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Subject:SERIALNUMBERS
Date:2/14/2005 9:58:05 PM

OK CALL ME A DUMB ASS BUT IN JUST MOVED AND LEFT SOME STUFF IN MICHIGAN AND FORGOT MY SONY BOX AND IT GOT WET WHEN MY MOMS HOUSE FLOODED AND SHE THREW IT AWAY. WELL MY COMPUTER CRASHED AND I WANT TO REINSTALL IT BUT I NEED A S/N, HOW DO I GO ABOUT GETTING ONE? THANKS FOR ANYONES HELP
Subject:RE: SERIALNUMBERS
Reply by: JohnnyRoy
Date:2/14/2005 10:57:23 PM

Just call Sony customer support and they will look it up for you from your registration records.

~jr
Subject:RE: SERIALNUMBERS
Date:2/15/2005 12:52:20 AM

what if i did not fill out the card? i thought i would never need to. and honestly i did not get around to it.......
Subject:RE: SERIALNUMBERS
Reply by: Chienworks
Date:2/15/2005 2:56:56 AM

You also filled in the pertinent information when you registered & activated ACID the first time around. If you put in valid information on that screen they'll be able to look you up that way.
Subject:RE: SERIALNUMBERS
Date:2/15/2005 4:21:28 AM

Are u talking about my name and stuff?? what info would they ask for if i did not register, B/c if i remember right i think i BS through it
Subject:RE: SERIALNUMBERS
Reply by: Chienworks
Date:2/15/2005 5:45:49 AM

Well then, that's your fault, isn't it? ;)

They'll probably ask for name, city, approximate time of purchase, phone number, email address ... or some substantial subset of those. However, if you didn't fill in the card or you put incorrect information in the registration screen, they won't have anything to go by.
Subject:RE: SERIALNUMBERS
Reply by: MyST
Date:2/15/2005 7:03:44 AM

Why in the world would you BS through registration if it isn't a hacked copy???
Oh...

Mario
Subject:RE: SERIALNUMBERS
Reply by: JohnnyRoy
Date:2/15/2005 7:15:54 AM

> if i remember right i think i BS through it

Yea, lets face it. If you didn’t register your product, then you took it upon yourself to not loose your registration key. Since you did, there is nothing anyone can do about it. Basically you did the equivalent of taking cash on vacation instead of travelers checks and now you lost your cash and want to know how to get it back. Calling the bank won’t help.

I have all my registration keys in a text file on my hard drive so I have them handy for re-installations. I also bought a CD pouch in Staples and I keep all the software required to rebuild my PC from a clean format in there. If there is a registration key, I get a Sharpe marker and write it on the CD so I don’t loose it. This way the serial is always with the CD.

I would still call Sony and tell them what your current authorization code and machine ID is (from the about box). Perhaps they can trace that back with information from you about the time of purchase to piece enough information together to prove to them that you are the original customer. (then write the number on the CD with a marker!) ;-)

~jr
Subject:RE: SERIALNUMBERS
Reply by: Chienworks
Date:2/15/2005 8:01:55 AM

Well, i BS'd my way through my last HP registration. It seems they now require you to become a member of the customer support website just to register a product! That in itself isn't so bad, but the registration form is several dozen questions about myself, my business, my buying habits, what software i use, what equipment i use, what magazines i subscribe to, what other groups i belong to, etc. and there's no "none of your business" box to check. All that just to register a stinkin' warranty for a $65 printer.

I've purchased about 40 more HP products since then and not registered a single one. By comparison, SONY's registration is a model of restraint and privacy.
Subject:RE: SERIALNUMBERS
Reply by: MyST
Date:2/15/2005 9:08:03 AM

You said it Kelly... Sony's is a piece of cake compared to others. That's why I don't see why one would put in false info, unless...

I enter everything, and even then, my info is remembered and I don't even have to fill it in again the next time. Heck, I even e-mail Sony when I have address changes.

I also have back-up copies of my serial numbers.

Definitely a costly lesson to learn.

Mario
Subject:RE: SERIALNUMBERS
Reply by: TorS
Date:2/15/2005 1:39:29 PM

A receipt would go a long way here.
Tor
Subject:RE: SERIALNUMBERS
Date:2/16/2005 3:01:56 AM

thank u everyone for all your help and the morron that said it was a hacked copy, suck mine.... i got a uneraser program and found it, i don;t like some of the registion forms u have to go through, plaus i had dial up and everyone knows how far that goes. but once again thanks to all
Subject:RE: SERIALNUMBERS
Reply by: MyST
Date:2/16/2005 3:11:42 AM

Actually, it's spelled MORON... with one R.

Your welcome.

Mario
Subject:RE: SERIALNUMBERS
Reply by: TorS
Date:2/16/2005 4:07:19 AM

I'm glad you got it fixed.
To explain some of the reactions you got: You wrote everything in capital letters and you included the word serial number in the post title. Because of past history, each one of these things will make people jumpy here, and you did two. You didn't know all that, of course, but that's how it is.
Tor
Edit:
Oops, forget that. The past history thing applies to the Vegas video forum.

Subject:RE: SERIALNUMBERS
Reply by: MyST
Date:2/16/2005 7:14:40 AM

Actually, it applies to the Acid forum also.
Another VERY FREQUENT give-away is the fact that it's the person's first post on these forums.
Another one is the over-justification of why they don't have it (moved and forgot it, the box got wet, mom threw it out).
Another one is the fact that they'll try anything BEFORE calling customer service (via e-mail or toll-free phone call).
In this case an unerase program.
Another thing is that he asked for "A" s/n. "I NEED A S/N, HOW DO I GO ABOUT GETTING ONE?" He didn't ask how to get HIS back.

Mario

Maybe it should be written in big, bold letters when installing the software that registration is the ONLY way Sony can help in case of a lost serial number.

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