Technical Support -Sound Forge - PC - MAGIX Community Forums Archive

Subject:Technical Support Posted by: mpd Date:4/12/2005 2:29:15 PM I have thought about this for a while, and had initially decided against it, but I am pretty upset right now. There are a few professional users here who are regulars, and take time to answer questions about Sound Forge. While I may not answer as many questions as some other others, I do make it a habit to share my experiences with the rest of the user base. Currently, I have two open trouble tickets with Technical Support. I submitted these issues on 4/6. I updated the issues on 4/11 requesting a response. As of now (4/12/05 5:23 EDT ) I have not heard back from an actual human about these problems. Nothing. This is really unacceptable, especially for software marketed to professionals as professional software. So, I am taking some time off from answering any questions here.
Subject:RE: Technical Support Reply by: SonyBP Date:4/13/2005 10:39:29 AM Hello, Unfortunately we have been swamped lately due to the volume caused by the Forge 8 launch. We are working as hard as we can to get caught up, but still have a ways to go. I know that saying that doesn't make it better, but just wanted to say it's not normally like this outside of promotional periods. I went ahead and grabbed your incidents and will have someone follow up with you right away. Thanks, Brian

Subject:Technical Support

Posted by: mpd

Date:4/12/2005 2:29:15 PM

I have thought about this for a while, and had initially decided against it, but I am pretty upset right now.

There are a few professional users here who are regulars, and take time to answer questions about Sound Forge. While I may not answer as many questions as some other others, I do make it a habit to share my experiences with the rest of the user base.

Currently, I have two open trouble tickets with Technical Support. I submitted these issues on 4/6. I updated the issues on 4/11 requesting a response. As of now (4/12/05 5:23 EDT ) I have not heard back from an actual human about these problems. Nothing.

This is really unacceptable, especially for software marketed to professionals as professional software. So, I am taking some time off from answering any questions here.

Subject:RE: Technical Support

Reply by: SonyBP

Date:4/13/2005 10:39:29 AM

Hello,

Unfortunately we have been swamped lately due to the volume caused by the Forge 8 launch. We are working as hard as we can to get caught up, but still have a ways to go. I know that saying that doesn't make it better, but just wanted to say it's not normally like this outside of promotional periods. I went ahead and grabbed your incidents and will have someone follow up with you right away.

Thanks,
Brian