Subject:NO media manager please help

Posted by: misfitsfiend77

Date:3/15/2005 2:20:03 PM

my media manager wont instal it says that it cant acess the microsoft sql server. it trys to configure it but it wont so i have no media manager. also whenever i start acid 5.0 i get a message that says the mssql$sony_mediamagr does not exist or curent user doesnt have enough privilage to acess it, or someting like that but im the only user on this computer so it must not exist. anyways if any one can help i would really appriceate it since i have no media manager.

Subject:RE: NO media manager

Reply by: Grazie

Date:3/15/2005 2:37:16 PM

Yeah . .I got that one. I did a complete Uninstall Prog for ACID5 from Control Panel, rebooted machine and did a re-install and really took my time to allow my pc to do what it had to do . . and it DID take time .. the pc went quiet for a good couple of minutes and then Media Manager did install properly. . . Now I'm trying to undestand how MM works! - HAH!

But that was my experience,

Grazie

Subject:RE: NO media manager

Reply by: jwf

Date:3/15/2005 7:50:22 PM

Yes you do have to be patient at times, but the install procedure for the media manager in 5.0a is better (we discovered and fixed some problems on certain PC configurations).

Are you trying to install 5.0a?

Subject:RE: NO media manager

Reply by: misfitsfiend77

Date:3/15/2005 8:21:28 PM

yes im trying to i have 5.a installed but the media manager just wont load iv tryed uninstaling, repairing, reinstalling iv probalbly tryed installing it 30 times, lol. i just cant get it to work. it starts configureing the microsoft sql desktop engine server and then it says it cant. but i dont have that microsoft sql server desktop engine as far as i know. i just dont know what to do any more im pretty p.c. literate so iv beentrying all kinds of stuff but nothing i try works.

Subject:RE: NO media manager

Reply by: jwf

Date:3/15/2005 9:36:46 PM

Sorry that this is not smoother for you. Hopefully we can pinpoint a root cause and get things humming.

After you think you have ACID Pro 5.0a installed check these things out:

1. Use the control panel > admin tools > services applet to list the services on your PC. Do you have one named MSSQL$SONY_MEDIAMGR?

2. If yes, then select it and try to start it. Wait 15 seconds. Press F5 to refresh the services view. Does the Status stay at "Started"?

3. If yes, try to start ACID. If you get a media mgr failed to init error, then exit ACID and looks for a file named ACID50.log in C:\Program Files\Sony\ACID Pro 5.0. Windows explorer likes to hide file extensions of "known" files by default so you may have a difficult time determining which file in that directory is ACID50.log. The log file is a test file that can be opened in notepad. What are the contents?

Also, which version of Windows are you running? 2000? XP Home? XP Pro? Which service packs?

Subject:RE: NO media manager

Reply by: misfitsfiend77

Date:3/15/2005 10:08:05 PM

i dont have that service, there is a folder named that in the sony setup but its empty. my os is xp home 2002 with servise pack 2

this is the acid error log
[Log Started]
2005-03-15 21:44:42,890 [1840] FATAL Sony.MediaSoftware.MediaMgr.AssLoad [] - AssLoad.Initialize() failed with an unhandled exception.
Exception: Sony.MediaSoftware.MediaMgr.MediaMgrException
Message: The database service failed to initialize properly (MSSQL$SONY_MEDIAMGR).
Source: Sony.MediaSoftware.MediaMgr
at Sony.MediaSoftware.MediaMgr.SqlMediaLibraryMgr..ctor(IConfigMgr configMgr)
at Sony.MediaSoftware.MediaMgr.MediaLibraryMgrFactory.GetInstance()
at Sony.MediaSoftware.MediaMgr.MediaMgrController..ctor(Boolean resetConfig)
at Sony.MediaSoftware.MediaMgr.AssLoad.Initialize(Int32 hostApp, Boolean resetConfig, Int32 userLCID)

this is the error log i got out of the media manager file

2005-03-15 21:51:05.82 server Microsoft SQL Server 2000 - 8.00.760 (Intel X86)
Dec 17 2002 14:22:05
Copyright (c) 1988-2003 Microsoft Corporation
Desktop Engine on Windows NT 5.1 (Build 2600: Service Pack 2)

2005-03-15 21:51:05.82 server Copyright (C) 1988-2002 Microsoft Corporation.
2005-03-15 21:51:05.82 server All rights reserved.
2005-03-15 21:51:05.82 server Server Process ID is 1916.
2005-03-15 21:51:05.82 server Logging SQL Server messages in file 'C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\LOG\ERRORLOG'.
2005-03-15 21:51:05.85 server SQL Server is starting at priority class 'normal'(1 CPU detected).
2005-03-15 21:51:05.89 server SQL Server configured for thread mode processing.
2005-03-15 21:51:05.89 server Using dynamic lock allocation. [500] Lock Blocks, [1000] Lock Owner Blocks.
2005-03-15 21:51:05.96 spid3 Warning ******************
2005-03-15 21:51:05.96 spid3 SQL Server started in single user mode. Updates allowed to system catalogs.
2005-03-15 21:51:05.96 spid3 Starting up database 'master'.
2005-03-15 21:51:06.48 server Using 'SSNETLIB.DLL' version '8.0.766'.
2005-03-15 21:51:06.50 spid5 Starting up database 'model'.
2005-03-15 21:51:06.56 spid3 Server name is 'BASE\SONY_MEDIAMGR'.
2005-03-15 21:51:06.56 spid3 Skipping startup of clean database id 5
2005-03-15 21:51:06.56 spid3 Skipping startup of clean database id 6
2005-03-15 21:51:06.56 spid3 Starting up database 'msdb'.
2005-03-15 21:51:06.82 server SQL server listening on Shared Memory.
2005-03-15 21:51:06.82 server SQL Server is ready for client connections
2005-03-15 21:51:07.32 spid5 Clearing tempdb database.
2005-03-15 21:51:08.54 spid5 Starting up database 'tempdb'.
2005-03-15 21:51:08.64 spid3 Recovery complete.
2005-03-15 21:51:08.64 spid3 SQL global counter collection task is created.
2005-03-15 21:51:08.65 spid3 Warning: override, autoexec procedures skipped.
2005-03-15 21:51:16.87 spid3 SQL Server is terminating due to 'stop' request from Service Control Manager.

i dont know if this will help you but i hope it does. also i have a jacked sholder and im on pain pills so sometimes my messages wont make sense and i misspell stuff i apolligize i just dont notice because im on pain pills.

Subject:RE: NO media manager

Reply by: jwf

Date:3/15/2005 11:38:53 PM

Hmmm.

In Add/Remove Programs, try uninstalling ACID Pro 5.0a AND uninstalling the entry listed "Microsoft SQL Server Desktop Engine (MSSQL$SONY_MEDIAMGR)".

Then reboot.

Then try running setup again. After ACID 5.0 installs, it should say it will install the Sony Media Manager. Then you'll get another windows installer progress dialog that can take awhile to run. Do you see this?

We may have to try getting you in touch with a customer service rep and getting detailed installer logs to figure out just what exactly is going on.

What sort of PC is this running on in terms of performance? CPU speed? RAM?

Again, sorry for this hassle. I'm disappointed this doesn't "just work" for you - it should.

Subject:RE: NO media manager

Reply by: misfitsfiend77

Date:3/16/2005 12:54:20 AM

im thinking the problem is with my computer not the software but i dont know. acid installs fine and i can uses it but when the media manager goes to install it a box comes up saying its configureing the microsoft sql desktop server engine, that takes about a min when it gets about 1 to 2 seconds form the end a box pops up and says "setup failed to config. refer to server eror log and setup error log for more info" i dont know were the server error log is but the set up log is the second one in my last message. also when i open acid 5.0a it says that the mssql$sony_mediamgr servise doesnt exist. there is no meida manager stuff in the services or in the add remove progs. it never makes it past the config. i think im gonna try system restore tomorrow. my p.c. is a hp pavilion 522n it has has 1.8 ghz celeron , 512 ddr sdram, 60gb hard drive so its decent. iv already tryed uninstalling from the add remove progs. and it does the same thing. no matter what iv tryed so far it always does the same thing.

thanks for all the help and its no problem at all. computers are funny.

Subject:RE: NO media manager

Reply by: Sbilf

Date:3/16/2005 2:34:48 AM

Hi misftsfiend77,

I've got the same problem...and this occurred because I've changed the TMP and TEMP folders in XP setting (did it to have better performances). The online Sony's (via e-mail) help me a lot.

I've make this steps:

1) unistall Acid pro 5.0;
2) set the folders and variables to the standard Windows installation;
3) reinstall Acid pro 5.0;
4) set the XP TMP and TEMP variables to my personal configuration again...

...and now Acid and Media Manager too work fine.

I'm not sure that this help you, but I want to share experince with others.

Cheers, Max and sorry for my bad english.

Subject:RE: NO media manager

Reply by: jwf

Date:3/16/2005 11:47:03 AM

Sometimes we've seen the SQL portion of the install fail with the "unable to configure" type of message if old files exist from a previous install (alas Microsoft installers don't always clean up everything).

Try this:

1. Uninstall ACID Pro 5.0a and Microsoft SQL Server Desktop Engine (MSSQL$SONY_MEDIAMGR) using add/remove programs from control panel.

2. Use Windows Explorer to completely delete the folder C:\Program Files\Sony\Shared Plug-Ins\Media Manager.

3. Reboot

4. Try installing again.


The gory details are here, but the above has been a good workaround when we have seen the issue:

http://support.microsoft.com/default.aspx?scid=kb;en-us;816499

Subject:RE: NO media manager

Reply by: misfitsfiend77

Date:3/16/2005 1:47:31 PM

I DID IT IT FINALLY WORKS!, lol

thanks so much for everyones help. what i did was a non destructive system restore to get all the settings back how they came reinstalled acid and the media manager installed fine. i dont know what the problem was but im happy cause now it works. now all i have to do is figure out how to use this program, lol.

THANKS AGAIN FOR ALL THE HELP!

Subject:RE: NO media manager

Reply by: GRVDGGR864

Date:4/11/2005 12:12:15 AM

ok ive read all the threds here and iv done everything in here far as uninstall and re-install..and it worked for a bit but now the media manager has kicked bk out.any idea why and is there a way yet to fix this problem with out all the un and re-installing????
my system is,
2k sp4B

Subject:RE: NO media manager

Reply by: jwf

Date:4/11/2005 7:04:23 AM

Can you be more specific than "kicked bk out"?
What is the error message?

Subject:RE: NO media manager

Reply by: GRVDGGR864

Date:4/11/2005 7:19:40 AM

kicked bk out = will not start up.
error = "Media Manager initialization failed."

log files is as follows.......
2005-04-11 03:24:49,968 [2892] FATAL Sony.MediaSoftware.MediaMgr.AssLoad [] - AssLoad.Initialize() failed with an unhandled exception.
Exception: Sony.MediaSoftware.MediaMgr.MediaMgrException
Message: Required configuration information for TemplateDir and/or ReferenceLibDir is not present in registry.
Source: Sony.MediaSoftware.MediaMgr
at Sony.MediaSoftware.MediaMgr.SqlMediaLibraryMgr.ReadRequiredRegistryValues()
at Sony.MediaSoftware.MediaMgr.SqlMediaLibraryMgr..ctor(IConfigMgr configMgr)
at Sony.MediaSoftware.MediaMgr.MediaLibraryMgrFactory.GetInstance()
at Sony.MediaSoftware.MediaMgr.MediaMgrController..ctor(Boolean resetConfig)
at Sony.MediaSoftware.MediaMgr.AssLoad.Initialize(Int32 hostApp, Boolean resetConfig, Int32 userLCID)




yes all the mssql for sony is enabled and both are up and running.and set on auto inside of services..........
1056 [ MSSQL$SONY_MEDIAMGR ] MSSQL$SONY_MEDIAMGR [ RUNNING ] [ AUTOMATIC ]

1136 [ SQLAgent$SONY_MEDIAMGR ] SQLAgent$SONY_MEDIAMGR [ RUNNING ] [ AUTOMATIC ]


log from 2k is as follows...


Event Type: Warning
Event Source: MSSQL$SONY_MEDIAMGR
Event Category: (8)
Event ID: 19011
Date: 4/11/2005
Time: 10:01:55 AM
User: N/A
Computer: TJCS1
Description:
The description for Event ID ( 19011 ) in Source ( MSSQL$SONY_MEDIAMGR ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: (SpnRegister) : Error 1355.

Subject:RE: NO media manager

Reply by: jwf

Date:4/11/2005 12:16:10 PM

Not sure how you ended up missing a registry key.

If you are brave with regedit look for:

HKLM\Software\Sony Media Software\Shared Information\Media Manager
(HKLM = HKEY_LOCAL_MACHINE)

There should be a TemplateDir entry which by default points to this directory:
C:\Program Files\Sony\Shared Plug-Ins\Media Manager\Media Library Templates

There should also be an AssemblyName and ClassName keys.

An uninstall / reinstall of ACID 5.0a should re-create the necessary key - unless you are getting some sort of error during install that you forgot to mention?

Subject:RE: NO media manager

Reply by: GRVDGGR864

Date:4/11/2005 1:48:31 PM

AssemblyName =

Sony.MediaSoftware.MediaMgr, Version=1.0.1889.26718, Culture=neutral, PublicKeyToken=3cda94b1926e6fbc

ClassName =

Sony.MediaSoftware.MediaMgr.AssLoad

TemplateDir =

C:\Sonic Foundry\ACID Pro 5.0\Media Manager\Media Library Templates

does this look bout right?


also i went into my acid dir and snagged this error log file.there are 6 of them that all say the same thing......and reads as follows.......

2005-04-11 10:28:36.17 server Microsoft SQL Server 2000 - 8.00.760 (Intel X86)
Dec 17 2002 14:22:05
Copyright (c) 1988-2003 Microsoft Corporation
Desktop Engine on Windows NT 5.0 (Build 2195: Service Pack 4)

2005-04-11 10:28:36.18 server Copyright (C) 1988-2002 Microsoft Corporation.
2005-04-11 10:28:36.18 server All rights reserved.
2005-04-11 10:28:36.18 server Server Process ID is 1020.
2005-04-11 10:28:36.18 server Logging SQL Server messages in file 'C:\Sonic Foundry\ACID Pro 5.0\Media Manager\MSSQL$SONY_MEDIAMGR\LOG\ERRORLOG'.
2005-04-11 10:28:36.32 server SQL Server is starting at priority class 'normal'(1 CPU detected).
2005-04-11 10:28:36.98 server SQL Server configured for thread mode processing.
2005-04-11 10:28:36.99 server Using dynamic lock allocation. [500] Lock Blocks, [1000] Lock Owner Blocks.
2005-04-11 10:28:39.34 spid3 Starting up database 'master'.
2005-04-11 10:28:40.82 server Using 'SSNETLIB.DLL' version '8.0.766'.
2005-04-11 10:28:40.82 spid5 Starting up database 'model'.
2005-04-11 10:28:41.01 spid3 Server name is 'TJCS1\SONY_MEDIAMGR'.
2005-04-11 10:28:41.01 spid3 Skipping startup of clean database id 4
2005-04-11 10:28:41.17 server SQL server listening on Shared Memory.
2005-04-11 10:28:41.32 spid5 Clearing tempdb database.
2005-04-11 10:28:42.18 spid5 Starting up database 'tempdb'.
2005-04-11 10:28:42.46 spid3 Recovery complete.
2005-04-11 10:28:42.46 spid3 SQL global counter collection task is created.
2005-04-11 10:28:49.10 server SQL Server is ready for client connections
2005-04-11 10:29:04.67 spid51 Starting up database 'msdb'.
2005-04-11 10:29:08.18 spid51 Using 'xpsqlbot.dll' version '2000.80.760' to execute extended stored procedure 'xp_qv'.

also inside of the "Media Library Templates" folder inside of acid the only file there is "Empty Media Library.en-US"...

while looking at all this is there a way to fix this trouble with out going through the HASSLES of unistalling and re-installing the whole thing or what????????

Subject:RE: NO media manager

Reply by: jwf

Date:4/11/2005 3:47:56 PM

I'm very sorry about all of this hassle - you may have found a hole in our installers.

Under this same area in the registry:

HKLM\Software\Sony Media Software\Shared Information\Media Manager
(HKLM = HKEY_LOCAL_MACHINE)

do you have a string value named ReferenceLibDir?

If not install the Sony Sound Series Loops and Samples Reference Library (either from the ACID CD or download it from here). It should create one.

Something must have removed that registry key in your mix of installs and uninstalls. We'll check into this further. Please let me know if this resolves your error on launch.

Subject:RE: NO media manager

Reply by: GRVDGGR864

Date:4/11/2005 10:15:50 PM

no there wasnt a string for that.........
i installed the

Sony Sound Series Loops and Samples Reference Library

from the cd and it is there now and everything is looking fine for now......no idea if it will work with the download version if it though........no idea how it disappeared but it was gone till i installed that again...but i will have to remember this fix and pass it on cause i know a couple others this same problem has happened to.....

thanks a million.:):):):)


p.s.s.
how about putting a repair option inside of the installer for when something like this happens.?.just a thought.:)

Subject:RE: NO media manager

Reply by: jwf

Date:4/12/2005 7:18:22 AM

Glad to hear it is working for you again - sorry again for the hassle.

Note that if you don't value the Sony Sound Series Loops and Samples Reference Library, just don't enable it within the Media Manager options dialog. Then all you are paying resource wise is a bit of disk space for it (no memory or other runtime hit).

We'll continue to test the installer scenarios to try to figure out how you could have gotten into this broken state.

Two questions for you:

1. Do you recall off hand if you installed ACID Pro 5.0 and then later updated to 5.0a? Or did you just start with 5.0a? Both should work, but clearly something came along and removed the registry key.

2. Had you ever previously installed the Sony Sound Series Loops and Samples Reference Library and then later uninstalled it?

Subject:RE: NO media manager

Reply by: GRVDGGR864

Date:4/12/2005 12:58:50 PM

i first installed 5.0 from the cd set and then did an update from the download of 5A from the website...

far as Sony Sound Series Loops and Samples Reference Library goes if it uninstalls with the app when you unnstall then yes, but not by itself no ......
another thing is after i installed the new SF it went out then also, that was the 2nd time i uninstalled acid.........then reinstalled it........media manager has not worked sence then.........