Acid 4.0 won't see DirectX during install -ACID Product Family

Subject:Acid 4.0 won't see DirectX during install Posted by: automatonxtinct Date:6/8/2004 7:49:48 AM I recently got a new computer. My old comptuer was running under Win98SE, and I had no problems with Acid. When I switched to WinXP Pro on the new system and tried to install Acid, it told me I needed DirectX8.0. Now, I've installed both DirectX 8.0 AND 9.0, and it doesn't seem to see either of them. Also, when it gives you the list of programs it needs to run, there's normally an option to install them right through the Acid installation, but now the Install button is greyed out! What do I do??
Subject:RE: Acid 4.0 won't see DirectX during install Reply by: SonySCS Date:6/8/2004 8:28:25 AM Did you restart your computer after installing DirectX? Suzan
Subject:RE: Acid 4.0 won't see DirectX during install Reply by: automatonxtinct Date:6/8/2004 9:24:41 AM Yep. I reinstalled both 8.0 and 9.0 a few times, just in case there'd been an installation error, restarting after each time, but still no luck.
Subject:RE: Acid 4.0 won't see DirectX during install Reply by: SonySCS Date:6/9/2004 3:24:18 PM It sounds like your DirectX files are corrupt--there should not have been a problem with Windows XP. Try running the DirectX Diagnostic tool: Click Start, click Run, type dxdiag, and then click OK. The "System" page has the DirectX version listed -- if you installed the latest download version from Microsoft, it should be 9.0b. The second tab, "DirectX Files," will list them and the notes should say "No problems found." Is this what you have? Suzan
Subject:RE: Acid 4.0 won't see DirectX during install Reply by: automatonxtinct Date:6/10/2004 7:52:38 PM Yeah, everything appears as you say.
Subject:RE: Acid 4.0 won't see DirectX during install Reply by: SonySCS Date:6/11/2004 7:35:28 AM I'm really out of ideas: you should never have seen the DirectX message to begin with. At this point I'd contact Customer Service. Sorry, Suzan Support
Subject:RE: Acid 4.0 won't see DirectX during install Reply by: Iacobus Date:6/11/2004 7:22:45 PM Can you employ a brute force method and reformat this new system (provided you have a "system restore" or Windows XP master CD-ROM)? Sounds like something got yoinked in the process. Iacobus ------- RodelWorks - Original Music for the Unafraid mD's ACIDplanet Page Guitars 4 Kids
Subject:RE: Acid 4.0 won't see DirectX during install Reply by: SonySCS Date:6/14/2004 7:53:21 AM Double that. I was thinking system restore would be good. Then install DirectX 9.0b. Suzan

Subject:Acid 4.0 won't see DirectX during install

Date:6/8/2004 7:49:48 AM

I recently got a new computer. My old comptuer was running under Win98SE, and I had no problems with Acid. When I switched to WinXP Pro on the new system and tried to install Acid, it told me I needed DirectX8.0. Now, I've installed both DirectX 8.0 AND 9.0, and it doesn't seem to see either of them. Also, when it gives you the list of programs it needs to run, there's normally an option to install them right through the Acid installation, but now the Install button is greyed out! What do I do??