Comments

epirb wrote on 5/12/2005, 7:28 PM
Ill answer your question in this post for $1.50 ; 0 )
B_JM wrote on 5/12/2005, 7:33 PM
I will answer it for $1.35
B_JM wrote on 5/12/2005, 7:34 PM
err -- ask your question here or on any of the other fine vegas boards around ...

apit34356 wrote on 5/12/2005, 9:06 PM
If you donate to the yearly Vegas party fund, you can post your question here, .......
become a powermember by 2x your donation and you can recieve an extra 30+ posts to your question, including OT flaming, personal insults, and, if you are luckly, you'll be able have your post locked. Just remember, to recieve all the extras describe above, you must 2x your donations.
rmack350 wrote on 5/12/2005, 10:09 PM
But seriously, they've had lots of support requests and have been a bit overwhelmed. I'm only just starting to get answers to some things. But when the attention has been there it's been pretty good.

Definitely post your questions here, but send them to the Vegas team as well. For one thing, the issues may get logged more formally and it's easier for them to get metrics on the support issues. Secondly, user support from this forum hits their bottom line differently than the more direct support costs. You want to make sure your problem is seen in a way that shows up on the balance sheet-that's another metric.

Rob Mack
Orcatek wrote on 5/13/2005, 10:29 AM
With Pro products like Vegas - there still is 60 days of free phone support. You must activate it - so your 60 days start when you do.

There is free support via the support menu option - not fast during busy times but pretty good.

And the forum here is usually free LOL.



ForumAdmin wrote on 5/13/2005, 10:48 AM
As others have already said, we do still have the 60 days of free telephone support that come with the pro products. You can activate that by calling our Customer Service department at 800-577-6642 and they will then get you over to Technical Support.

For the email support, we are behind at the moment due to the back-to-back Sound Forge and Vegas launches. Rest assured, we answer every single request that comes in - it's just taking longer than normal right now. For emergency help I would definitely recommend using the free phone support. If you have already submitted an incident through the online form and then call in, please let the phone rep know that you did so. That way we can close out the request and not double up on answering your question.
epirb wrote on 5/13/2005, 2:34 PM
What more could you ask for!
Id rather wait a few days for a non emergency issue from a response from the Sony team directly, rather than get shipped to another country and call center. to talk to someone who doesnt really know the product and is just reading from a step by step book.

All my requests have been answered in the past with direct answers to the questions I asked(you can tell they were read by humans and not bots returning automated responses telling you to do the same things you said youve already tried b4 sending the request.

Thank you Sony Support we...I appreciate your sticking w peole who care to take the time to truly help.

E