Subject:Acid pro 5 crashes while using Sonitus DX plugins

Posted by: sgx

Date:2/16/2005 3:59:32 PM

Sometimes when I'm using one of my Sonitus effects DX plugins in Acid, if I tweak a knob or slider in the plugin while the song is playing, Acid will freeze up and crash. I'm also rewiring Reason into Acid, and this in turn freezes rewire and Reason crashes also. Any suggestions? Thanks a bunch.

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: pwppch

Date:2/16/2005 4:17:50 PM

Which plugin? On a Bus or a Track?
Tweaking which knob?

The specifics will really help us out.

Peter

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: sgx

Date:2/16/2005 4:36:46 PM

Pretty much all the Sonitus plugs (Compressor, delay, eq, multiband compressor are the ones I use regularly) and any adjustable knob, slider or parameter in either a bus or track will cause the crashes. These plugins work perfectly in Sonar 3.1.1 which is the software that came with these plugins.

My computer is a P4 3ghz, 1gb RAM, SB Audigy 1 Platinum. I'm pretty sure this isn't caused by too much load on the CPU since I've watched the CPU meter when this happens and I have power to spare.

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: SonyJennL

Date:2/16/2005 6:48:13 PM

I'm not able to reproduce this. Running ACID with Reason rewired... I've tried all the Sonitus plug-ins on the bus or track. No crashing.

We need more details. There is something else going on in the scenario that we're missing.

-Jenn

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: Rednroll

Date:2/17/2005 6:46:30 AM

I'm unable to reproduce also with my Sonitus FX's, but I'm using the Ultrafunk version which are non automatible versions as compared to the cakewalk versions.

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: Martian

Date:2/17/2005 7:38:04 AM

Can it be compatibility problems with hardware? I mean, you try to reproduce the problems with crashing and in my case (my pc grashes while scrolling/zooming during playback of numerous tracks) you told me the same. Is your computers optimized in a way that ours isn´t? It looks like it doesn´t have anything to do with the software (since you cant reproduce it) then what can it be?

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: Martian

Date:2/17/2005 7:41:09 AM

And also: It never happened to me in AP4. therefor this is a bug in AP5.

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: SonyJennL

Date:2/17/2005 8:47:53 AM

Martian,

Yes, it could be compatibility problems with the hardware. If users would also post their computer specs we could check on that (but often they do not).

As for if our computers are optimized differently, the answer to that is no. It is not uncommon for problems to show on one machine and not another. The key to solving these things is to figure out what's different and then we can figure out what's causing the problem and fix it.

-Jenn

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: Rednroll

Date:2/17/2005 1:17:14 PM

"And also: It never happened to me in AP4. therefor this is a bug in AP5."

You can't always be sure on that fact. It seems like the probable cause, but I can speak from experience on this one. I was using Vegas 4 and when I got my hands on my first copy of Vegas 5 I couldn't even get it to start up without crashing on the same system V4 was running on. Nobody else was experiencing the same problem as me, so I looked into my system. I did a windows update and it detected that their was an updated driver for my video card. I installed the new driver and walahhh!!!! Vegas 5 was now running smooth with no problems. When I went back to try using Vegas 4, everything seemed to run much smoother also and all of a sudden I could increase my track count over what I had previously been able to until things locked up on me. So basically, the point of my explanation is that the bug was always there on my system, and just manifested itself further when I upgraded to Vegas 5.

Moral of the story, make sure all your hardware drivers are up to date before you blaim the software that's running on top of that buggy hardware driver or some other type of system conflict that might be going on. The problem seen here could very well be related to a video card or sound card driver issue or an IRQ sharing conflict, and you should be open to investigating that possibility. Especially, since 3 other people have said in this thread that they've tried to reproduce the problem without the same results. The argument of AP4 works, but AP5 doesn't so it must be a bug in AP5 is not always the case.

One other thing you can try to help narrow down the problem is to try the VST version of the Sonitus plugins and let us know if you get the same results. At least I'm guessing that would elliminate a problem within the DX windows engine or narrow it down to that.

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: Martian

Date:2/17/2005 3:20:51 PM

Well in fact I tried to change my soundcard driver, updated my graphics driver, slowed down the hardware acceleration, reinstall the program, and so on. This was all suggested by the right people (sony people). Not every one has an expert knowledge in computers and I must say that no matter what the problem is, - it is happening to some of us. I wish I had your gift and was able to fix the problem by trying out various things like you did. I am running on same Hardware as before in ap4. I install ap5 and the problem is there. Therefor I conclude that Ap5 cannot run on my hardware without crashing the program. Something in ap5 has been modified and causes this. This is thoughts from an average user trying to fix the problem. I cant stop thinking how many out there just gives up and waste money on buying the product. Just so you know: I hope to find the bug and I love the workflow in Acid....Until it crashes ;-)

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: Rednroll

Date:2/17/2005 4:30:46 PM

It seems like you and SQX are experiencing the same problem, so this should be beneficial to finding it. I'm not saying AP5 is not the problem, it very well might be. So to help the Sony folks out in reproducing it, could you list other hardware you have installed on your PC and if SQX could do the same, then we might find something common between your systems causing the problem.

1. What sound card are you using?
2. What Video card?
3. Which OS win2k or WinXP?
4. Any other hardware installed like ethernet cards etc?
5. Are you running any other background programs while using Acid, like anti-virus software and firewalls?
6. List specifics of your system. Processor, Motherboard, etc.

I realize this is not what you expected to do when you purchased the software, but realize one of the benefits of Acid is that it allows you to use it with every PC configuration under the sun and this is the first release. So of course every PC configuration hasn't been tested with Acid, so the best way to get a solution to your problem is to list details about your system to help the Sony quality department reproduce the problem so they can go and debug it. They're obviously concerned with the problem because they are responding to this post, they just haven't gotten enough details to reproduce it yet.

Good luck,
Red

Subject:RE: Acid pro 5 crashes while using Sonitus DX plugins

Reply by: sgx

Date:2/18/2005 7:15:05 PM

Ooh. New replies. I suppose I should go and try to update all my hardware drivers. I'll get to that as soon as I finish up a current project I'm working on between Reason and Acid. Don't really feel like experimenting on my system while I've got something in progress. I get back to you.