VEGAS ERROR!

mR_v1cToR wrote on 4/10/2006, 9:11 PM
What's up forum users!! I want to thank you all in advance for taking the time to try and help me...I sent this letter to Sony tech support but have not heard back from them yet so I decided to post the letter here in hopes that someone may have a solution for me...the letter reads:


I am a registered Vegas user. I have successfully used Vegas 5.0 for approximately a year. I have been running Windows 2000 on my PC. Recently, I purchased some software that required Windows XP so I upgraded my OS. I installed all the critical updates for Windows XP including SP2. I then installed all my software back onto the SAME EXACT PC. No hardware changes were made. The only change made was the OS. I installed Vegas 5.0 and now every time I try to start Vegas I get this error:

"An error occurred starting Vegas. The system is low on memory. You may be able to reduce memory usage by closing other applications."

I never once had this issue with the Windows 2000 OS. I then reformatted my drive again and reinstalled Windows XP and all updates. This time I installed Vegas before any other software. I then tried to run Vegas with no other applications running or installed for that matter. I keep getting the same error. As a test, I installed Vegas on another PC I own. This PC has Windows XP with the same updates. I have no problem running Vegas on that PC however I do not want to use that PC because all my hard drives (5 total) containing all my media are on my main PC. I really need some help getting Vegas running again on my main PC. Vegas is my only video editing software and I am currently in the middle of a project that requires Vegas. I appreciate any help you can give me. Please contact me as soon as possible. Thank you very much.

Comments

soaringrocks wrote on 4/10/2006, 10:08 PM
Just out of curiosity how much physical memory and how much VM is on your system? (check System Properties... the General Tab will show physical memory, then select Advanced/Settings button under Performance for the VM.

Another way is to select Ctrl-Alt-Del and open the Task Manager. On the bottom of the dialog window it shows "Commit Charge:" with two numbers (memory used and total memory available which is RAM + VM). You can also use the Task Manager to identify how much memory each processes process has been allocated on your system.



rmack350 wrote on 4/10/2006, 10:35 PM
Well, Vegas does indeed run just fine on XP. Even SP2.

Did you upgrade win2k to XP or did you wipe the disk and do a fresh install of SP? If the former, did you remove Vegas, it's program directory, and it's setup directory before reinstalling it?

Rob Mack
mR_v1cToR wrote on 4/11/2006, 7:33 AM
soaringrocks:
RAM: 512MB
Commit Charge: 142M / 2018M

rmack350:
I did a fresh format and install of XP and Vegas both times.
logiquem wrote on 4/11/2006, 10:02 AM
I'm sorry, i don't have a direct solution for you problem, but if i were you, i would simply get some cheap external USB enclosures and put my video project drives in it for the present project and the future ones. This way, you can easily switch on another computer in case of trouble, wich is invaluable in a profes. context.
JJKizak wrote on 4/11/2006, 10:13 AM
Are the hard drive allocations the same? 512 or 4096? I think XP defaults to 4096 and Win2k to 512. Win2k likes to leave hidden data on the drives. Did you format the drives again? You might have to OO them to get all the old data off. Then again it may mean nothing a all.

JJK
soaringrocks wrote on 4/11/2006, 9:59 PM
I'm don't see offhand what's going on. You appear to have plenty of available actual and virtual memory to run Vegas but somehow the OS thinks that something on your system has claimed a huge amount of memory and can't run Vegas.

If you are getting low memory when you havent' actually installed any other apps that points to a problem device driver or BIOS setting. If your system came with Win2K then that was before plug and play and you may need to update the BIOS itself to make sure your system is enumerating correctly and installing the correct device drivers (my guess is that you've already gone out on the web and found the latest updates for all your hardware devices, if you haven't you really do need to update all your drivers for XP).

Two other things to try:
- You might try to trim selectively disable device drivers or boot into safe mode and see if Vegas loads and runs from there. If it starts running after you disable a device then you are on the right track. Turn them on/off until you enable the problem again and fix that component.

-You might try another experiment ... right click on the Vegas Icon and select Properties/Compatibility and set the compatiblity mode to Windows 2000 (I don't think this will work, but it's worth a shot).

I wish I had better advice... good luck.
songsj wrote on 4/11/2006, 11:23 PM
Just a thought, I know its a pain but you could try to uninstall everything [except the OS] and reinstall only Vegas to see if it will run,
I'm assuming when you installed all your old software it was more than Vegas, if so that may narrow it down, Also do all of your other programs run fine [ I assume so ]. Personally I think 512 of ram is pushing it if your multitracking a lot of track w/ a lot of plugins. Could be that XP needs more ram than 2k did. You'd think if what I'm saying is true that Vegas would at least open and you would have trouble running it but you never know. If you have other programs installed they may not interface with XP as well as 2K, also could be
3rd party plugins when they load. Sorry could not be more help.
Good Luck.
mR_v1cToR wrote on 4/12/2006, 8:27 AM
Thanks soaringrocks, I will try all that out when I get home.

I just got word from Sony Tech support...I was a bit dissapointed with their "support" so far but I will give them a chance. I replied to their first email and am now waiting for a second reply. Here is a stripped down version of our email conversation:

>---------------------------------------------------------------
>Response (Nate P.) - 04/11/2006 03:07 PM

>Which drive are you installing the software on when you install it on your machine with multiple drives? Try installing it on another drive if possible. Check to see how much memory you have on the current drive that you are installing the software on. You can do this by going to my computer, and right clicking on the C: drive, and choosing properties. Let me know what it says.

>Sincerely,
>
>Nate P.
>Technical Support
>Sony Media Software

>[---001:003327:04443---]
>
>

Hi...I installed Vegas on my C: drive which contains my OS and all my software...the other 5 drives contain media only...my C: drive has over 20GB of free space so I doubt that is the issue. Any other ideas?? Thanks

-Victor C.
mR_v1cToR wrote on 4/12/2006, 7:34 PM
soaringrocks,
I tried to run Vegas in safe mode and it just froze on the splash screen. In regular mode the splash screen is popping up and then the error window pops up right after.
I also set Vegas compatibility mode to Windows but had no luck with that. Got any other tricks up your sleeve? lol...thanks and I appreciate the time you spent trying to help me.

-Victor
soaringrocks wrote on 4/12/2006, 8:10 PM
For what it's worth I don't think the problem is Vegas but something on your system (either some misbehaving driver or the hardware itself). I did some basic Googling of out of memory problems with Windows XP upgrades and you are clearly not the first person that has encountered this type problem since I found similar complaints with many different application programs.

I'm just stabbing in the dark here.
-Don't use compressed drives (this can sometimes induce this kind of error)
-Try running MSCONFIG (from Start/Run...) and turn off as much start-up stuff as possible. This is what I was trying to do by having you run in Safe mode.
-If you get an error number or other more specific message search for it on Google or go to Microsoft and search their knowledge base for an article on how to resolve the issue.
-If you set a large VM size while troubleshooting reset it to let Windows select the VM size automatically
-invite an expert over to dig in... for me this kind of problem requires some detailed onion peeling to resolve, I don't know how to do this in a forum.

Windows XP memory manager is less forgiving (or more demanding) than Windows 2000...

I wish you the best of luck.

Spot|DSE wrote on 4/12/2006, 8:11 PM
have you tinkered with your paging file settings on this machine? that could cause the mem lock
mR_v1cToR wrote on 4/12/2006, 11:30 PM
thx again soaringrocks...I will play around with this some more...
how can I alter paging file settings DSE?