Crashing instead of burning

rmack350 wrote on 4/22/2005, 11:15 PM

When I try to burn a project using DVDa3 I can get as far as choosing the rendered project folder but every time I click "Next" DVDa3 crashes.

I have no idea if the program has detected my DVD burner. I don't see any indication of it in any of the menus.

The error I get starts out like this:

Sony DVD Architect
Version 3.0 (Build 106)
Exception 0xC0000005 (access violation) READ:0x338 IP:0x59F75C
In Module 'dvdarch30.exe' at Address 0x400000 + 0x19F75C
Thread: Main ID=0x904 Stack=0x12C000-0x130000

Any Ideas?

I submitted this to support two days ago but I'm getting a bit impatient.

Rob Mack

Comments

jogga wrote on 4/24/2005, 8:06 AM

I have the exact same problem.

rmack350 wrote on 4/24/2005, 7:54 PM

I hope you've sent a support note in to Sony. I still haven't seen a response on this.

I think I'll power down and disconnect my burner, just to see if it gets past the step where it crashes.

Rob Mack

rmack350 wrote on 4/24/2005, 8:02 PM

Okay, DVDA crashes on my machine even after I disconnect the DVD burner. Here's the error text in case anyone's having trouble sleeping:

Sony DVD Architect
Version 3.0 (Build 106)
Exception 0xC0000005 (access violation) READ:0x338 IP:0x59F75C
In Module 'dvdarch30.exe' at Address 0x400000 + 0x19F75C
Thread: Main ID=0xA68 Stack=0x12C000-0x130000
Registers:
EAX=0012ca44 CS=001b EIP=0059f75c EFLGS=00010206
EBX=00000001 SS=0023 ESP=0012c830 EBP=0012ca10
ECX=80004005 DS=0023 ESI=0012dfdc FS=003b
EDX=00000000 ES=0023 EDI=0012ca0c GS=0000
Bytes at CS:EIP:
0059F75C: 8B 8A 38 03 00 00 89 08 ..8.....
0059F764: 8B 54 24 18 52 FF 15 F8 .TR...
Stack Dump:
0012C830: 00030118 00030000 + 118
0012C834: 77D54816 77D40000 + 14816 (USER32.dll)
0012C838: 00020498 00020000 + 498
0012C83C: 80004005
0012C840: 00000000
0012C844: 00000000
0012C848: 00010013 00010000 + 13
0012C84C: 00000000
0012C850: 00000000
0012C854: 00000000
0012C858: 00000000
0012C85C: 00000000
0012C860: 00000000
0012C864: 00000000
0012C868: 00000000
0012C86C: 00000000
> 0012CA14: 005A50A2 00400000 + 1A50A2 (dvdarch30.exe)
0012CA18: 0012CA38 00030000 + FCA38
0012CA1C: 0012CA44 00030000 + FCA44
0012CA20: 0012CA34 00030000 + FCA34
0012CA24: 00030118 00030000 + 118
> 0012CA50: 77D48B26 77D40000 + 8B26 (USER32.dll)
> 0012CA6C: 77D488D1 77D40000 + 88D1 (USER32.dll)
> 0012CA70: 005A5540 00400000 + 1A5540 (dvdarch30.exe)
0012CA74: 000204B4 00020000 + 4B4
0012CA78: 00000001
0012CA7C: 00030118 00030000 + 118
0012CA80: 04B54A38 04810000 + 344A38
> 0012CA84: 005A0279 00400000 + 1A0279 (dvdarch30.exe)
0012CA88: 00030118 00030000 + 118
0012CA8C: 04B54A38 04810000 + 344A38
0012CA90: 00030118 00030000 + 118
0012CA94: 00000000
> 0012CA98: 77D488A6 77D40000 + 88A6 (USER32.dll)
> 0012CA9C: 005BB240 00400000 + 1BB240 (dvdarch30.exe)
0012CAA0: 00030118 00030000 + 118
0012CAA4: 0000004E
0012CAA8: 00000000
0012CAAC: 0012CD34 00030000 + FCD34
> 0012CAB4: 005BB200 00400000 + 1BB200 (dvdarch30.exe)
> 0012CAC0: 77D48734 77D40000 + 8734 (USER32.dll)
> 0012CAD4: 005BB200 00400000 + 1BB200 (dvdarch30.exe)
- - -
0012FFF0: 00000000
0012FFF4: 00000000
0012FFF8: 0066BB18 00400000 + 26BB18 (dvdarch30.exe)
0012FFFC: 00000000

craftech wrote on 4/25/2005, 6:29 AM

This sounds like a programming error.
In Visual Studio 6 the settings in question are found in Project/Settings/C/C++/CodeGeneration. They basically tell VC++ what kind of code to generate. I believe the native code should be java.exe and my guess is that it is NOT.

John

I could be wrong though.

scocub wrote on 4/25/2005, 7:25 AM

I am having the same problem as well. I've created this great Menu DVD but I can't burning. Any help would be greatly appreciated.

rmack350 wrote on 4/25/2005, 7:39 AM

If you can make the Video_TS and Audio_TS folders then you can do the burning with other software (like nero) so this isn't a show stopper. It's mighty annoying, though.

Rob Mack

rmack350 wrote on 4/25/2005, 7:42 AM

Interesting. I think only a few of us are seeing this.

If it's supposed to call java.exe ould the problem be that I don't have the jre installed?

Rob Mack

scocub wrote on 4/25/2005, 10:24 AM

I'm not sure how to make the Video_TS and Audio_TS folders. Any place you could point me to that could give me some assistance w/ that?

SonySDB wrote on 4/25/2005, 10:40 AM

Those who are experiencing this crash, can you please post info about your computer and multimedia devices?

You can copy and paste the text from the 'Computer' and 'Multimedia Devices' pages of the About dialog (Help | About DVD Architect...).

ScottW wrote on 4/25/2005, 10:49 AM

When you clicked the "Prepare" button, DVDA asked you for a directory location - it then created the AUDIO_TS and VIDEO_TS folders in that directory.

scocub wrote on 4/25/2005, 6:42 PM

My computer is a Sony Vaio 2.4GHz running w/ 760 MB of RAM. I have a TOSHIBA DVD-ROM SD-R5002.

**Updated Info*** Running on a Pentium 4

This is a copy of the error I received when I tried to prepare to the DVD. It’s a little different from the previous posting.

Sony DVD Architect Studio
Version 2.0 (Build 22)
Exception 0xC0000005 (access violation) READ:0xFFFFFFFF IP:0x3694FF
In Module 'sfdvd.dll' at Address 0x360000 + 0x94FF
Thread: BurnThread ID=0xD68 Stack=0x305F000-0x3060000
Registers:
EAX=00000000 CS=001b EIP=003694ff EFLGS=00010282
EBX=0325a658 SS=0023 ESP=0305f6fc EBP=03259340
ECX=fffffffe DS=0023 ESI=0305f800 FS=003b
EDX=00140608 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
003694FF: 8B 11 3B FA 7D 40 85 C9 ..;.}@..
00369507: 75 04 33 C0 EB 02 8B 01 u.3.....
Stack Dump:
0305F6FC: 0305F7F0 02F60000 + FF7F0
0305F700: 00000000
0305F704: 0311BB10 03060000 + BBB10
0305F708: 0165FE00 015F0000 + 6FE00
0305F70C: 004C5637 00400000 + C5637 (dvdarchst20.exe)
0305F710: 03259340 03060000 + 1F9340
0305F714: 0305F7A4 02F60000 + FF7A4
0305F718: 030CA470 03060000 + 6A470
0305F71C: 00000000
0305F720: 0305FD74 02F60000 + FFD74
0305F724: 0311BB10 03060000 + BBB10
0305F728: 0165FE00 015F0000 + 6FE00
0305F72C: 0055C988 00400000 + 15C988 (dvdarchst20.exe)
0305F730: 00000000
0305F734: 0166C068 015F0000 + 7C068
0305F738: 0311BB10 03060000 + BBB10
> 0305F744: 01020202 01000000 + 20202 (dvdarchk.dll)
> 0305F748: 02050168 02050000 + 168 (sfpaplug.dll)
0305F74C: 01860114 017F0000 + 70114
0305F750: 00000000
0305F754: 00000000
0305F758: 00000000
> 0305F784: 02050168 02050000 + 168 (sfpaplug.dll)
0305F788: 01860114 017F0000 + 70114
0305F78C: 01C280E8 01B30000 + F80E8
0305F790: 000002D0
0305F794: 00000168
> 0305F800: 0058321C 00400000 + 18321C (dvdarchst20.exe)
- - -
0305FFF0: 00000000
0305FFF4: 7C3494F6 7C340000 + 94F6 (MSVCR71.dll)
0305FFF8: 015FB088 015F0000 + B088
0305FFFC: 00000000

rmack350 wrote on 4/25/2005, 8:17 PM

Computer:
Operating System
Platform: Windows XP
Version: 5.01.2600 (Service Pack 2)
Language: English
System locale: English
User locale: English

Processor
Class: AMD Athlon(tm) 64 Processor 3200+
Identifier: AuthenticAMD
Number of processors: 1
MMX available: Yes
SSE available: Yes
SSE2 available: Yes
SSE3 available: No

Display
Primary: 1280x1024x32

Memory
Physical memory: 1,048.0 MB
Paging memory available: 2,519.6 MB
Virtual memory possible: 2,097.0 MB

Multimedia devices:
SCSI/IDE:
Not using ASPI

CD Drives:

Thanks!

Rob Mack

rmack350 wrote on 4/25/2005, 8:25 PM

Okay. Had a chance to check. JRE is installed on this system and at work. DVDA 3 on the system at work doesn't crash. System at home does.

System at work doesn't have a DVD burner in it so DVDA prompts to make an ISO image.

System at home crashes whether the DVD burner is installed or not. I'm going to take a leap and say that the burner isn't the issue but some other environmental factor is. (I liked the Java hint even though it seemed awfully unlikely. It seemed like the right kind of problem.

Rob Mack

craftech wrote on 4/26/2005, 5:26 PM

Hope it works Rob.

John

rmack350 wrote on 4/26/2005, 5:52 PM

It's not a fatal problem but I think that if DVDa3 is going to fail at that point, I'd like it to do so with a little more grace. It's like a soap bubble right now.

I think we'll get to the bottom of it. I got a good response from Sony today. I'll post the solution if we find one.

Rob Mack

rmack350 wrote on 4/26/2005, 5:57 PM

This system works-it has never had a DVD burner, when I select the burn step it offers to make an ISO image. The home system crashes at this step.

Computer:
Operating System
Platform: Windows XP
Version: 5.01.2600 (Service Pack 2)
Language: English
System locale: English
User locale: English

Processor
Class: Intel(R) Pentium(R) 4 CPU 2.00GHz
Identifier: GenuineIntel
Number of processors: 1
MMX available: Yes
SSE available: Yes
SSE2 available: Yes
SSE3 available: No

Display
Primary: 1280x1024x32

Memory
Physical memory: 523.0 MB
Paging memory available: 1,279.5 MB
Virtual memory possible: 2,097.0 MB

Multimedia Devices:
SCSI/IDE:
Not using ASPI

CD Drives:

rmack350 wrote on 4/27/2005, 6:59 AM

SDB,

I got a message from you this AM reminding me to respond to email. I've sent 4 responses since yesterday afternoon. Let me know if you're getting them.

Thanks,

Rob Mack

SonySDB wrote on 4/27/2005, 7:27 AM

I haven't received your email messages. I'll talk to our IT department. Thanks.

rmack350 wrote on 4/27/2005, 9:56 AM

Well, the answers were that the file exists on secondary master as "master" and that the burner was attached when I grabbed the info.

The drive itself is a Hi-Val 4x DVD+ - RW/ + - R dual IDE drive.
http://www.hival.com/Products/show_all_results.asp?ProdID=HDVDRW4D

You can also find the drive and firmware updates here:
http://www.accesstek.com.tw/_english/2_product/01_feature.php?hID=4

I want to point out that I'm getting the crashing even when the drive is removed from the system. I can choose the directory containing the files to burn but when I click "Next" DVDa3 crashes. I suspect that the drive isn't the problem but maybe there's conflicting burner software or DLLs on the system.

This drive worked with DVDa1, was undetected by DVDa2, and who knows what's happening with DVDa3 since it never gets that far.

I'm used to the drive not being detected but I think the crash is a little too much. Since it happens with no drive installed I don't think buying a more compatible drive is called for-the symptom indicates that the drive isn't the problem.

Maybe I should start removing all other burner software...

Rob Mack

SonySDB wrote on 4/27/2005, 10:18 AM

Can you verify that the file C:\Program Files\Sony\DVD Architect 3.0\sfcdsim.cdd is on your system?

bStro wrote on 4/27/2005, 10:23 AM

This drive worked with DVDa1, was undetected by DVDa2, and who knows what's happening with DVDa3 since it never gets that far.

Rob, whatever you do, don't install DVDA4 when it comes out. I predict it will implode your house. <g>

Rob

SonySDB wrote on 4/27/2005, 10:58 AM

What other burning software do you have installed? Yes, uninstalling the other burning software may help.

rmack350 wrote on 4/27/2005, 2:20 PM

Yes it is.

Rob

rmack350 wrote on 4/27/2005, 2:21 PM

Aieeee!!!!. I just bought that house!

Rob