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Subject:ATTN:SONY REPRESENTAIVES
Posted by: schirall
Date:5/5/2004 5:54:28 PM
any sony reps monitoring this board???PLEASE!!!do you have an answer for acid 4.0f not working with an m-box using asio drivers.IT'S MADDENING! i think files are being corrupted because reinstalling cures it for a short while(but,of course i don't really know).is this known?is it being worked out?is it worked out?i would think it was my system if everyone else wasn't complaining about the same thing. please help a struggling artist out.i got time and budget problems.i don't need this. thank you,i'm not being an a-hole i'm just stuck.this stuff's all new and expensive by my standards,i would just like it to work. |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: pwppch
Date:5/5/2004 9:27:57 PM
There are no known issues with the M-Box and ACID 4.0f. Do you have a specific set of steps to reproduce the problem that you are seeing? Are you using the WaveClassic Driver or the ASIO driver for the M-Box? Is the M-Box set to up in Windows to be your default audio device? What version of PTools LE do you have installed? What version of the ASIO/Wave drivers do you have installed? Peter |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: schirall
Date:5/6/2004 7:34:14 AM
thanks for replying,i hope it's something i have set up wrong,i assumed it was a problem because of the abundance of posts on the very same topic. i'm using the asio driver on acid to record,the default driver for the computer was set to my usb soundcard for everything else playback. protools 6.1 as far as the version of asio driver,wow,i don't know,it came with the 6.1 installation cd. what happens is it will record fine for about 10 takes or so,then right in the middle of recording it will freeze up completely with no opion but to reboot. i appreciate your help,if you can stick with me.i have a decent grip on how this all works,but i'm no computer expert and it may be something stupid. |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: pwppch
Date:5/6/2004 8:05:38 AM
You should obtain the latest and greatest from Digi. I believe they are now at 6.4 for LE and this includes the latest ASIO drivers. The newest drivers are also available for download seperately. Does the problem occur if you use the Wave drivers for the M-Box? Let me know how this goes. Also, if you have any specific steps to reproduce this problem, please post them here. Thanks Peter |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: MikeDee
Date:5/6/2004 1:35:44 PM
What about the "freeze & fuzz" issue with ACID Pro 4.0f, sir? Can you help out here? I'm using a Sony Vaio PCG-GR300 laptop (Intel PIII 1.6 GHz, 512 MB RAM, 40 GB HDD) with an Echo Layla24 PCMCIA sound card and a Glyph M∙Project 120 GB FireWire HDD. The machine's network and modem connections are disabled, and there is no virus software installed...essentially, the machine is insulated from the rest o' the world. I have no issues whatsoever with any of my other software (CD Architect 5.0a, Sound Forge 6.0e, SAWStudioLite 3.7b); all of my apps coexist peacefully and work properly. ACID appears to work properly...then (while playing back my tracks or previewing loops), without warning, the entire app freezes and a loud, somewhat fuzzy (or, perhaps, buzzy) tone sounds for about two or three seconds. Then the app unfreezes; however, everything is sort of out of sync. After hitting stop and restarting playback (or preview), all is well...until the next "freeze & fuzz," which occurs at an undetermined, seemingly random time. Apparently, I am not the only one experiencing this issue. This being said, as well as my equipment being in excellent shape and performing optimally, it appears that ACID Pro 4.0(f) is the likely suspect. I would appreciate it if you would address this issue as soon as possible and provide a free fix (in the form of ACID Pro 4.0g), as well as include the fix in the next major upgrade (ACID Pro 5x). Thank you in advance for your prompt attention to this matter. Sincerely yours, Mike E. Dee |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: schirall
Date:5/6/2004 1:48:08 PM
thanks,peter, i'll try to download new drivers. |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: MacMoney
Date:5/6/2004 7:30:15 PM
Are you guys trying to run ASIO at 128 samples? I have a Mbox 6.1 ASIO (updating to 6.4) and Acid 4.0f that I use on my Dell lap top with no problems. Tony Mac |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: SonyJennL
Date:5/7/2004 10:56:34 AM
Mike, Are you seeing this happen when you've run your projects and media off your internal drive or only with the Firewire drive? We've seen problems related to the firewire drives that are similiar to what you describe. We are also contacting Echo to see if they are seeing the same. (we do not have a Layla in house for testing currently) Please try moving one of the troubling projects to an internal drive and see if you are seeing the same problem. Post back and let me know how it goes. Thanks, Jenn |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: MikeDee
Date:5/7/2004 12:07:01 PM
Hi, Jenn - The issue occurs on both the internal drive and the FireWire drive. I have not seen any issues reported to Glyph Technologies (www.glyphtech.com); however, you may wish to contact them. Additionally, I have had no issues with the Layla. Thank you very much for your assistance in this matter. Mike |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: schirall
Date:5/7/2004 3:32:31 PM
well ,i installed the drivers again from digidesign's website and while installing a window told me i didn't have enough RAM to run the drivers it needs 256 im at 252,i feel dumb i didn't see that when i bought the box 3 weeks ago.i'm not a HUGE computer guy,i just got a new computer dedicated to audio and i thought i was cool. the m-box works but like i said freezes often while recording. anyone got any suggestions for a fool. |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: SonyJennL
Date:5/9/2004 8:15:03 PM
Hi Mike, Given that you are seeing this with both the IDE and external drive, I do not feel it is necessarly to contact Glyph Technologies at this stage. I sent an email to Echo to see if they are able to reproduce the problem. You mentioned in your earlier post that you are not the only one seeing this. If you know others, please direct them to this thread (especially if they are using a different sound card). I will post back when I hear back from Echo. If you have any additional details, let me know. Thanks, Jenn |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: MikeDee
Date:5/10/2004 11:42:17 AM
Hi, Jenn - I do notice that the issue occurs more frequently on the FireWire drive; however, it may be because I am using larger project files. I cannot use large files with a great number of tracks with the IDE drive, since it is not fast enough to provide the throughput required to do "real" digital audio. Muting a number of tracks so that the project will playback without hiccupping and stuttering (or just plain stopping) does not mimic the "real world" scenario and, thus, may not duplicate the problem frequently enough, if at all; therefore, I won't waste our time trying to achieve the improbable (if not impossible). Why would the issue be either specific to or more prevalent with FireWire drives? Is there a problem with the way ACID Pro 4x implements the FireWire protocol? If so, will this be fixed in v5? I have no desire to use the internal IDE drive with ACID or any of my other digital audio apps. I need both speed and reliability in order to get the job done. Thankfully, my equipment and software function properly (with the exception of this issue, its scope limited solely to ACID). I have made screenshots of our correspondence (through 05/07/2004) and have emailed them to Glyph (tech@glyphtech.com); hopefully, they will reply in a timely fashion. Thanks again for your attention and service. Best regards, Mike |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: MikeDee
Date:5/10/2004 12:04:01 PM
Hi again, Jenn - As an FYI: I began posting this issue in response to the problem experienced by Enrico Forti (user name "nikkeinomura" [please refer to the thread "asio drivers with acid" {last post date = 05/06/2004}]). I am unsure as to how similar Enrico's issue is to mine and whether or not it was resolved. I will say that his problem appeared very similar, enough so that I made the time to post my issue. Unfortunately, I cannot remember where I read the other postings. Perhaps Enrico will catch sight of this thread and will have knowledge of others experiencing this issue; hopefully, we'll see a post from him. Thanx again, Mike |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: SonyJennL
Date:5/10/2004 2:48:12 PM
Hi Mike, Are you seeing this with the WDM drivers or with ASIO only? If ASIO only, what do you have as your settings for buffer size and clock source? Also, I checked out the "asio drivers with acid" thread. I'm not confident after reading nikkeinomura's description that the fuzz&freeze is our problem. He says "I've the same problem running Ableton Live 2.0 using the ASIO drivers of the Ozone with a buffer size of 512 or 768 samples." Unless that is a typo, it leads me to believe that the audio device may be the culprit. Thanks, Jenn |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: MikeDee
Date:5/10/2004 3:28:19 PM
You're probably right, Jenn...Enrico's problem may be different...it may be his ASIO drivers or his sound card. 'Tis hard for me to tell, since the issue I'm having involves FireWire and/or IDE, as well as my sound card, but *not* ASIO. I can state with confidence that my issue does not involve ASIO because I am NOT using ASIO. :) I originally used the WDM drivers -- I experienced the issue then -- and am now using the PureWave (PW) drivers -- and am still experiencing the issue now. Please note that all of my software has worked well with both WDM and PW...again, with the exception of this ACID issue. I moved from WDM to PW because PW is more efficient...a direct connection between the software and the Layla, bypassing the MS kernal. I am satisfied with the performance of PW and do not believe that it or the Layla is causing the issue, since none of my other software is rendered inoperable or "annoyed" in any way by either PW or the sound card. I am convinced that the issue is specific to ACID Pro 4 (no issues with Sound Forge 6.0e or CD Architect 5.0a), either in the way it implements the FireWire protocol or in the way it interacts with sound cards (furthermore, I do not believe it is specific or limited to the Layla)...or both. Thanks so much for staying in there with me, Jenn...much appreciated. :) Best personal regards, Mike |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: SonyJennL
Date:5/11/2004 8:55:07 AM
Hi Mike, I'm passing the extra information on to Echo. Thank you for the quick reply. To note, I wouldn't expect to see this as a problem in Forge or CD Arch since they are not multitrack applications. (Less intensive) Thanks, Jenn |
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Subject:RE: ATTN:SONY REPRESENTAIVES
Reply by: SonyJennL
Date:6/8/2004 7:31:16 AM
Hey Mike, I sent you an email (the address you registered for the forums with) after hearing back from Echo. I need a few more details about your system for them. Just a heads up to look for it. Thanks, Jenn |