echo Gina soundcard) I also have Acid 4.0 on my system, would that conflict? Below is what Sony told me to do this time... should I do this? To ensure that you get a proper installation of your software onto your system, we would ask that you un-install all of your Sony Media Software and older Sonic Foundry software. Do this from the Windows Control Panel's Add/Remove Programs Menu. Once un-installed, delete the following folders: C:\Program Files\Sonic Foundry C:\Program Files\Sonic Foundry Setup C:\Program Files\Sony (Do not delete this entire folder if you have other Sony applications installed such as Sonic Stage, Everquest, Star Wars Galaxies, etc. If that is the case then only delete the folder for the Sony Media Software application you are using as well as the Shared Plug-Ins folder.) C:\Program Files\Sony Setup Once un-installed, click over to your Windows Registry Editor (Start -> Run -> regedt32). WARNING: The Registry is a very sensitive area to work in. If you are not comfortable with advanced configuration and system changes, ask an administrator to help you with this. Once in there, delete the following registry entries: HKEY_CURRENT_USER\Software\Sonic Foundry HKEY_CURRENT_USER\Software\Sony Media Software HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software Next, disable everything under Startup in MSCONFIG. Do this by going to Start>Run 'MSCONFIG' - Startup Tab, Click Disable All, Click Apply, Click Close, Click Restart Now. After the computer is restarted, press Ctrl+Alt+Del at the same time and you will see a list of the programs currently running (some users will have to hit the "Task Manager" button). Move over to the Processes Tab and click the "Image Name" heading at the top left of this window to view these items in alphabetical order. Close everything showing on that list except for the items listed below. To end a process, highlight it and click the End Process button at the bottom of the window. End every process except for: alg.exe ccmexec.exe csrss.exe explorer.exe lsass.exe MsPMSPSv.exe services.exe smss.exe spoolsv.exe svchost.exe (there may be more than one of these, you can leave them all running) System Idle Process System taskmgr.exe winlogon.exe wmiprvse.exe You may have other Users logged into the system and displayed on this list, but make sure you log them off and close down their processes as well. After removing all of the previous items, just download and re-install from the latest updated versions of software from this link - http://mediasoftware.sonypictures.com/download/step1.asp?CatID=2. These files will be the latest full installers for our software. If this does not fix your issue, please reply to this incident with a detailed explanation of what you were able to accomplish and the outcome of the re-install.
Subject:RE: acid not responding Reply by: pwppch Date:7/31/2006 4:29:35 PM Before going this route, can you supply any specifics of what you are doing when ACID freezes up? i.e. Dragging media aroung, Adding a track, playing/stopping, Recording. Do you have the latest drivers for you audio/video cards? Are you using any specific VST FX or VST Instruments? What is the simplest case - step by step - that causes ACID to freeze for you? If you feel like trying something more involved to help, please email me by clicking on my user name here and sending me an email. Peter Message last edited on7/31/2006 4:36:23 PM bypwppch.
Subject:RE: acid not responding Reply by: trishtrash Date:7/31/2006 4:40:01 PM It usually happens when I click on the start and/or stop button, or when I hit the space bar to stop or either start. I probably don't have the latest driver for my audio card... and I don't have any problem when using VST FX and instruments. Thanks!
Subject:RE: acid not responding Reply by: trishtrash Date:7/31/2006 4:56:27 PM Correction: I DO have the latest driver for my audio card.

Acid 6.0 keeps freezing up on me... "not responding"... I had this same problem with an earlier version of acid... when I contacted Sony back then, they gave me a list of things to do and nothing worked until someone on this forum told me to change to the windows classic wave driver... and that solved the problem... so when I upgraded to 6.0, I made sure to use that same driver... but my system is constantly freezing-up, any suggestions? (I use acid to record original tracks (rarely use loops) Echo Gina soundcard) I also have Acid 4.0 on my system, would that conflict?

Below is what Sony told me to do this time... should I do this?

To ensure that you get a proper installation of your software onto your system, we would ask that you un-install all of your Sony Media Software and older Sonic Foundry software. Do this from the Windows Control Panel's Add/Remove Programs Menu.

Once un-installed, delete the following folders:

C:\Program Files\Sonic Foundry
C:\Program Files\Sonic Foundry Setup
C:\Program Files\Sony (Do not delete this entire folder if you have other Sony applications installed such as Sonic Stage, Everquest, Star Wars Galaxies, etc. If that is the case then only delete the folder for the Sony Media Software application you are using as well as the Shared Plug-Ins folder.)
C:\Program Files\Sony Setup

Once un-installed, click over to your Windows Registry Editor (Start -> Run -> regedt32).
WARNING: The Registry is a very sensitive area to work in. If you are not comfortable with advanced configuration and system changes, ask an administrator to help you with this.
Once in there, delete the following registry entries:
HKEY_CURRENT_USER\Software\Sonic Foundry
HKEY_CURRENT_USER\Software\Sony Media Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software

Next, disable everything under Startup in MSCONFIG. Do this by going to Start>Run 'MSCONFIG' - Startup Tab, Click Disable All, Click Apply, Click Close, Click Restart Now.

After the computer is restarted, press Ctrl+Alt+Del at the same time and you will see a list of the programs currently running (some users will have to hit the "Task Manager" button). Move over to the Processes Tab and click the "Image Name" heading at the top left of this window to view these items in alphabetical order. Close everything showing on that list except for the items listed below. To end a process, highlight it and click the End Process button at the bottom of the window.

End every process except for:

alg.exe
ccmexec.exe
csrss.exe
explorer.exe
lsass.exe
MsPMSPSv.exe
services.exe
smss.exe
spoolsv.exe
svchost.exe (there may be more than one of these, you can leave them all running)
System Idle Process
System
taskmgr.exe
winlogon.exe
wmiprvse.exe

You may have other Users logged into the system and displayed on this list, but make sure you log them off and close down their processes as well.

After removing all of the previous items, just download and re-install from the latest updated versions of software from this link - http://mediasoftware.sonypictures.com/download/step1.asp?CatID=2. These files will be the latest full installers for our software. If this does not fix your issue, please reply to this incident with a detailed explanation of what you were able to accomplish and the outcome of the re-install.