Why did my computer crash? Power supply problem?

cndavis wrote on 6/30/2004, 12:06 AM
My computer had a major crash the other day while video editing. It destroyed a hal.dll file (whatever that is). The computer is still down. I have an HP with an extended service warranty and they thiink there may be a problem with my main hard drive and are sending me a new one. This is great, but I have had several major crashes in the past year (previously while using Studio 8 -- before I switched to Vegas). I discussed this problem with the HP technician and he suggested I upgrade my power supply on my computer. I currently have a 200W power supply and he suggested moving up to a 300W or 400W supply.

Does anyone have any experience with a crashing computer? Will a better power supply help? How large should the power supply be? Are there other possible causes for the crashes? Below I have listed some of my computer specs:

HP Desktop
1 Gig RAM
Two Hard Drives: 160 gig (main drive); 120 gig (video editing) Both drives are Maxtor.
AMD Processor 2600+
HP 300i DVD+RW burner
CD/DVD ROM drive

Thanks for your help!

Comments

TheHappyFriar wrote on 6/30/2004, 5:32 AM
could be the power supply. Was anything added to the computer AFTER you brought it home (they should of installed a sufcient power supply at the factory).

Also, my computer (which is normaly rock solid) has had some crashes in the psat month. I belice it was do to really high humidity & temperature though. Are you have excessively high humidity in your house (greater then 70%)?
farss wrote on 6/30/2004, 5:49 AM
Humidity is unlikely to cause you a problem, very low humidty can be an issue, if nothing else there's a higher risk of static buildup.
Power supplies can be a worry. The specs are as dodgy as all hell. There's no way you can get 300 watts out of 98% of the 300 watt power supplies. Even taking that into account the components and general construction leaves a lot to be desired.
I'b be thinking to invest a=in a decent mains filter, don;t really need the expense of a UPS, just something to make certain no nasty spikes get into the computer and past the cheapo powers supplies.
JohnnyRoy wrote on 6/30/2004, 5:55 AM
> Does anyone have any experience with a crashing computer?

Does anyone here use the Windows operating system by Microsoft? ;-)

Sorry, I couldn’t resist. Without knowing more about your computer its hard to say. If you didn’t add any hardware then there is no reason to get a larger power supply. Did you add a Pinnacle Deluxe capture card by any chance? I had a Dell once (just once) that had a 200W power supply and when I added the Pinnacle Deluxe card all it did was crash. If I took the card out it stopped crashing. I have the exact same card installed in my new home build PC and it’s very stable. (as stable as any Windows system could be) My new PC has a 480W power supply. So random crashing could be an inadequate power supply but it also could be a bad device driver. It’s hard to say.

~jr
mstrg wrote on 6/30/2004, 7:07 AM
PS looks low.
They've beat this topic to death at
http://www.ocforums.com/showthread.php?t=252752&page=1&pp=30
And a quick PS calculator here: http://www.jscustompcs.com/power_supply/

As to the advice from an HP tech - weren't they the ones who built your PC to begin with?
riredale wrote on 6/30/2004, 7:14 AM
If the crash was caused by something intermittent, it could be tough to track down. If you think it could be the power supply, then simply buy another unit and swap it. Generic power supplies are maybe $30. It might be that your HP has a special power supply, however (one strong reason for going the homebuilt route next time).

Some folks love BIG power supplies. I have found that a plain ol' 350w supply can handle my somewhat elaborate homebuilt PC (with 6 drives inside the case) just fine.

The other obvious suspect is memory. Here, too, simply get a replacement stick, or if you have multiple sticks in the PC then remove one for a time and check stability afterwards (xp runs fine on 256MB; it just won't be a fast at some tasks).

I've had several problems with RAM over the past 6 years, but never with any power supply. You can check for power adequacy by simply downloading the free Motherboard Monitor and installing it. It shows your various system voltages and an inadequate supply would show up as a sagging voltage. Can't help with intermittents, however.

In my own experience, here are the problems I've had with my Compaq and my own homebuilt PC's since 1998:

(1) Bad ram: twice (admittedly they were generic ram sticks)

(2) bad CPU: never

(3) bad power supply: never (though I replaced the meager 100w Compaq supply)

(4) bad drive: never

(5) bad hard disk power cable: twice

(6) bad hard disk data cable: once

cndavis wrote on 6/30/2004, 12:08 PM
Thanks for all the responses. I should have mentioned that I added the second hard drive after I bought the computer. But nothing else. I was told by the HP guy that 200 W was on the low end even before I added the second drive. I bought the computer through Best Buy, so I'm sure who is "responsible" for the problem.

Not much humidity here (I'm in the Sacramento, CA area -- I think there is about 20-30% humidity here). However, the room my computer is in can does get warm (80s).

Thanks for the calculator "mstrg"! A quick estimate shows that I should have at least 350 W. I'll try a larger power source and see if that helps.

EdBee wrote on 6/30/2004, 12:17 PM
Had a weird experience this past winter after I built this computer using an a combination of old and new parts. Intermittent crashes while video editing losing some files and causing a multitude of problems. Thinking it might be tne new mb or processor I tried everything I could think of. Finally found the power supply plug was loose on the mb. Never forget that one....